Shivam has over 2 years of experience in the IT industry and over 2 years of experience working with Linux. He has extensive experience administering Linux systems and tools like ESX server, Nagios, Service-Now, OTRS, and Tivoli Monitoring tool. He is pursuing a B.Sc. in IT while having completed a diploma in ECE. He currently works as an Associate System Engineer at Tech Mahindra where he handles tasks like installing, configuring and administering Suse and Red Hat Linux, monitoring systems, patching servers, and responding to customer requests.

1. Shivam Gupta
(Professional Summary)
Shivam has around 2.6 years of experience in IT industry. Has around 2.3 years of domain
expertise in Linux.
Worked extensively in Linux and well versed with Tools likes ESX server, Nagios, Service-Now,
OTRS, and Tivoli Monitoring tool, IPAM, ILMT and IQSONAR. Strong in Linux administration.
Having good knowledge in ITIL concepts.
Education
Qualification University Year of Passing
ECE(Diploma) Uttrakhand Board of Technical
Education Roorkee
(2010-2013)
B.sc(IT) Anaamalai University Pursuing(2014-2016)
Work Experience
Organization Designation Duration
Tech Mahindra Ltd Associate System Engineer (12/2013) -- (06/2016)
Technical Skills
Operating Systems Suse 9, Suse 10, Suse 11, Suse 12, RHEL 6.0, AIX 6
Tools & Utilities ESX, Service-Now, OTRS, Tivoli Monitoring tool, IPAM, ILMT and
IQSONAR, Nagios.
Projects Profile: Present
Project Name : IONG steady stage Hosting(Volvo Cars)
Client Volvo cars
Role Associate System Engineer
Organization Tech Mahindra Ltd., India
Duration (07/2014) – (06/2016)
Team Size Project : 100+
Environment
(with skill
versions)
Software Tools: Service-Now, Tivoli Monitoring tool, IPAM, ILMT and
IQSONAR.
O/S: Suse 9, Suse 10, Suse 11, Suse 12, RHEL 6.0, AIX 6.

2. Contribution
 Installation, Configuration and Administration of Suse 11 and Suse 12.
 Hands-on experience in Installation, Administration, Maintenance and Troubleshooting
of various UNIX systems.
 Installation and configuration of SAP HANA servers (operating system).
 Installation of physical server (Cisco UCS Box).
 Troubleshooting the problems on daily basis.
 Patching on UNIX and Linux servers.
 Worked on OS upgrade.
 Worked on kernel level upgrade.
 Decommissioning of servers of AIX 6.0, SUSE 9, SUSE 10 and Solaris.
 Worked on Change and Service requests.
Project Description
 Handling the daily requests through mails and Service-Now.
 Building new servers as per request (Physical, virtual and Cisco UCS).
 Decommissioning of servers.
 Package installation as per the Change request like docker, glib etc.
 Applying patches to Unix/Linux Servers.
 Troubleshooting of various issues related to UNIX/Linux and NFS as well.
 Monitoring and managing CPU, RAM, and directory space and services.
 Worked on NIS domain.
 Adding and removing LUN’s from servers.
 Creating accounts in NIS domain and managing them.
 Configuration of NIS Client.
 Performing weekly activities.
 Upgrading the kernel level of server.
 Upgrading the SUSE version.
 Trouble shooting on the issues related to Servers.
 Housekeeping of servers.
 Installation configuration and maintenance of monitoring agent.
 Maintenance of User accounts.
 Fast and in time response to all the customers to their queries and solutions for the
issues.
 Ensure 100% Permanent resolutions for most of the issues to the client.
 Prepared Knowledge base document for the basic troubleshooting issues.
 Adding and removing of SAN devices.
 Up-gradation of RAM and CPU for physical and virtual machines.
Additional Knowledge
1. Installation, configuration and administration of Windows Server 2008 R2 servers and
roles.

3. Personal Details
Name Shivam Gupta
Date of Birth 06 March 1995
Employee ID 333391
Email ID shivam.gupta2@techmahindra.com
guptashivam6000@gmail.com
Passport No. L5553413 Valid Upto : (09/12/2023)
Location Pune, Maharashtra
Contact Numbers +91 9158145465 / +91 8087967282