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No JUDUL                                        PENULIS                  VARIABEL          METODOLOGI                          HASIL
1. ANALISIS    PENGARUH    KUALITAS   PELAYANAN Hifni Ali Fahmi          Pelayanan         Ujireabilitas                       Thit>t table
   TERHADAP                                                              Kepuasanpelanggan UjiValiditas                        Kualitaspelaya
   KEPUASAN      PELANGGAN    PADA   PERUSAHAAN
   TRANSPORTASI
    PT. GARUDA INDONESIA
2. PENGARUH     KUALITAS   PELAYANAN   TERHADAP WayanaryaParamarta       Tangibles         Analisisregresi                     Hanya variable
   KEPUASAN                                                              Realibility       Linier Berganda                     Kepuasanpelan
   PELANGGAN PIZZA HUT GATOT SUBROTO DENPASAR                            Responsiveness                                        Tidak.
                                                                         Kepuasanpelanggan
3.   ANALISIS PENGARUH KUALITAS JASA               MunjiatiMunawaroh     gap reliability (X1),   ujireliabilitasdanvaliditas Hasilanalisisreg
     TERHADAP KEPUASAN PADA INDUSTRI PENDIDIKAN                          gap                                                 hanyadipengaru
     DI YOGYAKARTA                                                       esponsiveness(X2)                                   X1 (gap reliabili
                                                                          gap assurance (X3)
                                                                          gap emphaty(X4)
                                                                         gaptangibles (X5).
                                                                         Kepuasan
4.   PENGARUH KUALITAS PELAYANAN DAN BAURAN Setyani Sri Haryanti         Pelayanan,              1. UjiInstrumenPenelitian     Pelayananberp
     PEMASARAN TERHADAP                        Ida DwiHastuti            Pemasaran,              a.             UjiValiditas
     LOYALITAS NASABAH DENGAN KEPUASAN NASABAH                           kepuasan                (ujikesahihan)
     SEBAGAI                                                                                     b.          UjiReliabilitas
                                                                                                 (ujikeandalan)
     VARIABEL INTERVENING
                                                                                                 2. UjiLinieritas
                                                                                                 3. UjiHipotesis
5.   AnalisisPengaruhKualitasPelayananTerhadap     Ferry YudhySE         reliability,            MetodeObsrvasi                variabelbebasta
                                                   DR. E. SusySuhendra   responsiveness,                                       assurance da
     KepuasanNasabahKredit                                               empathy,                                              samaberpengaru
     (Studikasus BPR Arthaguna Sejahtera)                                 assurance, dan                                       secarasignifikan
                                                                         tangible.

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Rmusan masalah 2

  • 1. No JUDUL PENULIS VARIABEL METODOLOGI HASIL 1. ANALISIS PENGARUH KUALITAS PELAYANAN Hifni Ali Fahmi Pelayanan Ujireabilitas Thit>t table TERHADAP Kepuasanpelanggan UjiValiditas Kualitaspelaya KEPUASAN PELANGGAN PADA PERUSAHAAN TRANSPORTASI PT. GARUDA INDONESIA 2. PENGARUH KUALITAS PELAYANAN TERHADAP WayanaryaParamarta Tangibles Analisisregresi Hanya variable KEPUASAN Realibility Linier Berganda Kepuasanpelan PELANGGAN PIZZA HUT GATOT SUBROTO DENPASAR Responsiveness Tidak. Kepuasanpelanggan 3. ANALISIS PENGARUH KUALITAS JASA MunjiatiMunawaroh gap reliability (X1), ujireliabilitasdanvaliditas Hasilanalisisreg TERHADAP KEPUASAN PADA INDUSTRI PENDIDIKAN gap hanyadipengaru DI YOGYAKARTA esponsiveness(X2) X1 (gap reliabili gap assurance (X3) gap emphaty(X4) gaptangibles (X5). Kepuasan 4. PENGARUH KUALITAS PELAYANAN DAN BAURAN Setyani Sri Haryanti Pelayanan, 1. UjiInstrumenPenelitian Pelayananberp PEMASARAN TERHADAP Ida DwiHastuti Pemasaran, a. UjiValiditas LOYALITAS NASABAH DENGAN KEPUASAN NASABAH kepuasan (ujikesahihan) SEBAGAI b. UjiReliabilitas (ujikeandalan) VARIABEL INTERVENING 2. UjiLinieritas 3. UjiHipotesis 5. AnalisisPengaruhKualitasPelayananTerhadap Ferry YudhySE reliability, MetodeObsrvasi variabelbebasta DR. E. SusySuhendra responsiveness, assurance da KepuasanNasabahKredit empathy, samaberpengaru (Studikasus BPR Arthaguna Sejahtera) assurance, dan secarasignifikan tangible.