Reverse Logistics @ Circuit City

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Ric Spicer

An Overview of processes, challenges and solutions in retail product returns.

Business

What is Reverse Logistics? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our Concept of Reverse Logistics ,[object Object],[object Object],[object Object]

Who are our Customers? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Who is Reverse Logistics? GM’s Ardmore, OK Bethlehem, PA/Mid-Atlantic Groveland, FL Industry,Walnut, CA Livermore, CA Marion, IL PRC Managers Ardmore, OK Bethlehem, PA Groveland, FL Industry, CA Livermore, CA Marion, IL Vice President Distribution GM’s (6) Ric Spicer, Manager Reverse Logistics PRC Managers Asst. Manager. Information Asst. Manager, Field Operations Asst. Manager, Communications Manager, Liquidation

How much do we handle? ,[object Object],[object Object],[object Object]

Consumer Returns to Vendor ,[object Object],[object Object],[object Object]

Information Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risk Recall ,[object Object],[object Object],[object Object]

Asset Recovery ,[object Object],[object Object],[object Object]

Current Initiatives ,[object Object],[object Object],[object Object],[object Object]

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