The document discusses how social media has changed the role of public relations. It summarizes interviews with communications professionals on how their organizations are adapting. Key points include:
- Social media is reshaping corporate communications and the PR industry by introducing new information sources and less control over brands.
- PR practitioners must embrace social media, build trust through transparency, and develop new skills like digital measurement and visual storytelling.
- Lines are blurring between marketing disciplines as they take on each other's roles, and PR must clearly define its value and expertise to clients.
- Future agency models may tie compensation more closely to measurable outcomes through hybrid project/hourly and outcomes-based approaches.
Fed ex / Ketchum Social Media Study Findings ReportMauricio Godoy
Findings and insights from the 2010 FedEx/Ketchum Social Media Benchmarking Study—a comprehensive exploration of how social media impacts today’s communications landscape. This document reflects the input of leaders from over 60 top global organizations across most major industries.
4th Wheel aims to aid implementation staff in implementing social projects, conceptualizing program design, developing outreach and marketing plans, forming partnerships, engaging employees based on core competencies, and assessing their organisational impact. Currently we offer training programs on program design, implementation and impact evaluation methodologies and techniques at all organisational levels, with a special focus on field staff whose role is crucial, as they have regular engagement with beneficiaries and have to report to the management.
We offer a broad-range of consultancy and training services to ensure that stakeholders are equipped to conceptualize and implement social programs that are impactful, measurable and sustainable.
The information in this brief is drawn from a case study of the JLN conducted by Mathematica Policy Research in consultation with the THS team and the Evaluation Office of The Rockefeller Foundation. The study, completed in 2016, was undertaken to assess the extent to which the JLN had achieved its goal of becoming a country-driven, sustainable network helping to advance progress toward universal health coverage in low- and middle-income countries.
Few could argue that stortelling is a powerful tool to inspire action and change, and to influence thought leaders and decision makers. The shape and delivery of stories has also shifted dramatically in the digital era. Long-form narrative and conventionalism journalism now share a stage with messages 140 characters or images that disappear in seconds after they are opened. There have never been more ways to reach audiences, but it's also never been more difficult to really reach them.
Usage and consumption pattern of Social Media- Girish.HavaleGirish Havale
"Social Media becoming New trend for the marketers, marketing in such case will increase marketers strength and easier to track customers. Here the research focus on usage and consumption pattern of elements on Facebook, which helps for building strategies and calculation models of ROI of SMM."
Fed ex / Ketchum Social Media Study Findings ReportMauricio Godoy
Findings and insights from the 2010 FedEx/Ketchum Social Media Benchmarking Study—a comprehensive exploration of how social media impacts today’s communications landscape. This document reflects the input of leaders from over 60 top global organizations across most major industries.
4th Wheel aims to aid implementation staff in implementing social projects, conceptualizing program design, developing outreach and marketing plans, forming partnerships, engaging employees based on core competencies, and assessing their organisational impact. Currently we offer training programs on program design, implementation and impact evaluation methodologies and techniques at all organisational levels, with a special focus on field staff whose role is crucial, as they have regular engagement with beneficiaries and have to report to the management.
We offer a broad-range of consultancy and training services to ensure that stakeholders are equipped to conceptualize and implement social programs that are impactful, measurable and sustainable.
The information in this brief is drawn from a case study of the JLN conducted by Mathematica Policy Research in consultation with the THS team and the Evaluation Office of The Rockefeller Foundation. The study, completed in 2016, was undertaken to assess the extent to which the JLN had achieved its goal of becoming a country-driven, sustainable network helping to advance progress toward universal health coverage in low- and middle-income countries.
Few could argue that stortelling is a powerful tool to inspire action and change, and to influence thought leaders and decision makers. The shape and delivery of stories has also shifted dramatically in the digital era. Long-form narrative and conventionalism journalism now share a stage with messages 140 characters or images that disappear in seconds after they are opened. There have never been more ways to reach audiences, but it's also never been more difficult to really reach them.
Usage and consumption pattern of Social Media- Girish.HavaleGirish Havale
"Social Media becoming New trend for the marketers, marketing in such case will increase marketers strength and easier to track customers. Here the research focus on usage and consumption pattern of elements on Facebook, which helps for building strategies and calculation models of ROI of SMM."
http://oyvindsolstad.com/2009/06/30/bloggcamp09/
Min presentasjon på BloggCamp09 - 20. juni 2009 i Kristiansand.
Tlhørende bloggpost på http://oyvindsolstad.com/2009/06/30/bloggcamp09/
Fremtidsvisjon: Hvor bærer det hen?
Presentasjon på Dataforeningens Software 2011 i Oslo, 8. februar 2011.
Presentation about trends on the web - feel free to contact me (oyvind.solstad@gmail.com) if you would like this presented in English.
PR and its role in communicating corporate social responsibilitiesRaja Sarkar
Corporate social responsibility and public relations are nowadays vital cogs in the wheels of communicational
and image activity of companies within the context of communities where they operate. Both concepts refer,
each in its own representative way, to the process through which organizations choose to communicate with the
various stakeholders involved in their activity. While public relations propose to build and maintain a long term
positive image, reputation and popularity of the company, so that all categories of public have a most
transparent and clear vision of the company and its activity, corporate social responsibility intends to meet
various social problems facing the communities where the company operates in order to help improve their
quality of life. Producing high-quality goods or services is no longer enough to fully succeed in today’s
corporate environment. Corporations are increasingly expected to act ethically in a manner that benefits all
stakeholders in their surrounding communities. As an intermediary between corporations and stakeholders,
public relation is often involved in realizing these societal pressures. Despite these rising expectations and the
abundance of academic research on the topic, confusion and uncertainty continue to surround the popular
concept of corporate social responsibility and its relationship to public relations. The present paper will analyze
how far corporate social responsibility can be an effective medium to build public relations.
This is the presentation I gave at PRSA which talks about where PR fits within Social CRM and how as well as what is needed to make that fit work. Feel free to share it around and provide feedback!
The events of the last two years constitute more than an economic recession. Rather, they shape a global realignment -- "The New Normal." This position papers describes four fundamental areas where change has occurred in society and provides recommended responses for service brands and service marketers.
Communication and technology are proving to be the true engines for progress nowadays. Today, the big challenge for companies is to understand and manage their context.
Thus, the figure of influencers is essential for companies, who consider them as a basic active for brands because of their ability to influence through the new digital channels.
It is also important to understand that this new context promotes communication models based on the contents, corporate values or business ethics. Storytelling is, in this sense, an important element that helps audiences establish their view of reality, generate human emotions associated to the brand and in consequence create feedback as feelings, which favour the consumers’ engagement.
In this context, employee alignment is fundamental for any company. It is also very positive to have clearly defined mission, vision, and values. Working atmosphere is also important as it impacts on business outcomes and helps a company to gain a better reputation among its key stakeholders. It is essential to promote innovation and a values-oriented leadership.
This new upcoming landscape is based on the speed at which change overcomes, and a large volume of available, varied information. These three axes unveil a business management model in tune with the times and in a decidedly technological environment. Consequently, Big Data has transformed the world as we knew it, turning users into content managers. Besides, the new technological context and the arrival of Big Data have also had important consequences in the IT field. Besides, the new technological context and the arrival of Big Data has also had important consequences in the IT field.
Listening to the public is the government’s juridical responsibility and all management must display an integrating attitude, organising and managing the large volumes of available information that is within our reach. Technologic development becomes a useful tool to measure, evaluate and control the different scenarios that can arise in business but which, at the same time, current circumstances demand a very person-oriented focus.
Under this framework, companies need to bear in mind the important role employees play, vouching for their business project and their company’s competitiveness within the market.
An early definition of integrated marketing communications (IMC), A more current definition of integrated marketing communications (IMC), What importance of IMC is growing, The four stages model of integrated marketing communications (IMC)
Influencer Marketing: Social Listening in PracticeBrandwatch
Research from Sony has shown that people are more than five times as likely to buy based on a recommendation from a social peer than they are when having simply been exposed to traditional forms of marketing.
The great news is that brands can leverage this: Sony was able to focus on the 15% of their huge customer base that wielded significant social influence, and increase sales by 300% by honing their marketing to them.
Influencer Marketing is so much more than a fashionable phrase. In this free guide, featuring tips, tricks and case studies, we take you through how you can identify and utilize influencers to supercharge your campaigns and help you reach the audience you need.
Social Customer Service: The Pivotal Driver of the Social EnterpriseLiveops
Customer Service is now driving the voice of the customer (VOC) cross-functional collaboration and that integration and use of VOC data makes all departments more effective and efficient.
Useful Social Media Top 10 Articles on Social Media Evolution for 2013Hayley Dunn
The evolutions of social media – This 39 page briefing looks specifically at how your role in social media will change in 2013. They go into detail on how you can analyse the impact of social media, capture data for an improved future business strategy and the power of better social customer service.
If social media best practice is of interest then check out 2013 Corporate Social Media Summit in NYC.
Back for its 4th year now, it is even better and bigger than ever. Develop your social media strategy that elevates you beyond your competition – learn from the very best including Southwest Airlines, Dell and McDonald’s. Plus you will hear from 8 global CMOs from companies such as MasterCard, Sears and Hertz on corporate strategy and where social fits in the marketing pie. Join THE social media event of the year with a corporate audience. Save 20% with SLIDE20
Check it out here http://bit.ly/UAjTsy
360 Degree Marketing: How to benefit from online and offline marketing commun...Browne & Mohan
With advent of online and mobile platforms, marketing managers now have both offline and online marketing assets to increase their brand reach and customer engagement. However, many companies do not plan and execute a marketing strategy that meshes assets available on different media. Moreover, companies do not use an extensive embellished strategy to keep in continuous touch with customers. In this white paper, Browne & Mohan consultants show how to integrate offline and online marketing assets systematically and build a strong extensive content strategy to develop from low cost low information intensive assets to costly high information intensive assets.
Similar to Relating To The Public Pr In Age Of Social Media (20)
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Premium MEAN Stack Development Solutions for Modern Businesses
Relating To The Public Pr In Age Of Social Media
1. ‘RELATING TO THE PUBLIC’
THE EVOLVING ROLE OF PUBLIC RELATIONS IN THE AGE OF SOCIAL MEDIA
BY PAUL M. RAND AND GIOVANNI RODRIGUEZ,
ON BEHALF OF THE COUNCIL OF PUBLIC RELATIONS FIRMS
It is change, continuing change, inevitable change,
that is the dominant factor in society today. — ISAAC ASIMOV
The late science-fiction author perhaps best described what dominates society and certainly communications
today: continuous change. Within the communication landscape, social media – blogs, wikis, podcasts, social-
networking sites and the like – have sparked profound change in the media, publishing and marketing
industries. Public relations, with its focus on building dialogue and “relationships,” can and must play a
critical role in helping today’s organizations succeed in this new world of communication. In this paper, we
explore and examine how social media have introduced and encouraged change in internal public relations
departments and public relations agencies in the United States, with a special focus on member agencies at
the Council of Public Relations Firms (Council), the sponsor of this project.
Why does this matter? For one thing, the emerging media will continue to define and shape our profession,
our industries and our jobs. For another, these new media will impact how organizations and their brands
ultimately communicate with their various constituencies. The public relations industry finds itself at an
historic juncture. It always has been about social influence – i.e., “relating to the public.” Now that the rules
of social influence are gaining precedence over other approaches, public relations looms larger than ever.
Working collectively, internal public relations departments and agencies can better serve their organizations
while resetting the mandate and direction for an entire industry.
Now is the time to take the path that envelops traditional and new media. Every marketing and
communications discipline is heading there in some way. So the big question becomes: How much influence
will public relations wield as other marketing disciplines rethink their own mandates and retool themselves for
the new world?
1
2. METHODOLOGY
For this paper, we interviewed top communicators at leading companies and at major public relations
agencies. We asked them questions ranging from what new media tools they employ to what issues they
expect will influence corporate communications and public relations agencies over the next five years. We
also analyzed opinion polls from communicators about their use of social media tools.
THE QUESTIONS
1. What new media tools are you employing on behalf of your company or clients?
2. What issues/trends do you see impacting corporate communications, primarily in the next five years?
3. What issues/trends do you see impacting agencies, primarily in the next five years?
4. Is there confusion about the roles and responsibilities of the different marketing and
communications providers?
5. Have you run into ad agencies or other marketing providers delivering services now that would have been
considered PR services in the past?
6. What skills do you believe PR practitioners will need to master in the next five years?
7. For agencies, do you believe your business model and revenue mix will be different in the next five years
than it is today? If so, how?
8. Are your clients or senior executives already embracing new or social media?
9. What advantages do you believe PR practitioners have over other strategic marketing disciplines in
managing social influence? What disadvantages?
THE PEOPLE INTERVIEWED
1. Peter Debreceny, former vice president of corporate relations, Allstate Insurance Co.
2. Barbara Bates, principal and co-founder, Eastwick Communications.
3. Mike Fernandez, vice president of public affairs, State Farm Insurance Co.
4. Aedhmar Hynes, chief executive officer, Text 100.
5. Christopher Kircher, vice president of corporate communications, ConAgra Foods, Inc.
6. Myrto Lazopoulou, director of user experience; as well as other practitioners, at
Dresdner Kleinwort Wasserstein.
7. Mike Prosceno, VP of Marketplace Communications and Social Media at SAP.
8. Nicholas Scibetta, senior vice president and global director, Communications and
Media Strategy Network, Ketchum.
9. Lyann Bradley, senior vice president, Waggener Edstrom Worldwide.
2
3. SNAPSHOT OF THE SURVEY FINDINGS
The respondents are using a variety of tools, especially blogs, podcasts and wikis.
●
In the next five years, respondents see four themes impacting corporate communications:
●
Information and influence coming from new sources. Communicators must address and
>
embrace these changes to be truly effective.
Corporations and marketers are not in control any longer and must recognize that soon, the
>
world’s most respected and valued brands may be those least “controlled” by their owners.
The disciplines that comprise corporate communications are converging. Public relations
>
firms, online marketers, advertising agencies and even web-design firms are taking on aspects
of one another.
Corporate communicators must build trust with audiences through more authentic information
>
and greater transparency to overcome the flattening effect of the Internet and skeptical audiences.
Within public relations agencies, trends in the next five years mirror those for corporate communicators
●
with some differentiation:
Focusing on developing more sophisticated online measurement capabilities that provide
>
deeper insights into consumer behavior, as well as mechanisms that demonstrate the impact of
campaigns to support strategic business goals.
Conducting their businesses in an ethical and transparent manner that is beyond reproach,
>
and advising their clients to do likewise.
Identifying, developing and offering new tools and technologies, and evaluating their
>
potential for clients as “keepers of the content.”
Hiring PR practitioners who counter “traditional” public relations skill sets while also
>
emphasizing core writing, research and journalistic skills.
Finding ways to pull relationships together, especially since more competitors are stepping into
>
the traditional PR agency space.
As the lines blur between communications media, public relations practitioners must do a much better
●
job defining their role and value. Questions remain: Should public relations agencies do “everything?”
Should they serve more as an integrator across disciplines? Should public relations opt to encompass
anything used to drive conversations?
The current communication landscape has become like the “wild west” as advertising agencies and
●
other marketing providers deliver services that, in the past, have been the domain of the public
relations industry.
3
4. Public relations practitioners are also increasingly morphing to embrace a number of non-traditional
●
public relations activities.
The integrated-marketing approach that several public relations agencies are pursuing raises concerns
●
that it could reduce the overall effectiveness of a client’s communications effort. Many PR agencies may
lack the specialized expertise in certain areas. Regardless, PR agencies must emerge as trusted advisors to
clients in those areas or other disciplines will likely fill the vacuum.
As for future skills, social media must become part of the way public relations practitioners do business or
●
they will become obsolete. The best firms are balancing the emphasis on social media with expertise in
content so they can deliver the right message to the right audience over the right medium. As in the past,
the best practitioners will know their clients’ businesses and products intimately, enabling them to provide
strategic counsel that is situation- and audience-appropriate.
To command a better place in the new marketing mix, public relations practitioners should strive to
●
become more adept at business strategy, and become more quantitative and measurement-oriented.
The ability to think creatively has always been a core public relations skill, but it will take on even
●
greater significance with digital communications and – especially – visual storytelling. Practitioners are
breathing life into clients’ brands through interactive and visual means, and in other ways that engage
key audiences.
As for agency business models and revenue mix:
●
Hybrid compensation models are likely to develop that are more closely tied to audience
>
engagement than hourly revenue. This new model would be based partly on an hourly basis, on
project deliverables, and measurable outcomes. Clients often are measured and compensated this
way in their own businesses, so metrics will become increasingly important and sophisticated within
public relations.
A cyclical situation may arise as clients decide to pull some social media activities in-house
>
(figuring it will be less expensive and “easier” to do there) and then returning these activities to
external agencies when they realize they may not have the resident resources and skills to do
everything effectively.
Clients and their senior executives are embracing social media, although the approach remains fairly
●
conservative and a bit of “waiting on the sidelines” persists; the extent of that adoption depends on a
number of factors:
Clients that target traditional business decision makers continue to focus predominantly on
>
traditional media outlets, although bloggers are included in that definition, increasingly.
4
5. Clients are turning more enthusiastically to social media if they target audiences comprised of
>
Generation Y members (born between 1977-1994) who grew up with the Internet or if they are in
businesses that use the Internet to reach their audiences.
Fears persist about the legal and ethical implications of social media projects as executives worry
>
about inappropriate financial disclosures, violations of company policy or government regulations,
and disclosure of product roadmaps or trade secrets.
Public relations practitioners enjoy some advantages over other marketing disciplines in managing
●
social influence:
Public relations is seen as a more creative and progressive voice in marketing and communications,
>
along with advertising.
The discipline has always been multidimensional, using various platforms (e.g., media outreach,
>
special events, grassroots activities, influencer programs) so the practitioners are comfortable with
using more than a hammer to hit a nail.
Traditionally, public relations has been about creating and sustaining conversations, about
>
engagement and relationships, which social media is all about.
There are also some disadvantages:
●
At many organizations, public relations has not earned a lead role in the marketing mix.
>
Traditionally, other disciplines have commanded bigger budgets.
>
Public relations isn’t moving fast enough in demonstrating leadership in social media.
>
DISCUSSION
This new world of social media has opened a window for the public relations profession to elevate its role and
strengthen its reputation. This window demands change and evolution, and one thing is certain: Clients must
find and engage the best partners with the
Clients must find and engage the best partners best ideas, regardless of whether they are
with the best ideas, regardless of whether they public relations agencies or not.
are public relations agencies or not.
Given this reality, public relations
practitioners – in organizations and within agencies – should recognize that defining, or redefining the role
they will play in this changing communications landscape is critical. And the future role that public relations
plays will trigger significant changes in services, personnel and business models.
Some within the profession are thrilled by the prospect of change; others are concerned about what it will
bring. Peter Debreceny, former vice president of corporate relations, Allstate Insurance Co., expressed concern
5
6. for the profession, “as many more competitors step into the traditional agency PR space.” He thinks
confusion about the roles and responsibilities of various marketing and communications providers is steadily
increasing and adds: “I don’t like where the trends are going.” Debreceny believes public relations agencies
must either adapt and lead faster with social media “or they will once again be following ad agencies into
this new world.”
Whatever the outcome, the proliferation of consumer-generated media gives organizations an unprecedented
opportunity to understand and act on the consumer-led conversation that now occurs continuously around
their products, services, brand and reputation in today’s digital world. Major changes already are affecting
public relations, including:
Changes in service
A majority of agencies already are employing various social media tools, but many more are expected to offer
new services tied to social media. According to a Council survey of its members conducted in April 2007,
78% of the respondents claimed that clients and prospective clients were either “extremely interested” or
“interested” in their firms’ social media capabilities. Only 7% said clients were not very interested.
The survey also found that 84% of participating firms were employing blogs on behalf of clients. The number
using podcasts and RSS – a family of Web-feed formats used to publish frequently updated digital content
such as blogs or podcasts – had virtually doubled since 2005, to 60 % and 53 %, respectively. As for other
social media tools and platforms, agencies also were assisting clients with interactive portals (42%); mobile
marketing (33%); microsites, or separate parts of a larger Web site (53%); and wikis, collaborative Web sites
that are used for collective content creation and aggregation (22%).
Waggener Edstrom Worldwide, for
The survey also found that 84% of participating example, has experimented with the
firms were employing blogs on behalf of clients. whole mix: It has created corporate
blogs; coordinated interviews on
Slashdot, Engadget, Gizmodo and other blogs; handled speeches and interviews via podcast; managed salon
dinners with groups of bloggers; created episodic blogs; hosted blogs on virtual newsrooms; and developed
measurement systems to understand the dissemination and impact of messages. To support the Microsoft
TechEd Conference, the agency developed a microsite, video blog and RSS feed that boasted 300,000 unique
users from 115 countries seeking to participate virtually in the conference.
6
7. Eastwick Communications, a smaller public relations agency, also employs nearly all the new and emerging
media on behalf of clients. It also has developed a client-tested methodology for creating and deploying high-
return content that can reach each audience via the most effective medium.
“Our goal is to be the best possible full-service public relations agency to our clients,” said Barbara Bates,
Eastwick’s principal and co-founder. “As the public relations landscape has changed, we’ve been able to help
lead that change and not just follow. One example is the impact social media has on influencing the market.
We’ve been working in social media for the past three years, not just talking about it. And our extensive
experience is helping our clients maneuver through these new waters. We have dedicated staff that are
emerging media experts and have many programs that we’re implementing in these areas.”
The Council survey revealed that approximately
The Council survey revealed that half of the participating firms currently have a
approximately half of the participating firms dedicated or distinct interactive/digital group
currently have a dedicated or distinct within their firms. Word of mouth capabilities,
interactive/digital group within their firms. to use one example, are also becoming more
common: several Council firms – Hanser &
Associates, HLB Communications and Ketchum, to name a few – have created dedicated practices in this area
(or spun off direct offshoots from the parent company) over the past few years.
Many agencies are adding new measurement services to track and measure the effect of social media.
Waggener Edstrom, for instance, has introduced what it calls Narrative Network media-mapping and analysis
service to assess the impact of conversations across the spectrum of traditional and new media, and also to
aid strategic communications programs. Narrative Network maps provide clients with insight on trends and
behaviors regarding media and brand perceptions to help develop integrated communications strategies, says
the agency.
ADOPTION OF COLLABORATION TOOLS
On the corporate side, a growing number of businesses are adopting social media programs for a wide variety
of business purposes. Collaborative tools such as wikis are gaining wide acceptance.1
Dresdner Kleinwort Wasserstein, the international investment-banking arm of Dresdner Bank, based in
Europe, has used a wiki for a decade to improve communications between its different worldwide locations
and business groups. The wiki has gotten much more sophisticated and easier to use in recent years,
For an analysis of how 40-plus enterprises are using social media to gain business efficiencies, see Giovanni Rodriguez, “Peer Pressure:
1
7 A Working Hypothesis on the Corporate Adoption of Social Media,” Journal of New Communications Research (SNCR: Fall 2006), pp. 119-127.
8. especially after Socialtext Inc., of Palo Alto, Calif., which makes enterprise social software for collaboration,
released a WYSIWYG (What You See Is What You Get) editor in January 2006. WYSIWYG provides an editing
interface that behaves like word processors such as Word, making it easier for many more people to access
and use the company wiki. Following the editor’s introduction, wiki usage climbed 30%, becoming the
primary tool for intra-team communications.
Dipen Jobanputra, a Digital Markets Sales manager, uses the wiki for his weekly teleconference to discuss
clients. The session used to last 90 minutes, with much time spent keeping his staff current on the week’s
events. But now, members update themselves on the wiki and that part of the teleconference takes only five
to 10 minutes. “The rest of the teleconference is used for idea generation, being innovative, talking about
problems and looking at solutions, which is what the meeting should be about,” says Jobanputra. “It
shouldn’t be about updating people as to what’s happened, but thinking about our clients and how we can
service them.”
A few companies that we spoke with had a broad view of social media. SAP, the enterprise software giant, is
applying social media in a multitude of efforts. Through a combination of internal and external bloggers
(employees, customers, partners, competitors and other interested parties) SAP is using social media concepts
(e.g., participation, community, connectedness, etc.) and tools (e.g., blogs, wikis, pod/videocasts, social
networks and content communities) to engage with the market directly. In some cases, the company is reaching
entirely new segments of the market. In others, SAP is reaching existing audiences in an entirely new manner.
The highly regarded SAP bloggers corner program is about engaging bloggers directly by providing them a
resource inside of SAP to ensure that what they write about SAP is as accurate as possible. “It’s not that we
expect that they agree with everything we do,” said Mike Prosceno, VP of Marketplace Communications and
Social Media. “It’s more about ensuring that if they do have something to say about SAP, they at least know
what it is were trying to do and why were doing it. It isn’t completely about pushing our message to the
market. In fact, the best part about the program is listening to what a diverse group of interested and
knowledgeable people have to offer us in the way of criticisms and comments that we can learn from.”
SAP also hosts two of the software industry’s most active communities. The SAP Developers Network (SDN) is
an active online community that serves as a resource and collaboration channel for developers, consultants,
integrators, and system administrators. SDN hosts a technical library, expert blogs and wikis; exclusive
downloads and code samples; an extensive eLearning catalog; and an active, moderated discussion forums.
The Business Process Community (BPX) was launched after many SDN members revealed a growing number
of them wanted information about business processes, methodologies, and best practices. BPX provides a
8
9. similar set of resources to help business process experts drive business process innovation. These include a
combination of industry business process and services content and information on software composition tools
from the business process platform.
Changes in personnel
While public relations practitioners must continue to excel in traditional skills – from strong writing and
creative thinking to exceptional client-service and media-relations talents – the emergence of social media is
changing the skill sets of personnel in the future. Nicholas Scibetta, global director of Ketchum’s
Communications and Media Strategy Network, says: “These new media skills need to be a part of the way
we do business, seamlessly integrated into the PR practitioner's broader skill set; without them, we rightfully
run the risk of being out of touch and obsolete.” Aedhmar Hynes, CEO of Text 100, adds: “PR practitioners
must be experts in all kinds of ‘media.’ You can’t parse out new and traditional media providers anymore. It’s
one in the same.”
But other skills will need to be sharpened or developed, as well. Mike Fernandez, vice president of corporate
communications and external relations at State Farm Insurance Co., and Christopher Kircher, vice president of
corporate communications at ConAgra Foods Inc., believe practitioners will have to become more adept at
business strategy and also will need to be more quantitative and measurement-oriented.
As messages are increasingly adapted to fit the Internet’s platforms of sight, sound and motion, Scibetta and
others believe agency makeup also needs to adapt by recruiting nontraditional practitioners from a wide
variety of backgrounds. Whereas journalism has historically been the top non-agency source of talent,
agencies should broaden their view to include such creative wellsprings as comedy and songwriting,
videography and other niche areas.
One obvious place for these new skills to blossom is in public relations education. Indeed, the 2006 Report of
the Commission on Public Relations Education, issued in November 2006, emphasized that PR education
must encompass the new and emerging media.
“Today, the choice of communication channels is dictated by technology: a practitioner must seriously
consider which message forms and channels would be best for specific publics,” explained the Report’s
authors.2 “Often, new technological forms and channels, such as electronic pitching, podcasting and
blogging, prevail over traditional news releases and media kits. Thus, students must know how to use today’s
communication technology and must monitor and most likely adopt rapidly and unpredictably changing
9 Edited by Judy VanSlyke Turk, Ph.D., APR, Fellow PRSA, director of the School of Mass Communications at Virginia Commonwealth University
2
10. technology,” the Report continued. “Equally important, public relations students must be taught how their
organizations strategically use communication technology to affect public relationships.” Additionally, the
Report maintains that students “must learn strategies, not only for using this technology, but also for dealing
with its effects, ranging from the ready availability of virtually all types of information to questions of personal
and organizational privacy.”
Agencies themselves are recognizing they must sharpen
Agencies themselves are recognizing their training programs to encompass social media. They
they must sharpen their training also are realizing the importance of all of their employees
programs to encompass social media. reading relevant blogs, understanding how wikis can
benefit internal communications and generally ensuring
their practitioners are comfortable with the new tools. Some agencies, too, are altering traditional tools, like
news releases, to make them compatible to social media. Edelman and Shift PR, for example, have produced
tools that assist in what has become known as the “social media news release.”
As for the search for top talent, this already highly-competitive hunt will continue for quite some time. A
recent Bureau of Labor Statistics report from the U.S. Labor Department concluded that “keen competition
likely will continue for entry-level public relations jobs … employment of public relations specialists is
expected to grow faster than average for all occupations through 2014.”
Changes in business models
The business of social media already is and will continue to alter the business models that public relations
agencies employ. A business model, of course, reflects the way a public relations agency relates to its clients,
the services it provides, its talent and the way it gets paid for its services. Some detractors believe public
relations agencies are stuck defending an outdated business model. Actually, many agencies already are
rethinking their business models to reflect social media.
Some traditional agencies have been evolving because they believe they have to get out in front. Known primarily
as a technology PR firm, Text 100 “had to be in front of many of these areas faster than traditional agencies,”
says CEO Hynes. “Our business is changing and we have to more clearly stake out our areas of expertise.”
Clients often serve as catalysts for revamping PR agencies’ business models. Says State Farm’s Fernandez:
“Things are changing, and we don’t have a mandate to buy PR from PR firms and ads from ad agencies.”
Thus, to become communications partners, public relations agencies must illuminate how they develop the
best ideas from all the media tools available.
10
11. Waggener Edstrom anticipates a shift to a business model that more closely ties to audience engagement
from the traditional hourly revenue model. “Taking into account the successes that components of existing
revenue models used by consulting companies are achieving and that leverage a mix of media, the [PR
agency] business model will evolve and tie to the results and impact of campaigns to demonstrate their
effectiveness,” says Waggener Edstrom’s Lyann Bradley.
Eastwick Communications also sees some trends developing in the business-model arena, including a return
look at pay-for-performance models and a move toward hybrid compensation models. This latter model mixes
hourly revenue, project deliverables and a measure of the impact that communications has on a client’s
specific PR program.
For such hybrid business models to succeed, measurement metrics should become more sophisticated and
critical. “This is a trend that affects every supplier, not just communications providers. Chief information
officers are paying datacenter and hosting providers on the basis of uptime and petabytes of data storage. Jet
engine manufacturers are selling operating hours, not jet engines, to the airlines. Package delivery companies
are paid for on-time delivery,” says Barbara Bates. “It’s only a matter of time before clients expect the same
from their communications’ providers.”
Still, public relations agencies must be prepared within their business models to expect that clients might pull
some of their new media activities in-house, thinking they will save money by having their own
communications staff handle such media. Eventually, some of that lost revenue may return as some clients
realize they don’t have the in-house skills and resources to handle such activities themselves.
What’s clear is that old-school agency business models will evolve to reflect new and emerging digital and
social media.
COMPETITIVE ISSUES
Is public relations prepared to compete today with other disciplines as social media emerge and increase in
importance? Are public relations firms both competing and collaborating more today than in the past with
other disciplines – and what are those disciplines?
Within the public relations industry, practitioners increasingly understand that the media communications
landscape has changed dramatically. A Council of Public Relations Firms’ survey in the 2006 third quarter found
that a majority of public relations agencies (52%) say they have run into advertising agencies or other
marketing providers that are pitching and/or delivering services today that they consider traditional PR services.
11
12. Among the survey’s individual responses were these:
“Many marketing companies are offering PR services and Web-design companies are offering search-
●
engine optimization.”
“The ad agency for one of our clients keeps trying to pitch for the PR services even though they would
●
have to use freelancers to service it.”
“We run into it and why not? There are no more ‘rules,’ so if clients want more ‘holistic’ strategy and
●
execution, they should be able to get it from any excellent communication firm, no matter what their
foundation. If we can crack this one as an industry, then we have the best of all worlds. One, clients will
come to us because we are the true reputation builders. Two, we retain unique core competency in using
the news media – print and electronic – to amplify our clients’ stories. That’s worth a lot.”
“Name it and I’ve seen others pretend to offer it – from custom publications and blogs to special events,
●
employee communications and word-of-mouth marketing.”
Public relations associations and industry groups also are discussing the new competitive environment at their
meetings. The Council of Public Relations Firms, for instance, devoted a half-day Critical Issues Forum to the
competitive challenge public relations faces in today’s far more fragmented media world. It focused on
helping participants recognize what their organizations – and the entire public relations sector – must do to
play a leading role in this new landscape.
The Public Relations Society of America (PRSA) is sponsoring events at least once a month that touch on
communications’ competitive battleground. In January 2007 alone, the PRSA scheduled teleseminars on PR
secrets for engaging niche audiences online and on creating an impact with press releases through search-
engine optimization and social media. And the Arthur W. Page Society’s 2006 annual conference explored
how corporate communications counselors can help their management anticipate and address the
kaleidoscopic challenges in the marketplace, businesses and the communications profession.
Collaboration within media disciplines is increasing as more corporations demand that their various marketing
and public relations agencies work together on integrated communications programs. A June 2006 survey by
the Association of National Advertisers (ANA) of 88 corporations found that companies are involved in
developing and executing integrated marketing-communications programs for nearly half (48%) of their brands,
while only five percent of the companies said they aren’t involved in such programs with any of their brands.
Still, only six percent of the respondents rate their integrated marketing-communications programs as
“excellent,” although that percentage has doubled since a similar 2003 survey. In both years, one-third of
12
13. respondents rated such programs fair
Collaboration within media disciplines is increasing to unsatisfactory. (However, the survey
as more corporations demand that their various did find that marketers are
marketing and public relations agencies work increasingly viewing public relations as
together on integrated communications programs. a key contributor to their businesses.
Respondents characterized the value
to their business of each of a dozen different marketing disciplines – and public relations scored the highest.
Fifty-nine percent rated it as “very important” and another 30% rated it as “important.”)
“The evolution of online media serves integrated communication providers well and brings the focus on
facilitating dialogues,” says Waggener Edstrom’s Lyann Bradley. “We have moved from integrated
communications to hyper-integrated communications because of the broad choice of media to reach
audiences regardless of the disciplines.”
Many public relations practitioners think their industry and advertising enjoy advantages in managing social
influence because they are viewed as the more creative and progressive voices in marketing and communications.
Additionally, maintains Eastwick Communications’ Barbara Bates, “We’re trusted to watch the competition, do
the research and commit the resources needed to make sound recommendations to our clients.”
WHERE DO WE GO FROM HERE?
Where public relations agencies and corporate communicators go from here depends largely on where
they’ve been and what they foresee for the future. Sometimes, it’s helpful to consider the views of non-PR
communicators. Former Financial Times reporter Tom Foremski, who hosts the SiliconValleyWatcher blog, says
he’s often asked to recommend public relations agencies to companies and also how to choose public
relations agencies, especially ones that understand a bit about new media and, specifically, the blogosphere.
“Here is a key pointer:” he advises, “If you are looking for a PR company that understands something about
blogging, find out who in that organization blogs, and how long have they been blogging, and what is their
blog page rank and traffic. You will find that in many large PR agencies, it is their most junior staff that are
the in-house bloggers, and there lies the rub. PR companies that ‘get it’ have senior staff as bloggers, and
they blog regularly, and they have decent traffic, and they also use other types of new media such as wikis.”
Foremski’s point is an increasingly common one, within and outside the PR community. All public relations
practitioners must understand and use the new media tools to truly counsel their clients effectively. Citizen-
13
14. journalist Brian Oberkirch, author of the Slidell Hurricane Damage blog, offers PR practitioners four simple
points to remember about social media:
1. Social media is about connection, not content.
2. Social media is about them, not you.
3. Social media may be cheaper initially, but it takes far more homework.
4. Get small fast. (Niche is nice. Think smaller feature sets, more targeted audiences, less chatter from you,
and so on).
Says Oberkirch: “I expect the PR function to increase in importance as analysis, interpretation and timely
response to the market will be needed more. PR people have a golden opportunity to take a more central role
if they don’t cling to old-fashioned publicity/gate keeping/messaging models.”
Still another trend to consider is the emergence of new agencies – e.g., Crayon and Hubbub (launched
recently by one of the authors of this report) – that are deliberately built to service both traditional public
relations and “new PR” services. Do these new agencies belong in the public relations world, or are they
migrating to the general world of marketing? The outcome of that debate is important, as more and more
agencies begin to lay the foundations for their own future practices.
This, then, is where an industry Call to Action enters.
The public relations industry – agencies The days of hand wringing are over concerning non-
and corporate communicators – must PR media invading the traditional territory of public
determine that the golden opportunity to relations, and taking control of technology-driven
lead on the new media front has arrived. advances like digital/social media. The public relations
industry – agencies and corporate communicators –
must determine that the golden opportunity to lead on the new media front has arrived. They must develop
integrated communications programs that encompass traditional and new media, and they must illuminate to
clients and prospective clients why their new media public relations services are superior to non-PR competitors.
In August 2005, blogger Dave Taylor, a veteran techie and business expert, raised eyebrows at a Blog Business
Summit by claiming that public relations is dead. He insisted that the blogosphere has supplanted the
traditional job of public relations. Needless to say, his contention caused a stir. Later, though, after discussions
with public relations practitioners, he acknowledged that public relations firms that understand the much
broader role that media communications assumes today aren’t dead – yet. Still, he argued, “in a world where
14
15. messages are born, evolve and disseminate without controls, it does beg the question of what’s left for the
public relations profession ... I believe that I’ll stick with my original statement: PR is still dead.”
For public relations professionals, 2007 will be an important year to determine what path they take as an
industry from the critical crossroads they’re at today. Will agencies embrace social media and move to
incorporate its various forms into client communication strategies? Or will they allow outsiders to furnish
those services? It promises to be a very interesting period ahead. As for Dave Taylor’s PR obituary, it’s up to the
public relations industry to prove him wrong.
Paul M. Rand is the President and CEO of Zócalo Group (www.zocalogroup.com) – an Omnicom and Ketchum company
focused on creating sustainable word of mouth and brand evangelism. He also serves on the executive board of the Word of
Mouth Marketing Association.
Giovanni Rodriguez is a former partner at Eastwick Communications. He recently launched Hubbub (www.hubbubpr.com), an
independent consultancy that provides strategic counsel and integrated communications services. He is a fellow at the
Society of New Communications Research.
The Council of Public Relations Firms’ mission is to advance the business of public relations firms by building the market and
firms’ value as strategic business partners.
15