Kathy Brooks, Greg Anderson's supervisor in the eLearning department at South Puget Sound Community College, writes a letter of recommendation for Greg. She describes how Greg started as a student worker and did so well that the department created a part-time position for him. Greg excels at front desk customer service, helping everyone from the college president to disabled students. He also provides technical support and troubleshoots issues with computers, the learning management system, and recording equipment. Kathy recommends Greg highly for his customer service skills and technology abilities.