This document outlines the process for handling public records requests received by the Oregon Department of Environmental Quality. It shows the various steps, including receiving the request, reviewing it for completeness, researching and estimating costs, communicating with the requester, fulfilling the request if approved, and tracking it. Key parts of the process include collecting a $30 fee for each request, providing cost estimates, allowing for fee waivers, and helping requesters refine broad or complex requests. The goal is to facilitate public access to information in a clear, cost-effective manner according to relevant laws and guidelines.
Somos uma empresa de serviços que atua na área da mecânica, obra civil, meio ambiente, elétrica, nos segmentos predial; residencial e industrial.
Estamos localizados na cidade de Caucaia, Ceará desde 2008.
Temos um corpo técnico formado por Engenheiros e Técnicos, além de uma equipe de profissionais treinados em suas especialidades pronta a lhe atender.
The Experience Audit is one of my favorite tools because it is a completely new perspective in which to look at your customer strategy. In doing the work, you will be better prepared to have more meaningful conversations with your internal teams.
The Experience Audit ask you to look at existing customer behaviors and outcomes because behavior is the end all, be all, of profitable business. Behavior is the proof that your product is meeting needs, that you are delivering meaningful value. Behavior doesn’t lie. It doesn’t say things are worse than they are and it doesn’t sugar coat because they really like the person, but hate the product.
You can have significant financial impact if you focus your efforts on shifting more of your customers toward the attributes and behaviors of your most profitable and naturally satisfied customers. You can create sustainable, measurable results while at the same time reducing the sometimes overwhelming effort involved.
Somos uma empresa de serviços que atua na área da mecânica, obra civil, meio ambiente, elétrica, nos segmentos predial; residencial e industrial.
Estamos localizados na cidade de Caucaia, Ceará desde 2008.
Temos um corpo técnico formado por Engenheiros e Técnicos, além de uma equipe de profissionais treinados em suas especialidades pronta a lhe atender.
The Experience Audit is one of my favorite tools because it is a completely new perspective in which to look at your customer strategy. In doing the work, you will be better prepared to have more meaningful conversations with your internal teams.
The Experience Audit ask you to look at existing customer behaviors and outcomes because behavior is the end all, be all, of profitable business. Behavior is the proof that your product is meeting needs, that you are delivering meaningful value. Behavior doesn’t lie. It doesn’t say things are worse than they are and it doesn’t sugar coat because they really like the person, but hate the product.
You can have significant financial impact if you focus your efforts on shifting more of your customers toward the attributes and behaviors of your most profitable and naturally satisfied customers. You can create sustainable, measurable results while at the same time reducing the sometimes overwhelming effort involved.
.COM and .NET, meet .ANYTHING - Introducing the New Generic Top-Level Domain ...Elizabeth Schierman
ICANN stands ready to accept applications for new generic Top-Level Domains in January 2012. The New gTLD Program brings with it rights protection mechanisms that may be of use to trademark holders seeking to protect their rights.
This presentation outlines the services and capabilities provided by Porter-Roth Associates. We are vendor neutral and consult in electronic document management technologies, including document scanning, electronic documents, workflow, records management, and cloud-based collaboration technologies.
Purpose of AssignmentStudents should understand how to use the f.docxmakdul
Purpose of Assignment
Students should understand how to use the financial information and tools learned in the class on a public company, obtain public company SEC reports, and use that data to calculate a company's financial ratios and their comparison to industry or competitor standards.
Assignment Steps
Resources: Tutorial help on Excel® and Word functions can be found on the Microsoft® Office® website. There are also additional tutorials via the web that offer support for office products.
Select one of the publicly traded corporations listed below and obtain the most current SEC Form 10-K (annual financial report) from the company's web site (Do not use the Annual Report that is sent to shareholders):
· Lowes Corporation
· Kroger Corporation
· Harley Davidson Corporation
· Apple Corporation
· Intel Corporation
· Marriott Corporation My choice.
· Berkshire Hathaway Corporation
· PepsiCo Corporation
· Procter and Gamble Corporation
· General Electric Corporation
Calculate and analyze the following ratios for your selected company for the last two years from the SEC Form 10-K:
· Current Ratio
· Inventory Turnover
· Debt Ratio
· Time Interest Earned
· Gross Profit Margin
· Equity Multiplier
· Return on Assets
· Net Profit Margin
· Return on Equity (Use three ratio DuPont method)
Compare and contrast your company's ratios to industry and competitor standard ratios obtained from Yahoo Finance, Morningstar, MotleyFool, Macroaxis or other Internet sources, and provide a detailed answer and analysis as to why your company's ratios are different than the industry/competitor standard.
Prepare your analysis in a minimum of 875 words in Microsoft® Word. The use of Microsoft® Word tables is encouraged.
Cite the source of the industry/competitor ratio information.
Format your assignment consistent with APA guidelines.
DW4Mod - Codes/EMPTY 4-MODULE HTML DOCS/Modules/Module2/Mod2SLP.htmlModule 2 - SLP
BSC Flexibility & the Customer Perspective
For Module 2, consider your organization's mission and strategy from the perspective of its potential, prospective, and present customers. In this section of the assignment you’ll begin to identify objectives and measures relevant to that perspective. Refer back to this presentation on objectives if you need to. SLP Assignment Expectations
Once you’re reasonably clear on what’s involved, think about your organization and its customers/clients/users/service recipients/whatever-you-wish-to-call-them, and then:Identify at least three objectives for the organization's customer service perspective and show how they relate to the mission, vision and strategy of the organization.For each objective, develop at least one meaningful performance measure (metric).For each objective, identify at least one expected level of performance (target).For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization's strategy (initiative).Comment bri ...
Most Effective Use of ContractingApproaches to Maximize .docxmoirarandell
Most Effective Use of Contracting
Approaches to Maximize Efficiency
and Cost Effectiveness
Use of Electronic Commerce:
Data Source: Electronic Small Purchase Systems,
FPDS-NG, IIPS, DOE/C-Webb, local
tracking systems.
Data Generation: Data is tabulated from the listed
tracking systems.
Data Verification: Procurement Directors are
responsible for accurately reporting results and
retention of records in accordance with records
management requirements. Records will be made
available for compliance and/or HQ reviews.
Performance Based Service Contracts:
Data Source: FPDS-NG.
Data Generation: Data is tabulated from the listed
tracking system.
Data Verification: Procurement Directors are
responsible for accuracy of data entered into the
FPDS-NG. HQ will randomly sample pre and
post award actions and compare against the
FAR PBSC standards.
Use of Electronic Commerce:
1. Percent of purchase and delivery orders issued
through electronic commerce as a percentage of
total simplified acquisition actions.
2. Percent of all synopses (for which widespread
notice is required) and associated solicitations posted
on FEDBIZOPPS for actions over $25K. This
measure will be tracked at HQ.
3. Percent of all new competitive acquisition
transactions over $100K conducted through
electronic commerce.
Performance Based Service Contracts:
PBSCs awarded as a percentage of total eligible new
service contract awards (applicable to actions
over $100K).
Percent of total eligible service contract dollars
obligated for PBSCs (applicable to all actions
over $25K). This measure will be tracked at HQ.
70%
100%
40%
66%
75%
INTERNAL BUSINESS PERSPECTIVE - Cont.
OBJECTIVE MEASURE TARGET
5
BALANCED SCORECARD
PERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVES
INTERNAL BUSINESS PERSPECTIVE
Procurement
6
OBJECTIVEMEASURE
OPERATIONALTARGET
MANAGEMENT INITIATIVES
Project
Action Officer
Due Date
Most Effective Use of Contracting Approaches to Maximize Efficiency and Cost Effectiveness
Use of Electronic Commerce:
Data Source: Electronic Small Purchase Systems; FPDS-NG; IIPS; DOE/C Web; Local Tracking Systems
Use of Electronic Commerce:
1. Percent of purchase and delivery orders issued through electronic commerce as a percentage of total simplified acquisition actions. (Contd)
70%
· Support Integrated Acquisition Environment:
· Transition to electronic Subcontracting Reporting System and retire DOE’s legacy SRS
· Assess Agency use of Federal Technical Document
Solution
ME-65
D Hoexter
4th Qtr
2. Percent of all synopses (for which widespread notice is required) and associated solicitations posted on FedBizOp ...
.COM and .NET, meet .ANYTHING - Introducing the New Generic Top-Level Domain ...Elizabeth Schierman
ICANN stands ready to accept applications for new generic Top-Level Domains in January 2012. The New gTLD Program brings with it rights protection mechanisms that may be of use to trademark holders seeking to protect their rights.
This presentation outlines the services and capabilities provided by Porter-Roth Associates. We are vendor neutral and consult in electronic document management technologies, including document scanning, electronic documents, workflow, records management, and cloud-based collaboration technologies.
Purpose of AssignmentStudents should understand how to use the f.docxmakdul
Purpose of Assignment
Students should understand how to use the financial information and tools learned in the class on a public company, obtain public company SEC reports, and use that data to calculate a company's financial ratios and their comparison to industry or competitor standards.
Assignment Steps
Resources: Tutorial help on Excel® and Word functions can be found on the Microsoft® Office® website. There are also additional tutorials via the web that offer support for office products.
Select one of the publicly traded corporations listed below and obtain the most current SEC Form 10-K (annual financial report) from the company's web site (Do not use the Annual Report that is sent to shareholders):
· Lowes Corporation
· Kroger Corporation
· Harley Davidson Corporation
· Apple Corporation
· Intel Corporation
· Marriott Corporation My choice.
· Berkshire Hathaway Corporation
· PepsiCo Corporation
· Procter and Gamble Corporation
· General Electric Corporation
Calculate and analyze the following ratios for your selected company for the last two years from the SEC Form 10-K:
· Current Ratio
· Inventory Turnover
· Debt Ratio
· Time Interest Earned
· Gross Profit Margin
· Equity Multiplier
· Return on Assets
· Net Profit Margin
· Return on Equity (Use three ratio DuPont method)
Compare and contrast your company's ratios to industry and competitor standard ratios obtained from Yahoo Finance, Morningstar, MotleyFool, Macroaxis or other Internet sources, and provide a detailed answer and analysis as to why your company's ratios are different than the industry/competitor standard.
Prepare your analysis in a minimum of 875 words in Microsoft® Word. The use of Microsoft® Word tables is encouraged.
Cite the source of the industry/competitor ratio information.
Format your assignment consistent with APA guidelines.
DW4Mod - Codes/EMPTY 4-MODULE HTML DOCS/Modules/Module2/Mod2SLP.htmlModule 2 - SLP
BSC Flexibility & the Customer Perspective
For Module 2, consider your organization's mission and strategy from the perspective of its potential, prospective, and present customers. In this section of the assignment you’ll begin to identify objectives and measures relevant to that perspective. Refer back to this presentation on objectives if you need to. SLP Assignment Expectations
Once you’re reasonably clear on what’s involved, think about your organization and its customers/clients/users/service recipients/whatever-you-wish-to-call-them, and then:Identify at least three objectives for the organization's customer service perspective and show how they relate to the mission, vision and strategy of the organization.For each objective, develop at least one meaningful performance measure (metric).For each objective, identify at least one expected level of performance (target).For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization's strategy (initiative).Comment bri ...
Most Effective Use of ContractingApproaches to Maximize .docxmoirarandell
Most Effective Use of Contracting
Approaches to Maximize Efficiency
and Cost Effectiveness
Use of Electronic Commerce:
Data Source: Electronic Small Purchase Systems,
FPDS-NG, IIPS, DOE/C-Webb, local
tracking systems.
Data Generation: Data is tabulated from the listed
tracking systems.
Data Verification: Procurement Directors are
responsible for accurately reporting results and
retention of records in accordance with records
management requirements. Records will be made
available for compliance and/or HQ reviews.
Performance Based Service Contracts:
Data Source: FPDS-NG.
Data Generation: Data is tabulated from the listed
tracking system.
Data Verification: Procurement Directors are
responsible for accuracy of data entered into the
FPDS-NG. HQ will randomly sample pre and
post award actions and compare against the
FAR PBSC standards.
Use of Electronic Commerce:
1. Percent of purchase and delivery orders issued
through electronic commerce as a percentage of
total simplified acquisition actions.
2. Percent of all synopses (for which widespread
notice is required) and associated solicitations posted
on FEDBIZOPPS for actions over $25K. This
measure will be tracked at HQ.
3. Percent of all new competitive acquisition
transactions over $100K conducted through
electronic commerce.
Performance Based Service Contracts:
PBSCs awarded as a percentage of total eligible new
service contract awards (applicable to actions
over $100K).
Percent of total eligible service contract dollars
obligated for PBSCs (applicable to all actions
over $25K). This measure will be tracked at HQ.
70%
100%
40%
66%
75%
INTERNAL BUSINESS PERSPECTIVE - Cont.
OBJECTIVE MEASURE TARGET
5
BALANCED SCORECARD
PERFORMANCE MEASURES, PERFORMANCE TARGETS AND MANAGEMENT INITIATIVES
INTERNAL BUSINESS PERSPECTIVE
Procurement
6
OBJECTIVEMEASURE
OPERATIONALTARGET
MANAGEMENT INITIATIVES
Project
Action Officer
Due Date
Most Effective Use of Contracting Approaches to Maximize Efficiency and Cost Effectiveness
Use of Electronic Commerce:
Data Source: Electronic Small Purchase Systems; FPDS-NG; IIPS; DOE/C Web; Local Tracking Systems
Use of Electronic Commerce:
1. Percent of purchase and delivery orders issued through electronic commerce as a percentage of total simplified acquisition actions. (Contd)
70%
· Support Integrated Acquisition Environment:
· Transition to electronic Subcontracting Reporting System and retire DOE’s legacy SRS
· Assess Agency use of Federal Technical Document
Solution
ME-65
D Hoexter
4th Qtr
2. Percent of all synopses (for which widespread notice is required) and associated solicitations posted on FedBizOp ...
1. Receives
mail PRR
corrispondence
MailRoom
(HQ)
Filename: REEL_RecMgtPublicRecordRequestMap.vsd
To Page
2
Records Management
Public Records Request Map
Page 1 of 2
General
Public?
Records
Coordinators
Receives
Email PRR
corrispondence
RecordsOfficer
Records
DataStewart
SiteReceptionist
Delivers
mail PRR
correspondence
OCE:Officeof
Compliance&
Enforcement
Yes
No
Correct &
Completed
Forms?
No
Yes
Customer
Customer
submits Public
Records Request
via email or hard
copy
Phone call made
to customer if
phone number is
available
Accepts
completed PRR
hard-copy
Public Records Request Guidance's (PRR):
- Only accept completed official forms from DEQ web-site
- Record Managers and Records Data Stewarts back each other up
- Web-site PRR form is the official master copy (latest version)
- One stop shopping on Records Management Q-Net Site
- Public Records Requests metric tracking
- $30.00 PRR application fee
- Collected at every new request for covering processing overhead
- Non-refundable
- Non-exempt (excluding Federal / State Agencies)
Reply Email with
PRR Web-site
infomation
Receives
hard-copy PRR
Letter/email
sent with PRR
procedures,
website info, and
phone number
Information
received by
customer
(inaccurate req.)
References:
- Reporters/Media
- Advisory
Environmental
Groups
EasternRegion
DA
WesternRegion
DA
NWR,LEAD,HQ
(PortlandArea)
PRR Distribution
References: ER,
WR, NWR, LEAD,
HQ
Public Records
Request Guidance's
(PRR):
(See Reference)
DEQ Web-site:
- Public Records Request Form
- Fee Waver Form
- “How To” Information
- Common Questions
Scan information
and rename pdf
(if required)
Copied into
shared directory
Customer phone
call with PRR
request
scan
DirShare
Sends PRR via
email with
information and
directory link
Receives PRR
via email with
information and
directory link
end
Public Records Fee Waver Guidance:
- Equal to or greater then $200.00
- Does not tie up massive amounts of DEQ resources
- Public Interest
- Federal or State requesting agency is exempt
- Does not interfere with regular DEQ business operations
- Volume of requested information
- Exempt / Non-exempt qualifications (ORS)
Receives cost
estimate request
email with
information and
Shared Dir link
Receives cost
estimate request
email with
information and
Shared Dir link
Receives cost
estimate request
email with
information and
Shared Dir link
IFF
Selected
Provided form or
web-site info.
end
end
OCO:Officeof
Communication
&Outreach
PRR Time and
resources
estimate research
(via internal
process)
PRR Time and
resources
estimated
PRR Time and
resources
estimated emaled
Receives PRR
Time and
resources
estimate
Calculates PRR
customer costs
Time / Cost
Estimate
Guidelines:
PRR Time and
resources
estimate research
(via internal
process)
PRR Time and
resources
estimated
PRR Time and
resources
estimated emaled
PRR Time and
resources
estimate research
(via internal
process)
PRR Time and
resources
estimated
PRR Time and
resources
estimated emaled
Fee
Exemption
Requested?
Yes
References:
- Fee Exemption
Guidance
No
ICON Key:
Implement db capture immediately
Physical mail (i.e. post office)
Records Management Shared
Directory Structure
DirShare
2010-13 Database/Web option
Advisory
Environmental
Group?
Yes
No Media /
Reporters?
Yes
Public Records Fee
Waver Guidance:
(See Reference)
References: Law
firms, Reporters,
Advisory
Environmental
Groups
References:
- Current legal
actions alert list
- Law firms
References: Fee
Exemption
Guidance
References:
- Current legal
actions alert list
- Law firms
Law
Firm or Legal
Issues?
Yes
No
IFF
Selected
IFF
Selected
Sends PRR via
email with
information and
directory link
CC: notification of
packet/hardcopy
and an email with
information and
directory link
Other
Receives PRR
notification email
with information
and Dir link
Cc: Cc:
Customer
approves
quote?
Yes
No
Contacts PRR
customer via
phone call, email,
or via mail
Information
received by
customer
(PRR Cost)
PRR fill
notification
received
Narrow
scope request
assistance?
No
Yes
John L. Reel 9/21/2011
Oregon DEQ Records Management
Walk in
Provided form or
web-site info.
PRR form
complete?
No
Yes
Start
end
Creates Manager
email with cost
estimate
Evaluates PRR
information
Loop
Customer
determines to
resubmit?
end
No
Yes
Verify customer
waver, payment,
or invoice
Public Records
provide to
customer
Fill PRR Request
Customer
receives PRR
information
end
IFF
Selected
IFF
Selected
IFF
Selected
IFF
Selected
IFF
Selected
OCO Tracks
request and
determines DEQ
risk/impact
management
OCE fills or
denies request
(their jurisdiction)
PRR fill
notification
received
Verify customer
waver, payment,
or invoice
Public Records
provide to
customer
Fill PRR Request
PRR fill
notification
received
Verify customer
waver, payment,
or invoice
Public Records
provide to
customer
Fill PRR Request
Customer
completes new
PRR and Fee
Waver form
Provides
customer with
scoping support
and information
Loop
Provides
customer with
scoping support
and information
Loop
Provides
customer with
scoping support
and information
Loop
end
Note: Specifically…
how much detail and
itemize cost breakdown
should be used on the
more complex or “wild
scope” PRR for future
customer modified
requests
DRAFT
No
OCO recieves
CC: PRR update
end
end