Radiator Rebuild Project:
Improve Gateway Review
Radiator Quality Root Cause Ranking
                                                     Priority: how
                                                                     Influence:
                                        Occurrence:    much of
                                                                     how much
                                         how often   impact does
        Potential Root Cause                                       control do we   Rank
                                         does this  the root cause
                                                                   have over the
                                         happen?      have on our
                                                                    root cause?
                                                         goal?


  Seals leak because seals pinched           5             4            4.5        90.00

Cores leak because cores damaged in
                                             3             4             4         48.00
        shipment to customer
  Radiator is damaged in shipment
 because it does not ship directly to        3             3             5         45.00
            the customer
Radiator Cycle Time Root Cause Ranking
                                                       Priority: how Influence: how
                                          Occurrence:
                                                      much of impact much control
 Potential Root Cause that cycle time      how often
                                                       does the root   do we have     Rank
  is greater than customer demand          does this
                                                      cause have on over the root
                                           happen?
                                                         our goal?        cause?
 Facility/Layout because of position of
                                               5             4             5          100
        dip tank and paint booth
 Facility/Layout because of not enough
                                               4             4             3.5         56
    work stations/inefficient layout

 Parts procurement because of quantity
                                               3             4             4           48
  of Caterpillar parts stock at Walker

  Parts procurement of non-Cat parts
                                               5             3             3           45
   because vendors make to order

 Rebuilding process because it is hard
 to move radiators around the shop on          5             2             4           40
                cranes
Tool   Tool   Bolt bin




                                                                                                                                                                                                                                                              Red “supply” cabinet
                                      box    box                                                   “flammable” cabinet
                                                                                                                         James toolbox

                                                                                    Work bench




                                                                                                                                                                                                                                                                 Grey parts bins
               Large dip tank




                                                                                                 Before
                                                                                                                                         trash




                                                                                                                                                      Scap bin
                                                                                                                                                                                        Paint booth




                                                                                                                                                                                                                                                                           Red “supply” shelf
                     Small dip tank




                                                                                                                                                      Dumpster
                                                               “desk/workstation”
                                                                                                                                                                                                                                             James computer




                                                                    Yellow
                                                         Oil
                                                         dry




                                                                                                                                                   Blue
                                                                                                                                                 toolbox
Core shelves




                                                                                                                                                                                                      Computer desk
                                                                                                                                                                                                                      Brown wooden shelves
                                                                                                                                                                 Sandblasting machine
                                                                                                                                                                                                             file



Core shelves
Blue
                                                                                                                                                          toolbox   James toolbox
                                                                                                                                                                                    New parts bin to house all parts



                                                                            Small dip tank




                                                                                                                   Large dip tank




                   trash                                                                                                                                                                                               trash




                   Oil                                                                                                                                                                                                 Oil
                   dry                                                                                                                                                                                                 dry




                                                                                                                  After




                                                                                             “desk/workstation”
                                                                                                  Yellow
                   Tool           Tool   New parts bin to house all parts
                   box            box




                                                                                                                                    “flammable” cabinet
                                                                                                                                                                    Paint booth




James work bench           Dumpster
                                                Scap bin
RADIATOR REBUILDING PROCESS
Department




                                                      Box parts,
                                                        marks
  Parts




                                                      with WO#,
                                                          and
                                                      delivers to
                                                       radiator
                                                         shop


                                                                        Cleans
  Wash Tech




                                                                     radiator and
                                                                    puts in staging
                                                                      area. Puts
                                                                     WO# on time
                                                                     card and re-
                                                                     applies WO#
                                                                     to radiator if
                                                                      necessary.
  Coordinator




                                                                                                                  Communicate
                   Take                  Open work                                                                with customer                                                                            Close work
                   order                 order and                                                                about repairs                                                                            order and
                             Schedule
                    for                   order all                                                               and add parts.                                                                            follow up
                              pick up
                  radiator              consumable                                                                Get PO# if we                                                                                with
                  service                  parts                                                                   don’t have it                                                                            customer
                                                                                                                       yet.
  Radiator Tech




                                                                                                                                     Inputs
                                                                                                                                    order for
                                                                                                 Disassemble                                                                       Complete
                                                                                        Leak                                       add parts                 Pressure
                                                      Receive                                    radiator and                                   Reassemble               Paint     electronic     Ship
                                                                                        test                                        on shop                    test
                                                      radiator                                     complete                                       radiator              radiator    service     radiator
                                                                                      radiator                                     computer                  radiator
                                                                                                 add-parts list                                                                      report
                                                                                                                                   then pulls
                                                                                                                                      parts
Questions?

Radiator Improve Gateway Review For Linkedin

  • 1.
  • 2.
    Radiator Quality RootCause Ranking Priority: how Influence: Occurrence: much of how much how often impact does Potential Root Cause control do we Rank does this the root cause have over the happen? have on our root cause? goal? Seals leak because seals pinched 5 4 4.5 90.00 Cores leak because cores damaged in 3 4 4 48.00 shipment to customer Radiator is damaged in shipment because it does not ship directly to 3 3 5 45.00 the customer
  • 5.
    Radiator Cycle TimeRoot Cause Ranking Priority: how Influence: how Occurrence: much of impact much control Potential Root Cause that cycle time how often does the root do we have Rank is greater than customer demand does this cause have on over the root happen? our goal? cause? Facility/Layout because of position of 5 4 5 100 dip tank and paint booth Facility/Layout because of not enough 4 4 3.5 56 work stations/inefficient layout Parts procurement because of quantity 3 4 4 48 of Caterpillar parts stock at Walker Parts procurement of non-Cat parts 5 3 3 45 because vendors make to order Rebuilding process because it is hard to move radiators around the shop on 5 2 4 40 cranes
  • 6.
    Tool Tool Bolt bin Red “supply” cabinet box box “flammable” cabinet James toolbox Work bench Grey parts bins Large dip tank Before trash Scap bin Paint booth Red “supply” shelf Small dip tank Dumpster “desk/workstation” James computer Yellow Oil dry Blue toolbox Core shelves Computer desk Brown wooden shelves Sandblasting machine file Core shelves
  • 7.
    Blue toolbox James toolbox New parts bin to house all parts Small dip tank Large dip tank trash trash Oil Oil dry dry After “desk/workstation” Yellow Tool Tool New parts bin to house all parts box box “flammable” cabinet Paint booth James work bench Dumpster Scap bin
  • 19.
    RADIATOR REBUILDING PROCESS Department Box parts, marks Parts with WO#, and delivers to radiator shop Cleans Wash Tech radiator and puts in staging area. Puts WO# on time card and re- applies WO# to radiator if necessary. Coordinator Communicate Take Open work with customer Close work order order and about repairs order and Schedule for order all and add parts. follow up pick up radiator consumable Get PO# if we with service parts don’t have it customer yet. Radiator Tech Inputs order for Disassemble Complete Leak add parts Pressure Receive radiator and Reassemble Paint electronic Ship test on shop test radiator complete radiator radiator service radiator radiator computer radiator add-parts list report then pulls parts
  • 21.