1. Robin R. Lyttle
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200 PostoakLane, unitE Home:513-248-0772
Milford,OH 45150 rlyttle@cinci.rr.com Cell: 513-833-6110
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PROFILE
Highlyregardedanddependable professionalwithmanyyearsof experience ininsurance receivables
and collections.Excellentinterpersonal andcustomerserviceskills.
RECENT EXPERIENCE
Performedpart-timecaregivingforfamily,during2014, to preventmove tonursinghome. Professional
care nowneeded.
PROFESSIONAL EXPERIENCE
Liberty Mutual Insurance Company, Fairfield,OH 2007 to 2013
Financial OperationsRepresentativeII
 Trainednewtransitionstaff onagency-bill systemandprocedures,while maintainingownbook
of business.
 Accuratelybalancedtens of thousandsof dollarsof cashreceivedandprepareditforprompt
deposittomaximize corporate cashflow andreduce over-due balances.Helpedwithcheck
researchand bankdeposits.
 Reconcileddiscrepancieswithcustomersbye-mail andphone,toassure correctbalanceswere
eitherpaidorrevised.
 Maintainedexcellentrelationswithcustomersandco-workersthathelpedLibertyMutual retain
large school districtaccounts.
Liberty Regional agency Markets,San Diego,CA 1987 to 2007
SeniorAccountingTechnician
 Reduced 90 day past-due premiums,consistentlykeptfiguresbelow .05%.Statutoryover-dues
were regularlybelow20%.
 Reportedoutstanding60to 90 day billingdisputestomanagementeachmonth,while
continuingownfollow-upwithunderwritingandauditstaff,alongwithagentandinsured.
 Managed premiumfinancingforall Californiaagents,fromconfirmationof policyinformation
to processingcancellationsandreinstatements.
 Maintainedreputationof beingable tohandle difficultagentsinapolite,butfirmmanner.
EDUCATION
Associate inInsurance Services, Insurance Institute of America,2002
AWARDSAND RECOGNITION
Above andBeyondawardfor loweststatutoryfigures,2000
Bravo award for accomplishmentsonemployeeopinionsurvey,2005
Bravo awardfor trainingnew staff inLoveland,Ohio,2007
COMPUTER/TECHNICAL SKILLS
Experience inWord,Excel andOutlook
10-keyby touch/type 45 wpm