1. Radhika Gupta
F-602, Palm breeze society, Email: 24radhikagupta@gmail.com
Pimple Saudagar, Pune Contact: +91-9075005344
Objective:
To pursue a successful technical career by working in an organization that provides opportunities to
grow & to acquire a position that affords me the opportunity to bring my technical expertise, problem
solving skills and willingness to learn new things to make an organization successful. To obtain a
challenging position in an organization where I can contribute my education and skills and be a part of
a team where I can learn, deliver and grow within the organization.
Work Experience:
Organization : MPHASIS
Designation : Customer Support Executive
Domestic : Voice Outbound Process
Duration : June-2014 till Oct-2015
Roles & Responsibility:
• Working with customers/employees to identify computer problems
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
•Investigate specialist and complex IT support issues.
•Communicating with third party technical specialists.
• Provides answers7 to clients by identifying problems; researching answers; guiding client through
corrective steps
•Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Educational Qualification:
Degree/Certification University/Board School/Collage Year Percentage
B.Tech
Computer Science &
Engineering
GBTU Krishna Girls
Engineering College,
Kanpur
2013 65%
12th
U.P. Board Bal Bharti Inter
College, Orai
2009 62%
10th
U.P. Board B k D Aldrich Public
School, Orai
2006 68%

2. Technical Skills:
1) Programming Languages : C, C++ & core Java, Servlets, JSP
2) Operating System : Window 2007/XP, LINUX.
3) Database : Oracle, sql, pl-sql.
4) Web Technologies : HTML, JavaScript
Projects:
Project Name Team Members Duration Technology
Inventory Control
Management
5 4 months Java
Smart Card for College
Management
3 7 months .net
Training:
• 4 weeks training in Seed Info Tech (JAVA).
• 12 weeks training in Matrix Zero One Systems (JAVA, Oracle).
Personal Skills:
• Self-motivated Initiative and Optimistic with high level of energy.
• Tolerant and flexible to different situations.
• Have an ability to perform tasks in an efficient manner.
Achievements:
Participation in IIM Bangalore and achieved the Bronze level in United Minds 2011
Extra-Curricular activities:
• Participated in other college programs (technical and non-technical).
• Participated in college fest, and events (technical as well as non-technical) and be a coordinator.
Declaration:
I hereby declared that all the above information furnished by me is correct and true to the best of
my knowledge and belief.
Radhika Gupta
20/04/2016