Ramana Shankar has over 15 years of experience in telecom and enterprise products and operations. He has successfully led large projects of over 100 resources. Some of his roles include Senior Program Manager, Senior Manager of Business Support & Control Systems, and Release Program Manager. He has extensive experience in areas such as project planning, budgeting, quality assurance, and people management. He has worked with clients across the globe including in Europe, Japan, and Latin America.

1. Ramana Shankar Page 1
RAMANA SHANKAR Y
Contact: +91 - 9500076144, 07200841289 (M) | E-Mail: ramanashankar@gmail.com / ramanashankar@yahoo.co.in
Senior Manager – Line / Program Management - Operations & Maintenance
A value driven, experienced, innovative and results-oriented senior leader with over 15+ years of experience in
spearheading telecom and enterprise products and operations. A recognized team builder with the ability to create a vision
and mission, incorporate the desired values and drive business and individual objectives to achieve and exceed goals.
Electronics and Communication engineer with extensive experience in directing turnkey projects of L2/L3, BSS and OSS.
Skilled in developing project planning, schedule, monitoring project performance, performing project cost analysis and
project performance review. Proven track record of s/w project transfers and operations while developing effective
strategies and managing project dynamics and people demands meeting projects on-time and within budget. Innate ability
to lead cross-functional and multi-disciplinary teams, liaise with clients while constantly seeking opportunities in decreasing
costs and increasing service capabilities.
PROFESSIONAL FORTE
PROJECTS
® Ericsson Global India Private Ltd
→ Senior Program Manager ( Esc Mgr ) - SOIV - CS 16 Release ( NPS ) Apr 2014 to Present
→ Senior Manager - BSCS (Business Support & Control System), Mar 2012 to Mar 2015
→ Release Program Manager - BI & AS (Business Intelligence & Analytics Suite), July 2011 to Feb 2012
→ R&D Project Manager - MINSAT/CRS Charging Nodes, June 2009 to June 2007
® Wipro Technologies
→ QA Consultant - ServiceOn ® Data, Ericsson LMI, Dublin, IRELAND, June 2007 to March 2009
→ QA Consultant - LACP, RSTP, VLAN Protocol Verification, Ericsson, Genoa, ITALY, Feb 2007 to May 2007
→ Technical Onsite Coordinator - AXD301 SWS Subsystem, Ericsson ETH, Hungary, Feb 2005 to Jan2007
→ Technical Project Manager, RAC & FM for Nokia OSS, Nokia, Hyderabad, Jul 2003 to Jan 2005
→ Technical Project Leader ,FT/ST -Automation, AXD301 ATM & FRS Switch, Ericsson, Hyd, April 2k to Jun 2003
→ Sr Systems Engineer , Enhancement, Holon Enterprise V6.0, NEC Japan, Jan 2k to Mar 2k
→ Systems Engineer, Development, Telephone Betting System, NTT Japan, Oct 1999 – Dec 1999
→ Systems Engineer, Enhancement & Porting, Open DIOSA, NEC Japan, April 1998 - Sept 1999
Signature Strengths
Strategic Planning and Execution
Extensive Program and Line Management
Experience in R&D, Customization,
Maintenance and Automation Projects
Managed Release, Deployment and Support
Managed Cross Functional Teams comprising
Architects, Developers, Testers & Support
Efficiency and Productivity initiatives
Vendor/Client Liaison
Global working experience with/at Client
location ( Japanese, Europe, Latin America )
Select Accomplishment
Successfully transferred projects from
Sweden, Sao Paulo & FRA to INDIA.
Setup and managed teams from scratch across
the globe to the size of +100 resources.
Cost Savings up to 100 M$ through transfer,
efficiency and productivity improvements
Patent filed on ‘Universal Recharge
Voucher’ during 2013.
Many appreciations and commendations for
 Solutions-oriented professional-with PMP, L1 assessed and
proven ability to lead large projects managing multi disciplinary
technical coordination and multiple stakeholder interfaces during
project development and deployment.
 Proven track record of transferring and stabilizing, projects
hiring and ramping up resources. Dedicated, committed to
success and adept at juggling multiple tasks in a high-pressured
environment while keeping stakeholders informed on project status.
 Motivated achiever carrying progressive experience in information-
technology, focusing on telecom-based L2/L3 Protocols, BSS and
OSS product development.
 Experienced program & people manager, successfully led large
project teams of 100+ from requirements to implementation and
delivery. Projects dealt on Agile-Scrum-Kanban and traditional
Software Life Cycle models and adhered to Quality assurance as
per Veloci-Q, Six Sigma and Lean methodologies.
 Strong ability to set direction and commitment to achieving
excellence while coaching others and driving results through analytical
and problem solving skills in any new technology or domain.
 Proactive individual who can rapidly identify the problems,
formulate tactical plans, initiate effective solutions and preventive
measures; sprightly scheduling and planning predictive, preventive
maintenance and root cause analysis.

2. Ramana Shankar Page 2
KEY DELIVERABLES ACROSS CAREER SPAN
 Strategic Planning and Leadership – Displaying versatility in spearheading strategic ranging from contract
administration to budgeting, quality assurance, staff training and development, and profitability
 Forecasting budget, resource planning and shouldering the responsibility for achieving expected deliverables by
gearing the team.
 Responsible for quality KPIs, cost per TR, fault slip through, risk assessment, mitigation and contingency measures,
performance progress report, monitoring baseline schedule vs. actual, man power requirement analysis and projection
for individual projects, budget estimation, coordination with multi-disciplinary personnel on site activities, and
projects progress monitoring.
 Implementing effective cost control measures to maximize productivity as well as implementing various strategies
and planning tools to improve upon the defined KPIs, FST and CPT of the project.
 Managing external and internal customers, consultants, and clients by building effective business relationships.
 Ascertaining professional development of engineers and teams, conducting annual performance reviews in
accordance with goals and objectives, and holding career development discussions.
 Estimating staffing needs and schedules as well as liaising with client representatives to obtain work approvals.
 Nurturing relationships with customers, development teams, and other disciplines to ensure the coordination of the
work within the project or assignment and compliance with customer requirements.
 Ensuring compliance with mandatory trainings, security policies, org values and principles.
 Project Management – Leading project planning, scheduling and reporting including scope management,
project deliverables, work breakdown structure, schedule management, forecasting, corrective action,
progress measurement and productivity analysis, risk assessment from inception to completion.
 Spearheading projects in timely manner initiating from the proposal development to final closure after necessary
Management approvals in line with technical specifications and contract obligations.
 Leading the preparation of project schedule, Work Break down Structure (WBS), resource planning and stage wise
tracking of project using MS PROJECT/Excel/Power Point.
 Directing team for Engineering Review (QD, Shipment, GA) as per functional specifications and coordinating with
customer/teams.
 Associated closely with SAP for budget tracking, time reporting approval, expense approvals, new joiner formalities,
billing/invoicing schedules and maintaining cost control sheet to meet financial targets.
 Preparing Quality Plan (QP) and Human resource Plan, implementing best practices and reviewing risk assessment.
 Leading the implementation of Integrated Management System (IMS) policies and procedures through the team.
 Responsible for Process, Method and Tools, Functional, System, Sanity and Acceptance Test criteria.
 Driving the efforts for preparation of taking ownership of new releases and products. Instrumental in negotiating and
suggesting way forward in customer escalations, team building activities.
TECHNICAL SNAPSHOT
PRODUCTS and TRAFFIC
GENERATORS
Charging System(Prepaid) and BSCS (Postpaid), HP Open View Network Node Manager, HP, ANT-20, Smart Bits, ADTECH, GN-Net test (Inter
Watch) , VQT(Voice Quality Tester)
PROTOCOLS & APPLICATIONS VTS, NMS, SNMP, TCP/IP, L2 & L3 protocols, LACP, RSTP, VLAN, SDH, PDH, GSM(RAC, FM), ATM (IMA, AAL2Trunking, TEC, Protection Switching ,
NSY, EQM , RED , CE ,{ATS,SWS,CPS,OMS})
PRODUCTIVITY TOOLS DDE, GDB (GNU Debugger), WDB, Purify (Memory Leaks), Code
Coverage, Test Drivers, Rational Robot for Automation, VSS, Clear case, Clear Quest, E-Tools (SCM), MHWEB, ARS (Action Request system - BUG
Tracking), Adobe Frame Maker and MS Office
LANGUAGE C, C++, SQL, Erlang (Scripting Language-Ericsson proprietary), Trained in .NET technologies (Year 2003), Idea of Visual Basic, TCL.
OS and PLATFORMS Windows Vista, XP, NT,2k, 2k3, 2k8, Sun Solaris 9 & 10 (V200 and V400
Series, Sun Fire T1000 and T2000 platforms), HP-UX.
SCHOLASTIC PORTFOLIO
B.Tech (E&CE) from Gulbarga University, Karnataka 1997
Executive MBA from U21 Global (Singapore University) 2009
Leadership Trainings: Leadership; SEMCON Project Management; LCC, MS Project, Mini Tab, Statistical tools,
Risk Management, Negotiation Skills, Agile Methodology
Technical Trainings: L2/L3 protocols, PDH&SDH, ARP in .NET technologies,
Behavioural Trainings: Seven Habits of Highly Effective People, Six Thinking Hats, High Impact Presentation,
Interviewer Certification Program - Cleared Level 1 & 2, Customer Centricity, Cross Cultural programs – Globally
Certifications: PMP, Scrum Master, I-Props, Virtual Team Management, BULATS
PERSONAL INFORMATION
Date of Birth: 31st
March, 1976 Nationality: Indian
Marital Status : Married Passport No. : F3529196