This email thread discusses the completion of training modules by NSN employees in Malaysia. Lee Chin Haw thanks the employees for their high completion rates compared to other countries. Gibson praises Uma and Lee for leading the training effort. Chai Soon agrees that Uma is capable and should take on a bigger role. Uma notifies everyone that the 6th training module is available for completion by April 29th.

1. From: Lee, Chin-Haw (NSN - MY/Kuala Lumpur)
Sent: Friday, April 22, 2011 11:43 AM
To: Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Santa Maria, Gibson (NSN -
MY/Kuala Lumpur)
Cc: Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur); Mohamed
Radzalan Roslan, Rozaily (NSN - MY/Kuala Lumpur)
Subject: RE: FORWARD training : 5th E-Learning Modules ready for your
completion (completion deadline 29.04.2011)
Dear Chai Soon/Gibson,
Thank you for your recognition on SSO contribution especially from our KU UMA. Will surely
discuss with Rozaily on her taking on bigger responsibility.
Br
Lee Chin Haw
_____________________________________________
From: Ser, Chai-Soon (NSN - MY/Kuala Lumpur)
Sent: Friday, April 22, 2011 11:19 AM
To: Santa Maria, Gibson (NSN - MY/Kuala Lumpur); Lee, Chin-Haw (NSN - MY/Kuala Lumpur); Ap Jaya
Raman, Uma (EXT-Other - MY/Kuala Lumpur); Sidik, Taswin 1. (NSN - MY/Kuala Lumpur); Abdullah, Arif-
Archi (NSN - MY/Kuala Lumpur); Chia, Chee-How (NSN - MY/Kuala Lumpur); Abdul Halim, Ahmad (NSN
- MY/Kuala Lumpur); Ahmad, Azri (NSN - MY/Kuala Lumpur); Abdul Latif, Malek (NSN - MY/Kuala
Lumpur); Jasman, Zulkiflee (NSN - MY/Kuala Lumpur); Muthusamy, Thanabalan (NSN - MY/Kuala
Lumpur); Abdullah, Ahmad-Zairi (NSN - MY/Kuala Lumpur); Bunyachatpisuth, Chakrig (NSN - MY/Kuala
Lumpur); Zainal, Azhar (NSN - MY/Kuala Lumpur); Jamil, Rabiatul Adawiyah (NSN - MY/Kuala Lumpur);
Awang Ahmad, Daud (NSN - MY/Kuala Lumpur); Tay, Chee-Loon (NSN - MY/Kuala Lumpur); Alwi, Anuar
(EXT-Other - MY/Kuala Lumpur); Selvaraj, Thevendraraj (NSN - MY/Kuala Lumpur); Soo, Enghing (NSN -
SG/Singapore); Lee, Elson (NSN - MY/Kuala Lumpur); Khamis, Jalil (EXT-Other - MY/Kuala Lumpur); Ab
Rahim, Rasyideen (NSN - MY/Kuala Lumpur); Abdul Rahim, Nornikman (NSN - MY/Kuala Lumpur);
Lachman Singh, Gurdev (NSN - MY/Kuala Lumpur); Rodulfo, Vener 1. (NSN - MY/Kuala Lumpur); Ali,
Adnan A. (NSN - MY/Kuala Lumpur); Ab Wahab, Abdul (NSN - MY/Kuala Lumpur)
Cc: Yap, Hai Wai (NSN - MY/Kuala Lumpur); Vulsarajan, Prakash (NSN - MY/Kuala Lumpur); Lau, Bei
Yer (NSN - MY/Kuala Lumpur); Khong, Hann-Woei (NSN - SG/Singapore); Punjabi, Prakash (NSN -
SG/Singapore)

2. Subject: RE: FORWARD training : 5th E-Learning Modules ready for your completion (completion
deadline 29.04.2011)
Yes Gibs
I agree, its not a question of if Uma is capable , she is capable without question and she should get a
bigger role in the org :)
(PS lunch on you Uma later)
Thanks
BR
CS
_____________________________________________
From: Santa Maria, Gibson (NSN - MY/Kuala Lumpur)
Sent: Friday, April 22, 2011 11:17 AM
To: Lee, Chin-Haw (NSN - MY/Kuala Lumpur); Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur); Sidik,
Taswin 1. (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Abdullah, Arif-Archi (NSN -
MY/Kuala Lumpur); Chia, Chee-How (NSN - MY/Kuala Lumpur); Abdul Halim, Ahmad (NSN - MY/Kuala
Lumpur); Ahmad, Azri (NSN - MY/Kuala Lumpur); Abdul Latif, Malek (NSN - MY/Kuala Lumpur); Jasman,
Zulkiflee (NSN - MY/Kuala Lumpur); Muthusamy, Thanabalan (NSN - MY/Kuala Lumpur); Abdullah, Ahmad-Zairi
(NSN - MY/Kuala Lumpur); Bunyachatpisuth, Chakrig (NSN - MY/Kuala Lumpur); Zainal, Azhar (NSN -
MY/Kuala Lumpur); Jamil, Rabiatul Adawiyah (NSN - MY/Kuala Lumpur); Awang Ahmad, Daud (NSN -
MY/Kuala Lumpur); Tay, Chee-Loon (NSN - MY/Kuala Lumpur); Alwi, Anuar (EXT-Other - MY/Kuala Lumpur);
Selvaraj, Thevendraraj (NSN - MY/Kuala Lumpur); Soo, Enghing (NSN - SG/Singapore); Lee, Elson (NSN -
MY/Kuala Lumpur); Khamis, Jalil (EXT-Other - MY/Kuala Lumpur); Ab Rahim, Rasyideen (NSN - MY/Kuala
Lumpur); Abdul Rahim, Nornikman (NSN - MY/Kuala Lumpur); Lachman Singh, Gurdev (NSN - MY/Kuala
Lumpur); Rodulfo, Vener 1. (NSN - MY/Kuala Lumpur); Ali, Adnan A. (NSN - MY/Kuala Lumpur); Ab Wahab,
Abdul (NSN - MY/Kuala Lumpur)
Cc: Yap, Hai Wai (NSN - MY/Kuala Lumpur); Vulsarajan, Prakash (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN
- MY/Kuala Lumpur); Lau, Bei Yer (NSN - MY/Kuala Lumpur); Khong, Hann-Woei (NSN - SG/Singapore);
Punjabi, Prakash (NSN - SG/Singapore)
Subject: RE: FORWARD training : 5th E-Learning Modules ready for your completion (completion deadline 29.04.2011)
Hello Lee, Uma,
It is the two of you who had lead this from the start and deserve a pat on the back.
Best regards,
Gibson

3. _____________________________________________
From: Lee, Chin-Haw (NSN - MY/Kuala Lumpur)
Sent: Friday, April 22, 2011 9:06 AM
To: Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur); Sidik, Taswin 1. (NSN - MY/Kuala Lumpur);
Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Abdullah, Arif-Archi (NSN - MY/Kuala Lumpur); Chia, Chee-
How (NSN - MY/Kuala Lumpur); Abdul Halim, Ahmad (NSN - MY/Kuala Lumpur); Ahmad, Azri (NSN -
MY/Kuala Lumpur); Abdul Latif, Malek (NSN - MY/Kuala Lumpur); Jasman, Zulkiflee (NSN - MY/Kuala
Lumpur); Muthusamy, Thanabalan (NSN - MY/Kuala Lumpur); Abdullah, Ahmad-Zairi (NSN - MY/Kuala
Lumpur); Bunyachatpisuth, Chakrig (NSN - MY/Kuala Lumpur); Zainal, Azhar (NSN - MY/Kuala Lumpur);
Jamil, Rabiatul Adawiyah (NSN - MY/Kuala Lumpur); Awang Ahmad, Daud (NSN - MY/Kuala Lumpur);
Tay, Chee-Loon (NSN - MY/Kuala Lumpur); Alwi, Anuar (EXT-Other - MY/Kuala Lumpur); Selvaraj,
Thevendraraj (NSN - MY/Kuala Lumpur); Soo, Enghing (NSN - SG/Singapore); Lee, Elson (NSN -
MY/Kuala Lumpur); Khamis, Jalil (EXT-Other - MY/Kuala Lumpur); Ab Rahim, Rasyideen (NSN -
MY/Kuala Lumpur); Abdul Rahim, Nornikman (NSN - MY/Kuala Lumpur); Lachman Singh, Gurdev (NSN -
MY/Kuala Lumpur); Rodulfo, Vener 1. (NSN - MY/Kuala Lumpur); Ali, Adnan A. (NSN - MY/Kuala
Lumpur); Ab Wahab, Abdul (NSN - MY/Kuala Lumpur)
Cc: Yap, Hai Wai (NSN - MY/Kuala Lumpur); Santa Maria, Gibson (NSN - MY/Kuala Lumpur); Vulsarajan,
Prakash (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Lau, Bei Yer (NSN -
MY/Kuala Lumpur); Khong, Hann-Woei (NSN - SG/Singapore); Lee, Chin-Haw (NSN - MY/Kuala Lumpur)
Subject: RE: FORWARD training : 5th E-Learning Modules ready for your completion (completion
deadline 29.04.2011)
Hi All,
During the call with FORWARD team yesterday, other countries were asking how we managed to convince our
engineers to complete first 4 modules. Seems like MY has the highest training completion compared to others.
Good to have the commitment and support from all of you + the Care Managers/TM + the LM to make all this
happened. I want to congratulate all of you on the job well done, you guys rock.
Please keep the momentum going and complete the 5th & 6th modules by 29.04.2011, I know I can count on you to
deliver another great job.
Thank you & BR
Lee Chin Haw
SSO Manager
_____________________________________________
From: Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur)
Sent: Thursday, April 21, 2011 4:44 PM
To: Sidik, Taswin 1. (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Abdullah,
Arif-Archi (NSN - MY/Kuala Lumpur); Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur); Chia, Chee-

4. How (NSN - MY/Kuala Lumpur); Abdul Halim, Ahmad (NSN - MY/Kuala Lumpur); Ahmad, Azri (NSN -
MY/Kuala Lumpur); Abdul Latif, Malek (NSN - MY/Kuala Lumpur); Jasman, Zulkiflee (NSN - MY/Kuala
Lumpur); Muthusamy, Thanabalan (NSN - MY/Kuala Lumpur); Abdullah, Ahmad-Zairi (NSN - MY/Kuala
Lumpur); Bunyachatpisuth, Chakrig (NSN - MY/Kuala Lumpur); Zainal, Azhar (NSN - MY/Kuala Lumpur);
Jamil, Rabiatul Adawiyah (NSN - MY/Kuala Lumpur); Awang Ahmad, Daud (NSN - MY/Kuala Lumpur);
Tay, Chee-Loon (NSN - MY/Kuala Lumpur); Alwi, Anuar (EXT-Other - MY/Kuala Lumpur); Selvaraj,
Thevendraraj (NSN - MY/Kuala Lumpur); Soo, Enghing (NSN - SG/Singapore); Lee, Elson (NSN -
MY/Kuala Lumpur); Khamis, Jalil (EXT-Other - MY/Kuala Lumpur); Ab Rahim, Rasyideen (NSN -
MY/Kuala Lumpur); Abdul Rahim, Nornikman (NSN - MY/Kuala Lumpur); Lachman Singh, Gurdev (NSN -
MY/Kuala Lumpur); Rodulfo, Vener 1. (NSN - MY/Kuala Lumpur); Ali, Adnan A. (NSN - MY/Kuala
Lumpur); Ab Wahab, Abdul (NSN - MY/Kuala Lumpur)
Cc: Yap, Hai Wai (NSN - MY/Kuala Lumpur); Santa Maria, Gibson (NSN - MY/Kuala Lumpur); Lee, Chin-
Haw (NSN - MY/Kuala Lumpur); Vulsarajan, Prakash (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN -
MY/Kuala Lumpur); Lau, Bei Yer (NSN - MY/Kuala Lumpur); Khong, Hann-Woei (NSN - SG/Singapore)
Subject: FW: FORWARD training : 5th E-Learning Modules ready for your completion (completion
deadline 29.04.2011)
Importance: High
Hello All,
Im sorry for uploading your inbox as usual but im here to inform all of you that 6
th
E-
Module :(Search for Solutions) are now ready for your completion (completion deadline
29.04.2011).
Links directly to the classes:
· Forward e-Module: Search for Solutions
You may use below link to access the training:
· Learning Management System server http://bsolms.emea.nsn-net.net/
Thanks,
Uma
KU

5. ______________________________________________
From: Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur)
Sent: Wednesday, April 20, 2011 3:30 PM
To: Sidik, Taswin 1. (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Abdullah, Arif-Archi
(NSN - MY/Kuala Lumpur); Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur); Chia, Chee-How (NSN -
MY/Kuala Lumpur); Abdul Halim, Ahmad (NSN - MY/Kuala Lumpur); Ahmad, Azri (NSN - MY/Kuala Lumpur);
Abdul Latif, Malek (NSN - MY/Kuala Lumpur); Jasman, Zulkiflee (NSN - MY/Kuala Lumpur); Muthusamy,
Thanabalan (NSN - MY/Kuala Lumpur); Abdullah, Ahmad-Zairi (NSN - MY/Kuala Lumpur); Bunyachatpisuth,
Chakrig (NSN - MY/Kuala Lumpur); Zainal, Azhar (NSN - MY/Kuala Lumpur); Jamil, Rabiatul Adawiyah (NSN -
MY/Kuala Lumpur); Awang Ahmad, Daud (NSN - MY/Kuala Lumpur); Tay, Chee-Loon (NSN - MY/Kuala
Lumpur); Alwi, Anuar (EXT-Other - MY/Kuala Lumpur); Selvaraj, Thevendraraj (NSN - MY/Kuala Lumpur); Soo,
Enghing (NSN - SG/Singapore); Lee, Elson (NSN - MY/Kuala Lumpur); Khamis, Jalil (EXT-Other - MY/Kuala
Lumpur); Ab Rahim, Rasyideen (NSN - MY/Kuala Lumpur); Abdul Rahim, Nornikman (NSN - MY/Kuala
Lumpur); Lachman Singh, Gurdev (NSN - MY/Kuala Lumpur); Rodulfo, Vener 1. (NSN - MY/Kuala Lumpur); Ali,
Adnan A. (NSN - MY/Kuala Lumpur)
Cc: Yap, Hai Wai (NSN - MY/Kuala Lumpur); Vulsarajan, Prakash (NSN - MY/Kuala Lumpur); Lee, Chin-Haw (NSN -
MY/Kuala Lumpur); Santa Maria, Gibson (NSN - MY/Kuala Lumpur)
Subject: FORWARD training : 5th E-Learning Modules ready for your completion (completion deadline 29.04.2011)
Importance: High
Hello All,
Kindly take note the 5th eLearning modules for Forward training are available on below
Moodle server:
Links directly to the classes:
· Forward e-Module: Collaborate & Work with others
You may use below link to access the training:
· Learning Management System server http://bsolms.emea.nsn-net.net/
** Attendance will be tracked down by management team, kindly complete the training
by 29.04.2011.
Remarks: if you haven’t completed the 1
st
-4
th
E-Learning Modules, please complete
them first immediately.
Rgs.

6. Uma
______________________________________________
From: Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur)
Sent: Friday, April 01, 2011 2:08 PM
To: Sidik, Taswin 1. (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Abdullah, Arif-Archi
(NSN - MY/Kuala Lumpur); Ap Jaya Raman, Uma (EXT-Other - MY/Kuala Lumpur); Chia, Chee-How (NSN -
MY/Kuala Lumpur); Abdul Halim, Ahmad (NSN - MY/Kuala Lumpur); Ahmad, Azri (NSN - MY/Kuala Lumpur);
Abdul Latif, Malek (NSN - MY/Kuala Lumpur); Jasman, Zulkiflee (NSN - MY/Kuala Lumpur); Muthusamy,
Thanabalan (NSN - MY/Kuala Lumpur); Abdullah, Ahmad-Zairi (NSN - MY/Kuala Lumpur); Bunyachatpisuth,
Chakrig (NSN - MY/Kuala Lumpur); Zainal, Azhar (NSN - MY/Kuala Lumpur); Ali, Muhammad A. (NSN -
MY/Kuala Lumpur); Jamil, Rabiatul Adawiyah (NSN - MY/Kuala Lumpur); Awang Ahmad, Daud (NSN -
MY/Kuala Lumpur); Tay, Chee-Loon (NSN - MY/Kuala Lumpur); Alwi, Anuar (EXT-Other - MY/Kuala Lumpur);
Selvaraj, Thevendraraj (NSN - MY/Kuala Lumpur); Soo, Enghing (NSN - SG/Singapore); Lee, Elson (NSN -
MY/Kuala Lumpur); Khamis, Jalil (EXT-Other - MY/Kuala Lumpur); Ab Rahim, Rasyideen (NSN - MY/Kuala
Lumpur); Abdul Rahim, Nornikman (NSN - MY/Kuala Lumpur); Lachman Singh, Gurdev (NSN - MY/Kuala
Lumpur); Rodulfo, Vener 1. (NSN - MY/Kuala Lumpur)
Cc: Vaithianathan, Balasubramanian (NSN - MY/Kuala Lumpur); Lee, Chin-Haw (NSN - MY/Kuala Lumpur);
Vulsarajan, Prakash (NSN - MY/Kuala Lumpur); Ser, Chai-Soon (NSN - MY/Kuala Lumpur); Santa Maria,
Gibson (NSN - MY/Kuala Lumpur); Lau, Bei Yer (NSN - MY/Kuala Lumpur); Yap, Hai Wai (NSN - MY/Kuala
Lumpur); Khong, Hann-Woei (NSN - SG/Singapore)
Subject: FW: FORWARD training: 3rd&4th E-Learning Modules ready for your completion (completion deadline
15.04.2011)
Importance: High
Hello All,
Kindly take note that the 3rd and 4th eLearning modules for Forward training are
available on below Moodle server:
Module names:
• Forward e-Module: Working Cases
• Forward e-Module: Dispatching Cases
You may use below link to access the training:
• Learning Management System server http://bsolms.emea.nsn-net.net/
______________________________________________
From: Wang, Ling (NSN - SG/Singapore)
Sent: Friday, April 01, 2011 11:38 AM

7. To: Assawasathapornpol, Arunee (NSN - TH/Bangkok); Imai, Yukari (NSN - JP/Tokyo); Chalasani, Saritha (NSN -
AU/Sydney); Fitriana, Hamdan (EXT-Other - ID/Jakarta); Haryati, Junita (EXT-Other - ID/Jakarta); Kanazawa,
Eiko (EXT-Adecco - JP/Tokyo); Lagmay, Aldrich (NSN - PH/Makati City); Lertsaksereekul, Duangta (NSN -
TH/Bangkok); Mcintosh, Steven (NSN - AU/Bayswater); Suchinunkul, Aek (NSN - TH/Bangkok); Tarakij,
Nataporn (NSN - TH/Bangkok); Thuy, Le-Hoang-Bich (NSN - VN/Ho Chi Minh City); Ap Jaya Raman, Uma
(EXT-Other - MY/Kuala Lumpur); Ng, Irene (EXT-Other - SG/Singapore); Rahman, Sazzadur (NSN -
BD/Dhaka); Drozdz, Damian (NSN - AU/Sydney); Ventura, Michal (NSN - AU/Sydney); Hallen, Brett (NSN -
AU/Sydney); Liengboonlertchai, Sayan (NSN - AU/Sydney); Kilpelainen, Pauli (NSN - AU/Sydney); Schnock,
Gregor (NSN - AU/Sydney); Deo, Sagar (NSN - AU/Sydney); Makinen, Seppo (NSN - AU/Sydney); Ching, Albert
(NSN - AU/Sydney); Khawand, Jocelyne (NSN - AU/Sydney); Arifin, Bustanul (NSN - ID/Jakarta); Ruslanto, Eko
(NSN - ID/Jakarta); Andriyanto, Fran (NSN - ID/Jakarta); Wicaksono, Joko (NSN - ID/Jakarta); Zulkarnain, Azim
(NSN - ID/Jakarta); Permana, Dadang (NSN - ID/Jakarta); Maulana, Ade (EXT-Other - ID/Jakarta); Zoulba,
Jusuf (NSN - ID/Jakarta); Firmansyah, Ipan (NSN - ID/Jakarta); Ilyas, Ilyas (NSN - ID/Jakarta); Amijaya, Dody
(NSN - ID/Jakarta); Choiruman, Deny (NSN - ID/Jakarta); Abidin, Gamal (NSN - ID/Jakarta); Sabarani,
Muhammad (EXT-Other - ID/Jakarta); Sinaga, Monique (NSN - ID/Jakarta); Sulistyo, Gunawan (NSN -
ID/Jakarta); Sukham, Josephine (NSN - ID/Bandung); Rachmadi, Achmad (NSN - ID/Jakarta); Pribadi, Ipan
(NSN - ID/Jakarta); Supriadi, Edi (EXT-Other - ID/Jakarta); Sukma, Erawan (NSN - ID/Jakarta); Wijaya, Rudi
(NSN - ID/Jakarta); Purnomo, Arisetio (NSN - ID/Jakarta); Kusmana, Dadang (NSN - ID/Jakarta);
Simangunsong, Ervina (NSN - ID/Jakarta); Waskitojuritno, Bayu (NSN - ID/Jakarta); Suwanto, Meity (NSN -
ID/Jakarta); Harnoh, Son (NSN - ID/Jakarta); Suharto, Agus (NSN - ID/Jakarta); Ardianto, Fabianus (NSN -
ID/Jakarta); donni.indraswanto.ext@services.nsn.com; Halim, Abdul (NSN - ID/Jakarta); Nugroho, Agung (NSN
- ID/Semarang); Sitohang, Deddy (NSN - ID/Jakarta); Sulistyono, Andrian (NSN - ID/Jakarta); Widharto,
Christiaan (NSN - ID/Jakarta); Pristiawan, Dian (NSN - ID/Jakarta); Dimyati, Sutisna (NSN - ID/Jakarta); Idris,
Fajar (NSN - ID/Surabaya); Susanto, Freddy (NSN - ID/Jakarta); Muditha, Irwan (NSN - ID/Surabaya); Nurliana,
Rina (NSN - ID/Jakarta); Ferdian, Robi (NSN - ID/Bandung); Arrasuli, Ryan (NSN - ID/Jakarta); Trihasto, Suryo
(NSN - ID/Jakarta); Turnip, Mondang (NSN - ID/Jakarta); Sembiring, Rehminia (NSN - ID/Jakarta); Nugraha,
Andi (NSN - ID/Jakarta); Taryono, Yoyon (NSN - ID/Jakarta); Abdullah, Arif-Archi (NSN - MY/Kuala Lumpur);
Ruampakdee, Pinit (NSN - TH/Bangkok); Nguyen Xuan, Sinh (NSN - VN/Hanoi); Rahman, Maqsudur (EXT-
Other - BD/Dhaka); Zak, Sergey (NSN - AU/Bayswater); Allison, Nick (NSN - AU/Bayswater); Oranniwesna,
Nikul (NSN - AU/Bayswater); Parhusip, Mozes (NSN - ID/Jakarta); Camps, Richard (NSN - AU/Sydney); Gray,
Justin (NSN - AU/Sydney); Groden, David (NSN - AU/Sydney); Syed, Imraan (NSN - AU/Bayswater);
Kurniawan, Surya (NSN - TH/Bangkok); Prabsa Ngob, Sumrit (NSN - TH/Bangkok); Ubaidillah, Adhitya (NSN -
ID/Jakarta); Mustofa, Agus (NSN - ID/Surabaya); Ahdiat, Garhana (NSN - ID/Jakarta); Riyanto, Hadi 1. (EXT-
Other - ID/Jakarta); Wardhana, Lutfi (NSN - ID/Jakarta); Anindita, Pratita (NSN - ID/Jakarta); Sihotang, Rintho
(NSN - ID/Jakarta); Setiyawan, Ruri (NSN - ID/Jakarta); Wahyudi, Tisna (NSN - ID/Jakarta); Ivan, Ucok (NSN -
ID/Jakarta); Stiawan, Andy (NSN - ID/Jakarta); bayu.wibowo.ext@services.nsn.com;
Dewi.Handayani@nsn.com; ferry.tamausa.ext@services.nsn.com; haryo.sutejo.ext@services.nsn.com;
Gunarsa, Jafet (NSN - ID/Bandung); Dewi, Linda (NSN - ID/Jakarta); Amran, Prihamdhani (NSN - ID/Jakarta);
Nurdin, Rizal (NSN - ID/Jakarta); Sumardiono, Sumardiono (NSN - ID/Jakarta); Prastowo, Agung (NSN -
ID/Jakarta); Krisanto, Doni (NSN - ID/Jakarta); Fatoni, Fatoni (EXT-Other - ID/Jakarta); Ferdiansyah,
Ferdiansyah (NSN - ID/Jakarta); Asyari, Hasyim (NSN - ID/Jakarta); Hilman.asmarahadi.ext@services.nsn.com;
Kurniawan, Irwan (NSN - ID/Jakarta); Akbar, Johan (NSN - ID/Jakarta); Prihartono, Johanes (NSN - ID/Jakarta);
Sasongko, Mahindra (NSN - ID/Jakarta); Zulamri, Viceliselfianus (NSN - ID/Jakarta); Arifianto, Rangga (NSN -
ID/Jakarta); Januariadi, Wahyu (NSN - ID/Jakarta); Suryana, Suryana (NSN - ID/Jakarta); Wibowo, Gatot (NSN -
ID/Jakarta); Sukardjo, Djati (NSN - ID/Jakarta); Maulana, Amir (NSN - ID/Jakarta); Sulistyana, Teguh (NSN -
ID/Jakarta); Pambudi, Gunawan (NSN - ID/Jakarta); Kumala, Ariya (NSN - ID/Bandung); Hertanto, Mesakh

8. (NSN - ID/Semarang); Febriyandi, Fenta (NSN - ID/Jakarta); Marzaki, Imanudin (NSN - ID/Surabaya); Humala,
Andri (NSN - ID/Medan); Gedius, Vicens (NSN - ID/Jakarta); Budi, Setyo (NSN - ID/Surabaya); Nugroho, Cukup
(NSN - ID/Surabaya); Saputra, Ida Bagus (NSN - ID/Jakarta); Wijayadi, Jadmiko (NSN - ID/Jakarta); Cintani,
Rindu (NSN - ID/Bandung); sintong.parlindungan.ext@nsn.com; Ruddin, Pacto (NSN - ID/Jakarta);
isnal.nsn@gmail.com; rachmat.triongko.ext@services.nsn.com; Ranoeseminto, Athalia (NSN - ID/Jakarta);
Santoso, Eko Santoso (NSN - ID/Jakarta); Hidayat, Ahmad (NSN - ID/Jakarta); Thoyib, Anwar (NSN -
ID/Jakarta); Ranuhardi, Irdam (NSN - ID/Jakarta); Irfansyah, Irfansyah (NSN - ID/Jakarta); Jutedy, Jutedy (NSN
- AU/Sydney); Anastasia, Lisa (NSN - ID/Jakarta); Catumorli, Nalanda (NSN - ID/Jakarta); Rahayu, Betsy (NSN
- ID/Jakarta); Adhitama, Ardilles (NSN - ID/Jakarta); Bernhard, Yoe (NSN - ID/Jakarta); Imamulmutaqin, Erwin
(NSN - ID/Jakarta); Ariesman, Thendy (NSN - ID/Jakarta); Munandar, Arif (NSN - ID/Jakarta); Putra, Yulsa (NSN
- ID/Jakarta); Noegroho, Heddy (NSN - ID/Jakarta); Kaban, Roy (NSN - ID/Jakarta); Suryana, Iwan (NSN -
ID/Jakarta); Handoyo, Adytia (NSN - ID/Jakarta); Paramita, Pratnya (NSN - ID/Jakarta); Simanjuntak, Giat (EXT-
Other - ID/Jakarta); Pangaribuan, Partogi (EXT-Other - ID/Surabaya); Winahyu, Taufiq (EXT-Other - ID/Jakarta);
Erlangga, Kharisma (NSN - ID/Jakarta); Pardani, Pardani (NSN - ID/Jakarta); Siswantha, Hendrico (NSN -
ID/Jakarta); Simanjuntak, Dody (NSN - ID/Jakarta); Maradona, Kristyawan (NSN - ID/Jakarta); Situmorang,
Daulat (NSN - ID/Jakarta); Perdana, Rizki (NSN - ID/Jakarta); Marpaung, Wendy (NSN - ID/Jakarta); Afdhol,
Muhammad (NSN - ID/Jakarta); Bangun, Paulus (NSN - ID/Jakarta); Pandjaitan, James (NSN - ID/Jakarta);
marombun.sinaga.ext@services.nsn.com; arif.budiman.ext@services.nsn.com;
parawansa.makkaraka@gmail.com; Suyanto, Suyanto (NSN - ID/Jakarta); Kamal, Apep Kamal (EXT-Other -
ID/Jakarta); Purnama, Yuda (EXT-Other - ID/Jakarta); hendra.simanjuntak.ext@services.nsn.com; Mansur, Hary
Johari (EXT-Other - ID/Jakarta); ricky.indrawan.ext@services.nsn.com;
yoshihiro.fajaryanto.ext@services.nsn.com; Budiman, Arief (NSN - ID/Jakarta); Maulana, Dimas (NSN -
ID/Jakarta); Nandipinto, Taufik (NSN - ID/Jakarta); Wibawa, Triastana (NSN - ID/Jakarta); Utama, Yudy (NSN -
ID/Jakarta); Widjanarko, Bernard (NSN - ID/Jakarta); Sofian, Sofian (NSN - ID/Jakarta); Imanuel, Parlin (NSN -
ID/Jakarta); Nugraha, Yudhistira (NSN - ID/Jakarta); Anggiat, Hansen (NSN - ID/Jakarta); Rosliany, Lia (NSN -
ID/Jakarta); Anam, Akhmad (NSN - ID/Jakarta); Subani, Ikhyar (NSN - ID/Jakarta); Gunawan, Indra (NSN -
ID/Jakarta); Muliady, Eka (NSN - ID/Jakarta); Irawadi, Delano (EXT-Other - ID/Jakarta); Tamjid, Tamjid (EXT-
Other - ID/Jakarta); Pasolang, Reskyani (EXT-Other - ID/Jakarta); Sunarto, Sunarto (NSN - ID/Jakarta);
Sukarno, Ahmad (NSN - ID/Jakarta); Aguila, Arvi (NSN - PH/Makati City); Ahtiainen, Esa (NSN - PH/Makati
City); Awil, Ricardo (NSN - PH/Makati City); Azcarraga, Ariel (NSN - PH/Makati City); Barrera, Robbie (NSN -
PH/Makati City); Cabrera, Joven (NSN - PH/Makati City); Capucao, Bernard (NSN - PH/Makati City); Caringal,
Alvin (NSN - PH/Makati City); Carnaje, Felix (NSN - PH/Makati City); Concepcion, Carlo (NSN - PH/Makati City);
De Leon Jr, Roberto (NSN - PH/Makati City); Delos Santos, Ryan (NSN - PH/Makati City); Dumanglas, Adrian
(NSN - PH/Makati City); Evangelista, Lobella 1. (NSN - PH/Makati City); Fernandez, Ronnie (NSN - PH/Makati
City); Finez, Christopher (NSN - PH/Makati City); Geslani, Melchor (NSN - PH/Makati City); Gonzales, Dennis
(NSN - PH/Makati City); Guanzon, Jeffrey (NSN - PH/Makati City); Hernandez Jr, Manuel (NSN - PH/Makati
City); Mendoza, Dionne (NSN - PH/Makati City); Montano, Joel (NSN - PH/Makati City); Oredina, Isidro (NSN -
PH/Makati City); Paet, James (NSN - PH/Makati City); Panganiban, Dino (NSN - PH/Makati City); Pastor,
Reinhardt (NSN - PH/Makati City); Polintan, Abbeyland (NSN - PH/Makati City); Reginaldo, Josebelle 1. (NSN -
PH/Makati City); Rosero, Celso (NSN - PH/Makati City); Salvador, Aris (NSN - PH/Makati City); Sayo, Ramil
(NSN - PH/Makati City); Tagalag, Lean (NSN - PH/Makati City); Taino, Mark (NSN - PH/Makati City); Tobias,
Sherwin (NSN - PH/Makati City); Verceles, George (NSN - PH/Makati City); Victoria, Marcel (NSN - PH/Makati
City); Villalobos, Arnulfo (NSN - PH/Makati City); Villarama, Rowell (NSN - PH/Makati City); Yumul, Ed (NSN -
PH/Makati City); Gonzales, Roberto (NSN - PH/Makati City); Bhuiyan, Hadi (NSN - BD/Dhaka); Momin, Abdul
(NSN - BD/Dhaka); Farooqui, Abdullah (NSN - BD/Dhaka); Shaikat, Anupam (NSN - BD/Dhaka); Sarker, Ashish
(NSN - BD/Dhaka); Siddiq, Ashraf (NSN - BD/Dhaka); Pathan, Enamul (NSN - BD/Dhaka); Rahel, Feroz (NSN -

9. BD/Dhaka); Kabir, Humayun (NSN - BD/Dhaka); Alim, Ikramul (NSN - BD/Dhaka); Adel, M (NSN - BD/Dhaka);
Chowdhury, Main (NSN - BD/Dhaka); Khan, Masudur (NSN - BD/Dhaka); Rahman, Md M1. (NSN - BD/Dhaka);
Rahman, Md S. (NSN - BD/Dhaka); Sarwar, Md (NSN - BD/Dhaka); Siddiqui, Md Z. (NSN - BD/Dhaka);
Rahman, Mijanur (NSN - BD/Dhaka); Islam, Mohamed (NSN - BD/Dhaka); Ahsan, Mohammad (NSN -
BD/Dhaka); Hasan, Mohammed J. (NSN - BD/Dhaka); Anwar, Muhammad (NSN - BD/Dhaka); Karim, Niazul
(NSN - BD/Dhaka); Mohammad Helal Abu, Noor (NSN - BD/Dhaka); Nandi, Protap (NSN - BD/Dhaka); Ahmed,
Razib (NSN - BD/Dhaka); Wahid, Sabbir (NSN - BD/Dhaka); Islam, Saiful S. (NSN - BD/Dhaka); Ahmed,
Salauddin (NSN - BD/Dhaka); Ahmed, Samia (NSN - BD/Dhaka); Khan, Shafiul (NSN - BD/Dhaka); Islam,
Sofikul (NSN - BD/Dhaka); Hasan, Soyed (NSN - BD/Dhaka); Ahmed, Sultan (NSN - BD/Dhaka); Purification,
Sumon (NSN - BD/Dhaka); Islam, Tanvir (NSN - BD/Dhaka); Huq, Tarikul (NSN - BD/Dhaka); Khan, Md G.
(EXT-Other - BD); Ismail, Md (NSN - BD/Dhaka); Shahe Alam, Mohammad (NSN - BD/Dhaka); Ahsan,
Muhammad A. (NSN - BD/Dhaka); Islam, Saif (NSN - BD/Dhaka); Islam, Mahfuzul (NSN - BD/Dhaka);
addali@gmail.com; Abdul Halim, Ahmad (NSN - MY/Kuala Lumpur); Lee, Alice (NSN - MY/Kuala Lumpur); Alwi,
Anuar (EXT-Other - MY/Kuala Lumpur); Abdullah, Arif-Archi (NSN - MY/Kuala Lumpur); Zainal, Azhar (NSN -
MY/Kuala Lumpur); Ahmad, Azri (NSN - MY/Kuala Lumpur); Lau, Bei Yer (NSN - MY/Kuala Lumpur); Ser, Chai-
Soon (NSN - MY/Kuala Lumpur); Bunyachatpisuth, Chakrig (NSN - MY/Kuala Lumpur); Chia, Chee-How (NSN -
MY/Kuala Lumpur); Tay, Chee-Loon (NSN - MY/Kuala Lumpur); Awang Ahmad, Daud (NSN - MY/Kuala
Lumpur); Lee, Elson (NSN - MY/Kuala Lumpur); faizal.alis@gmail.com; Wong, Felix (NSN - MY/Kuala Lumpur);
Lachman Singh, Gurdev (NSN - MY/Kuala Lumpur); Idris, Haris (EXT-Other - MY/Kuala Lumpur); Khamis, Jalil
(EXT-Other - MY/Kuala Lumpur); Eng, Johnyee (NSN - MY/Kuala Lumpur); Abdul Latif, Malek (NSN - MY/Kuala
Lumpur); Abdul Rahim, Nornikman (NSN - MY/Kuala Lumpur); Jamil, Rabiatul Adawiyah (NSN - MY/Kuala
Lumpur); Ab Rahim, Rasyideen (NSN - MY/Kuala Lumpur); Sidik, Taswin 1. (NSN - MY/Kuala Lumpur);
Muthusamy, Thanabalan (NSN - MY/Kuala Lumpur); Selvaraj, Thevendraraj (NSN - MY/Kuala Lumpur);
Jasman, Zulkiflee (NSN - MY/Kuala Lumpur); Lee, Bernard (NSN - SG/Singapore); Chan, Chee Wai (NSN -
SG/Singapore); Phua, Cheng (NSN - SG/Singapore); Sorrasadsakun, Choakchai (NSN - SG/Singapore); Chew,
Edmund (NSN - SG/Singapore); Yap, Ee Tiam (NSN - SG/Singapore); Soo, Enghing (NSN - SG/Singapore); Oh,
George (NSN - SG/Singapore); Wibawa, Hadi (NSN - SG/Singapore); Tay, Henry (NSN - SG/Singapore); Yap,
Jimmy (NSN - SG/Singapore); Razon, Julius (NSN - SG/Singapore); Tan, Lawrence (NSN - SG/Singapore);
Casio, Marlon (NSN - SG/Singapore); Foong, Pek Ling (NSN - SG/Singapore); Pang, Saywee (NSN -
SG/Singapore); Lim, Siew (NSN - SG/Singapore); Yongkiatkan, Thepparit (NSN - SG/Singapore); Loo, Tiong
(NSN - SG/Singapore); Wong, Tristan (NSN - SG/Singapore); Wu, Boon (NSN - SG/Singapore); Tanubrata,
Fendy (NSN - SG/Singapore); Kashyap, Anil (NSN - SG/Singapore); Soegaard, Allan (NSN - TH/Bangkok);
Assavarujikul, Chaivit (NSN - TH/Bangkok); Wattanapokayakit, Chavakit (NSN - TH/Bangkok); Ratanapruk, Ek
(NSN - TH/Bangkok); Sukhumtammarat, Kriangsak (NSN - TH/Bangkok); Ithivech, Kumpee (NSN -
TH/Bangkok); Pesarillo, Lemuel (NSN - TH/Bangkok); Ruangsurat, Nanthawan (NSN - TH/Bangkok); Punthutim,
Nattapong (NSN - TH/Bangkok); Oranniwesna, Nikul (NSN - AU/Bayswater); Likitvarakul, Parinya (NSN -
TH/Bangkok); Surakeeratikorn, Ratchakrit (NSN - TH/Bangkok); Chulapakorn, Sarasin (NSN - TH/Bangkok);
Wongsawatsuriyha, Supakorn (NSN - TH/Bangkok); Srisomchai, Taut (NSN - TH/Bangkok); Tantipanyakul,
Teerachai (NSN - TH/Bangkok); Atiwoorapong, Thamrong (NSN - TH/Bangkok); Sriparagul, Theppichai (NSN -
TH/Bangkok); Nuntasukon, Wiphawadee (NSN - TH/Bangkok); Nguyen Van, Cong (NSN - VN/Hanoi); Kieu Le
Trieu, Duong (NSN - VN/Ho Chi Minh City); Ngo Dang Quy, Duong (NSN - VN/Hanoi); Le Minh, Hai (NSN -
VN/Ho Chi Minh City); Phan Hoang, Hai (NSN - VN/Ho Chi Minh City); Thuc, Hoang Ngoc (NSN - VN/Hanoi);
Nguyen Le, Hung (NSN - VN/Hanoi); Dang Bao, Huy (NSN - VN/Ho Chi Minh City); Nguyen Le Bao, Huy (NSN -
VN/Ho Chi Minh City); Vo Nguyen Cong, Khang (NSN - VN/Ho Chi Minh City); Nguyen Dinh Ngoc, Khoa (NSN -
VN/Hanoi); Thang, Lam Nhut (NSN - VN/Ho Chi Minh City); Trung, Le Phan (NSN - VN/Ho Chi Minh City);
Hoang Thanh, Nam (NSN - VN/Hanoi); Nguyen Thanh, Nam (NSN - VN/Ho Chi Minh City); Lam, Nguyen (NSN -

10. VN/Ho Chi Minh City); Nguyen Hung, Nguyen (NSN - VN/Hanoi); Nguyen Xuan, Nguyen (NSN - VN/Hanoi); Ky,
Nguyen Dinh (NSN - VN/Ho Chi Minh City); Anh, Nguyen Hoai (NSN - VN/Ho Chi Minh City); Truong, Nguyen
Phu (NSN - VN/Ho Chi Minh City); Tran Trong, Nhan (NSN - VN/Ho Chi Minh City); Karttunen, Sami (NSN -
VN/Ho Chi Minh City); Tran Phuoc, Tho (NSN - VN/Ho Chi Minh City); Nguyen Hoa, Thuan (NSN - VN/Ho Chi
Minh City); Hien, Tran Van (NSN - VN/Ho Chi Minh City); Le Anh, Tuan (NSN - VN/Ho Chi Minh City); Nguyen
Le Minh, Viet (NSN - VN/Ho Chi Minh City); Nguyen Quoc, Vinh (NSN - VN/Ho Chi Minh City); Quang, Vo Minh
(NSN - VN/Ho Chi Minh City); Tam, Vu Huy (NSN - VN/Ho Chi Minh City); Loc, Vu Manh (NSN - VN/Ho Chi
Minh City); Rommayaves, Yutthakorn (EXT-Glotel - VN/Ho Chi Minh City); Goswami, Jitesh (NSN - AU/Sydney);
Villas, Christian (NSN - AU/Sydney); Singh, Ratandeep (NSN - AU/Sydney); Trocel, Wilfredo (NSN -
AU/Sydney); Bowyer, Garry (NSN - AU/Sydney); Tai, Shih Hong (NSN - AU/Sydney); Patisso, Gabriele (NSN -
AU/Sydney); Lis, Brice (NSN - AU/Sydney); Lim, Willie (NSN - AU/Sydney); Mccallum, Mark (NSN -
AU/Melbourne); Lam, Tony (NSN - AU/Sydney); Mann, Stelly (NSN - AU/Sydney); Aggarwal, Anurag (NSN -
AU/Sydney); Garg, Tarun 1. (NSN - AU/Sydney); Iivonen, Kalle Pekka (NSN - AU/Sydney); Galange, Nishant
(NSN - AU/Sydney); Patacsil, Charissa (NSN - AU/Sydney); Liu, Guangwei (NSN - AU/Sydney); Lam, David
(NSN - AU/Bayswater); Nalzaro, Reiner (NSN - AU/Sydney); Lou, Phillip (NSN - AU/Sydney); Hoffmann, John
(NSN - AU/Sydney); Lavis, Stephen (NSN - AU/Sydney); Morkham, Campbell (NSN - AU/Bayswater); Cain,
Phillip (NSN - AU/Bayswater); Opitz, Robert (NSN - AU/Bayswater); Csatlos, Zsolt (NSN - AU/Bayswater);
Walder, Steven (NSN - AU/Bayswater); Gido, Boris (NSN - AU/Bayswater); Nugraha, Rian 1. (NSN -
AU/Bayswater); Shafeei, Nick (NSN - AU/Sydney); Chapple, Keith (NSN - AU/Bayswater); Luangrath, Channika
(NSN - AU/Bayswater); Agnello, Michael (NSN - AU/Bayswater); Obrien, Colin (NSN - AU/Bayswater); Wilson,
Brett (NSN - AU/Bayswater); Braun, Juergen (NSN - AU/Bayswater); Pallotta, Andrew (NSN - AU/Bayswater);
Illhardt, Klaus (NSN - AU/Bayswater); Pace, Graeme (NSN - AU/Bayswater); Dennis, Greg (NSN -
AU/Bayswater); Dean, Toby (NSN - AU/Bayswater); Jenner, Alex (NSN - NZ/Auckland); Ispanovits, Andras
(NSN - NZ/Auckland); Ficza, Armin (NSN - NZ/Auckland); Horvath, Bela (NSN - NZ/Auckland); Liu, Frank (NSN
- NZ/Auckland); Dorman, Shane (NSN - NZ/Auckland); Mc Rostie, Steve (NSN - NZ/Auckland); Chen, Youying
(NSN - NZ/Auckland); Morris, Trevor (NSN - NZ/Auckland)
Cc: Kurniawan, Yudi (NSN - ID/Jakarta); Fitriana, Hamdan (EXT-Other - ID/Jakarta)
Subject: FORWARD training: 3rd&4th E-Learning Modules ready for your completion (completion deadline 15.04.2011)
Importance: High
Hello,
Please be kindly informed that 3rd
& 4th
E-Learning Modules Working Cases and Dispatching Cases
are now ready for your completion (completion deadline 15.04.2011).
Module names:
• Forward e-Module: Working Cases
• Forward e-Module: Dispatching Cases
You may use below link to access the training:
• Learning Management System server http://bsolms.emea.nsn-net.net/
For any questions on training completion, please contact APAC VTT trainers:
• Yudi Kurniawan yudi.kurniawan@nsn.com
• Hamdan Fitriana hamdan.fitriana.ext@nsn.com

11. Remarks: if you haven’t completed the 1
st
& 2
nd
E-Learning Modules, please complete them
first immediately.
Thanks!
Ling Wang
APAC DT CoDe
Forward Training : E-Module list of Standard Case Handling
Title: Status
Completion
Deadline
1
s
t
E-Module: What is FORWARD? ready on March 05 30.03.2011
2
n
d
E-Module: Creating Cases ready on March 05 30.03.2011
3
r
d
E-Module: Working Cases ready on March 30 15.04.2011
4
t
h
E-Module: Dispatching ready on March 30 15.04.2011
5
th E-Module: Search for Solutions
6
th E-Module: Collaborate and Work with others
7
th E-Module: Customer Communication and Follow-up in Case Handling
8
th E-Module: RESOLVE Cases
9
th E-Module: Deliver to Close