Rebbecca Diaz is applying for the Veterans Transition Specialist position. She has a 3.0 GPA studying Computer Information Systems and 10 years of experience in the US Army as a Signal Support Specialist and communications specialist. Currently, she works as a Customer Service Supervisor at Xerox, where she monitors agents and handles escalated calls while maintaining high performance. Her skills include proficiency in Microsoft Office, communication, organization, and problem solving. She is a certified safety officer and personal trainer who enjoys coaching cheer and promoting health and fitness.

1. Rebbecca Diaz
3724 Ensign RD. NE Apt 5-202 Olympia Wa. 98506
Phone: 201-978-1791
E-mail: rebbecca.diaz@yahoo.com
Objectives
To obtain the Veterans Transition Specialist position
Education
Computer Information Systems (To Be Determined)
 3.0 GPA
Experience
Xerox (August 2012 –Present)
Verizon Wireless Project (Lacey, Wa.)
Customer Service Supervisor of 12-14 Agents upholding and meeting Verizon Wireless and Xerox
standards. Monitored agents handle time and quality on a daily basis. In addition to coaching and
mentoring the agents, I also managed their scheduling, their pay and handled escalated calls in
stressful situations while maintaining a professional manner and tone. I Also was able to take on
average an additional 100 calls per month while maintaining a 300 second handle time.
Us Army (May 2003 – May 2012)
Signal Support Specialist (United States.)
During my 10 years of military service I obtained three MOS’s to include diesel mechanic (wheel
and track vehicles) and communications specialist. Proven to be goal oriented and with strong
analytic and problem-solving skills, define requirements, develop value-added solutions, and
execute technical solutions that streamline and improve operating efficiencies. Adept
communication with technical and non-technical audiences. Establish safety and security polices
in various situations. I was highly accommodated for my work in developing, teaching, and
managing a Driver’s Training team in 2006-2008. After 2008 I transitioned to from a trainer to a
communications specialist where I developed basic troubleshooting skills, installation of operating
systems, managed network permissions, handling large amounts of inventory, developed an
informal instructional manual on the use of Windows Vista for non-technical users.

2.  Resume: Rebbecca Diaz
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Skills
 Proficient in Microsoft Word, Power Point, and Excel
 Internet Navigation
 Type 40 words per minute
 Effective communication skills and ability to interact and communicate with a variety of
customers
 Has a positive attitude and loves to help others
 Maintains a professional appearance
 Secret Clearance
 Follows rules and regulations
 Team player and promotes team building
 Very organized and great attention to detail
 Skilled multitasking
 Deadline Oriented
 Safety Officer
 Solve customer’s problems with out of the box solutions.
 Interpret departmental programs rules, regulations, policies and procedures.
Personal History
Varsity Cheer Coach/ Personal Trainer
 Constant promoter of health and fitness to include training kids and adults how to eat
properly and get motivated to eat right and promote good health through body building and
physical activity.
 Also on my spare time I like to play call of duty with the same group of veterans I have been
playing with for over 4 years.
 I also enjoy listening to music and cooking.

3.  Resume: Rebbecca Diaz
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