This document discusses building resilience in the workplace. It defines resilience as an organization or individual's ability to adapt to changes while continuing to pursue strategic goals. Developing personal resilience is key to success in leadership roles. The document identifies keys to resilience as directing one's mental perspective, fulfilling one's life purpose using emotional intelligence, harnessing the power of friendship, and maintaining physical wellbeing.

1. Building Resilience Increasing Internal Capacity for High Performance Presented by: Maureen Metcalf June 2008 1

2. High Impact Leadership – Key Components Developing personal resilience is one of the key components to success at work. This applies in leadership and individual contributor roles. 7/21/2010 2

3. What is Resilience? In engineering terms: How much disturbance can a system absorb before it breaks down? Photo credit: from sanbeiji 7/21/2010 3

4. Resilience in Business Ability to adapt in the face of multiple changes while continuing to persevere toward strategic goals Photo credit: Ken Lund 7/21/2010 4

5. Our Response to Change… Our response to change dictates the process we will experience. There are predictable cycles people go through. Resilience will impact the depth and length of the cycles we experience. Positive Negative Daryl R. Conner, Managing at the Speed of Change 7/21/2010 5

6. What is Personal Resilience? Remaining flexible in the face of change and the unknown – evolve to better fit the changing environment while maintaining focus on vision and long term goals. You actually become different based on the changing environment After a variable period of adjustment, we bounce back to our previous level of happiness no matter what happens to us. - Daniel Gilbert, Stumbling on Happiness Photo credit John-Morgan 7/21/2010 6

7. Keys to Resilience Direct Mental Perspective Fulfill life Purpose using emotional intelligence Harness the Power of Friendship Maintain Physical Wellbeing 7/21/2010 7