Mark worked as a program manager for over 7 years and became an integral member of the team through his work ethic, detail-oriented approach, and experience in project management. His ability to take initiatives, propose new ideas, and accelerate project schedules, along with being dependable, hard-working and paying attention to detail, made him an exceptional program manager according to the author, who said in 19 years at Qualcomm, no other program manager matched Mark's skills and concentration in project execution.