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The document discusses process automation by repeating the phrase "Process Automation" multiple times without providing any additional context or details about what process automation entails. The high-level topic appears to be process automation, but no meaningful information is given beyond stating the topic.
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Cyber Security
Attack 1: OilRig infected software used by the visually impaired with malware to spy on targets in the Middle East, Europe, and US. This damaged the software company's sales and reputation.
Attack 2: OilRig created fake Oxford University websites to distribute their malware. People who registered or downloaded files from the sites unknowingly infected their devices. This hurt Oxford's credibility.
Attack 3: OilRig sent a phishing email with malware to the Saudi financial group Samba through the compromised network of Saudi contractor Al-Elm. Opening the email attachment installed OilRig's surveillance software.
Cyber Security for Everyone Course - Final Project Presentation
OilRig is an advanced persistent threat (APT) group based in Iran that conducts cyber espionage operations. It has carried out several attacks targeting the oil and gas industry as well as other sectors. The attacks involved compromising legitimate software and websites to distribute malware. The motivations for OilRig's operations are believed to be related to sanctions against Iran and its pursuit of stolen intellectual property and sensitive information from other countries. Policymakers need to consider responses that address both the private impacts on businesses, as well as the broader public and geopolitical concerns given OilRig's targeting of both private and public sector organizations internationally.
CPQ Básico
1) O documento fornece instruções passo-a-passo para criar uma cota no CPQ, incluindo como criar uma conta, contato e oportunidade, adicionar produtos à cota e atualizar quantidades.
2) Também explica como criar pacotes de produtos contendo itens relacionados e definir características, opções e restrições para os pacotes.
3) Fornece detalhes sobre como criar novos produtos e preços padrão e vincular produtos em pacotes.
Cpq basics bycesaribeiro
This document provides instructions for installing and configuring Salesforce CPQ. It outlines pre-installation steps like enabling email deliverability, Chatter, Orders and CRM content. It then details how to install the CPQ package, authorize the calculation service, execute post-install scripts and change page layout assignments. The goal is to leverage the out-of-box CPQ fields and configurations by properly setting up profiles and permissions.
Apexbasic
The Salesforce Automation Landscape
The Salesforce Automation Landscape
Declarative Tolls points and clicks admins
Coding tools Salesforce Gods
For Developers it is very important understand
the tools available and know when they should be applied.
Declarative tool set – Workflowrules, same object updates
Email notifications, limited applications.
Process Builder – Related object updates
Create a records, no unrelated objects
Bulk issues everywhere
Visual flow unrelated object updates variables and loops.
Same learning curve as code, but without the benefits.
Process automationppt
A high-level overview of the key features and benefits of Workflow and Approval process automation in Enterprise Edition. Your sales force operates more efficiently with standardized internal procedures and automated business processes. Many of the tasks you normally assign, the emails you regularly send, and other record updates are part of an organization's standard processes. Instead of doing this work manually, you can configure workflow and approvals to do it automatically.
Begin by designing workflow rules and approval processes, and associating them with actions such as email alerts, tasks, field updates, or outbound messages.
Transcript mva.cesar
This document lists a series of courses completed by Cesar Murilo Ribeiro on topics including getting started with SharePoint add-ins, mobile app development with Office 365 APIs, advanced Windows 10 development with Office 365 APIs, and advanced web development using Angular with Office 365 APIs. It also includes courses on advanced SharePoint add-in development, advanced Office add-in development with Excel, Word, and PowerPoint, and advanced Office add-in development with Outlook.
Aws migration-whitepaper-en
Migrating
your
existing applications and IT assets to the Amazon Web Services
(AWS)
Cloud
presents
an opportunity to transform the way your organization
does
business.
It can help
you
lower costs, become more agile, develop new
skills
more quickly
, and deliver reliable, globally available services to your
customers.
Our goal is to help you to
implement
your cloud strategy
successfully.
Recommended
Cyber Security
Attack 1: OilRig infected software used by the visually impaired with malware to spy on targets in the Middle East, Europe, and US. This damaged the software company's sales and reputation.
Attack 2: OilRig created fake Oxford University websites to distribute their malware. People who registered or downloaded files from the sites unknowingly infected their devices. This hurt Oxford's credibility.
Attack 3: OilRig sent a phishing email with malware to the Saudi financial group Samba through the compromised network of Saudi contractor Al-Elm. Opening the email attachment installed OilRig's surveillance software.
Cyber Security for Everyone Course - Final Project Presentation
OilRig is an advanced persistent threat (APT) group based in Iran that conducts cyber espionage operations. It has carried out several attacks targeting the oil and gas industry as well as other sectors. The attacks involved compromising legitimate software and websites to distribute malware. The motivations for OilRig's operations are believed to be related to sanctions against Iran and its pursuit of stolen intellectual property and sensitive information from other countries. Policymakers need to consider responses that address both the private impacts on businesses, as well as the broader public and geopolitical concerns given OilRig's targeting of both private and public sector organizations internationally.
CPQ Básico
1) O documento fornece instruções passo-a-passo para criar uma cota no CPQ, incluindo como criar uma conta, contato e oportunidade, adicionar produtos à cota e atualizar quantidades.
2) Também explica como criar pacotes de produtos contendo itens relacionados e definir características, opções e restrições para os pacotes.
3) Fornece detalhes sobre como criar novos produtos e preços padrão e vincular produtos em pacotes.
Cpq basics bycesaribeiro
This document provides instructions for installing and configuring Salesforce CPQ. It outlines pre-installation steps like enabling email deliverability, Chatter, Orders and CRM content. It then details how to install the CPQ package, authorize the calculation service, execute post-install scripts and change page layout assignments. The goal is to leverage the out-of-box CPQ fields and configurations by properly setting up profiles and permissions.
Apexbasic
The Salesforce Automation Landscape
The Salesforce Automation Landscape
Declarative Tolls points and clicks admins
Coding tools Salesforce Gods
For Developers it is very important understand
the tools available and know when they should be applied.
Declarative tool set – Workflowrules, same object updates
Email notifications, limited applications.
Process Builder – Related object updates
Create a records, no unrelated objects
Bulk issues everywhere
Visual flow unrelated object updates variables and loops.
Same learning curve as code, but without the benefits.
Process automationppt
A high-level overview of the key features and benefits of Workflow and Approval process automation in Enterprise Edition. Your sales force operates more efficiently with standardized internal procedures and automated business processes. Many of the tasks you normally assign, the emails you regularly send, and other record updates are part of an organization's standard processes. Instead of doing this work manually, you can configure workflow and approvals to do it automatically.
Begin by designing workflow rules and approval processes, and associating them with actions such as email alerts, tasks, field updates, or outbound messages.
Transcript mva.cesar
This document lists a series of courses completed by Cesar Murilo Ribeiro on topics including getting started with SharePoint add-ins, mobile app development with Office 365 APIs, advanced Windows 10 development with Office 365 APIs, and advanced web development using Angular with Office 365 APIs. It also includes courses on advanced SharePoint add-in development, advanced Office add-in development with Excel, Word, and PowerPoint, and advanced Office add-in development with Outlook.
Aws migration-whitepaper-en
Migrating
your
existing applications and IT assets to the Amazon Web Services
(AWS)
Cloud
presents
an opportunity to transform the way your organization
does
business.
It can help
you
lower costs, become more agile, develop new
skills
more quickly
, and deliver reliable, globally available services to your
customers.
Our goal is to help you to
implement
your cloud strategy
successfully.
Delivery readness for pick season and higth volume
This document provides guidance on preparing for and managing email deliverability during peak seasons and high-volume sending periods. It covers best practices around data hygiene and list acquisition, content and branding, volume and frequency, segmentation and targeting, monitoring and reporting, and includes a deliverability readiness checklist. The key recommendations are to begin planning well in advance, focus on clean subscriber data and permission, avoid sudden volume spikes, scale up IPs and volume gradually, and leverage segmentation and monitoring tools to optimize performance.
Why digital-will-become-the-primary-channel-for-b2 b-engagement
The document discusses how digital commerce is becoming the primary channel for B2B engagement. Some key points:
- B2B customers and decision-makers now prefer digital channels and self-service options for repeat purchases. This positions digital as the primary engagement channel.
- B2B organizations that invested early in digital see benefits like increased customer retention, acquisition, and expected business growth attributed to digital commerce programs.
- Features like tailored products, order automation, and self-service are valuable for both B2B businesses and customers in the digital channel.
Transcript Micrsosft Java Azure
This document lists a series of courses completed by Cesar Murilo Ribeiro on topics including getting started with SharePoint add-ins, mobile app development with Office 365 APIs, advanced Windows 10 development with Office 365 APIs, and advanced web development using Angular with Office 365 APIs. It also includes courses on advanced SharePoint add-in development, advanced Office add-in development with Excel, Word, and PowerPoint, and advanced Office add-in development with Outlook.
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1) The document outlines the Hyperledger design philosophy of modularity and interoperability for permissioned blockchain networks. It describes the core components defined by the Architecture Working Group including the consensus layer.
2) The consensus layer is responsible for agreeing on the order and validity of transactions to include in a block. Various consensus algorithms are compared including lottery-based and voting-based methods.
3) The document explores how consensus interacts with other layers like the smart contract layer to validate transactions and reach agreement on the state. Transactions are ordered into blocks by a service before being validated according to endorsement and consensus policies.
Master lob-e-book
The document discusses how Cloud Services can help different departments within a company achieve their goals by using Salesforce. It focuses on how Cloud Services supports IT departments. Some key ways it helps IT include: boosting productivity and lowering costs through Success Plans, training resources, and 24/7 support; achieving operational excellence through comprehensive support and monitoring from experts; and clearing a path for innovation and transformation by collaborating with experts on strategies and best practices.
Apexand visualforcearchitecture
This document provides resources for learning Apex and Visualforce development on the Salesforce platform. It covers objectives related to design and functionality, performance and scalability, and maintainability and reuse. For each objective, core and recommended learning materials are identified at beginner, intermediate, and advanced skill levels. The resources include documentation, guides, webinars and videos to help developers of all experience levels learn Apex and Visualforce.
Trailblazers guide-to-apps
General Motors' OnStar division leveraged the Salesforce platform to build an app called AtYourService that allows drivers to access location-based deals and services from nearby retailers and merchants directly from their vehicle. By analyzing usage data, OnStar recognized an opportunity to offer additional value to customers beyond emergency assistance. The Salesforce platform provided the scalability needed to build a personalized, connected experience that engages customers every day and keeps them returning to OnStar.
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This document provides guidelines for writing content for Salesforce using the appropriate voice and tone. It discusses how voice reflects personality while tone reflects mood or feeling. The guidelines recommend writing in an honest, clear, fun, and inspiring voice. Tone should be adjusted based on the audience, such as being encouraging for admins but direct for developers. The document provides tips for writing concisely, conversationally, directly, and positively. It also discusses using humor judiciously and avoiding cultural references. Examples are given to illustrate how to apply different tones for various audiences and scenarios.
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This document provides an overview of Salesforce Success Cloud and how it helps customers achieve success. It discusses different levels of engagement available including always-on resources for self-service ("Do It Myself") and various adoption services offering guidance from Salesforce experts ("Show Me How" and "Do It With Me"). Case studies are provided as examples.
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Who is the Salesforce Certified Platform
Developer I?
The candidate looking to obtain the Salesforce Certified Platform Developer I Certification
can assess the architecture environment and requirements and designs solutions on the
Force.com platform that meet sharing and visibility requirements. The candidate has
experience communicating solutions and design trade-offs to business stakeholders. The
Salesforce Platform Developer I Certification leverages the knowledge and content from
the Apex and Visualforce Architecture eBook.
The experience and skills that the candidate should possess are outlined below:
Has 5+ years of delivery experience.
Provides experienced guidance on the appropriate choice of platform technology.
Understands architecture options, design trade-offs, and has the ability to
communicate design choices.
Aware of globalization (multi-language, multi-currency) application design
considerations on a project.
Able to identify development-related risks, considerations, and limits for the
platform.
Experience with different types of development patterns/principles.
Aware of platform-specific design patterns and key limits.
Has held a technical architect role on multiple complex deployments or has gained
equivalent knowledge through participation and exposure to these types of projects
[either with single or multiple projects].
Familiarity with code development on the Force.com platform.
Understands object-oriented design patterns.
Experience with project and development lifecycle methodologies.
Understands strategies to build an optimized and performant solution.
Your completecrm handbook-8
Pipeline
Finding time to bring in a steady flow of new customers can be quite the challenge for a small
business sales team. This is often caused by issues such as:
•
Inability to route leads to the appropriate sales rep
•
Lack of information on potential clients
•
Inadequate knowledge about a prospect before calling
•
Poor visibility and forecasting of future pipeline.
A CRM app allows sales reps to store the data on prospects so the information’s ready at each
interaction. Plus, it quickly provides metrics related to visibility and forecasting.
Trailblazers guide-to-apps
How trailblazers are reinventing
customer relationships from
point A to everywhere
No matter how much design changes, the basic elements of modern transportation have
remained the same for a century. But that’s all changing, fast. In a global marketplace, consumers
have more choices than ever before and the differences between models and manufacturers
is narrowing.
The real innovation in the industry is coming from the technology that’s transforming everything
from the shopping experience to what happens if you experience a breakdown. Global leaders
like Toyota are leveraging technology to engage their customers at every point along their journey.
At the same time, venerable brands like Triumph motorcycles are using apps to reinvent the rider
experience. Even the railroad train is streamlining service with apps that keep passengers moving
faster than ever. Read on to find out how far transportation has come in the Age of the Customer.
Hyperledger arch wg_paper_1_consensus
Introduction
Business blockchain requirements vary. Some uses require rapid network consensus
systems and short block confirmation times before being added to the chain. For others,
a slower processing time may be acceptable in exchange for lower levels of required
trust. Scalability, confidentiality, compliance, workflow complexity, and even security
requirements differ drastically across industries and uses. Each of these requirements, and
many others, represent a potentially unique optimization point for the technology.
For these reasons, Hyperledger incubates and promotes a range of business blockchain
technologies including distributed ledgers, smart contract engines, client libraries, graphical
interfaces, utility libraries, and sample applications. Hyperledger’s umbrella strategy
encourages the re-use of common building blocks via a modular architectural framework.
This enables rapid innovation of distributed ledger technology (DLT), common functional
modules, and the interfaces between them. The benefits of this modular approach include
extensibility, flexibility, and the ability for any component to be modified independently
without affecting the rest of the system.
App cloud-mobile-solutions-guide
CUSTOM MOBILE APPS WITH HEROKU: CUSTOM, MULTI-LANGUAGE, ELASTIC
In many cases, mobile app developers need to provide a highly effective user experience and seamless extension of the enterprise’s brand for very
large audiences. Also, as more development teams adopt the microservices approach to app development, they need additional flexibility in backend
tooling and the ability to independently deploy apps across a heterogenous set of back-end services.
In the Mobile SDK and Heroku approach, developers can write either hybrid or native apps to meet their customers’ requirements and use App
Cloud’s Heroku service as a scalable “elastic” compute capability that can easily scale to meet any demand. To construct their end-to-end apps,
developers use a combination of APIs and their server-side language of choice to build responsive mobile apps coupled with Heroku computer power
and flexible data stores.
Idc roi-of-building-apps-on-salesforce
Situation Overview
Introduction
Systems of record are important for conducting day-to-day business with customers.
Competitive differentiation increasingly requires organizations to drive decision making based
on analyzing streams of data to target new interactions through mobile channels. Enterprises
are empowering their business analysts as “citizen developers” to develop applications in new
low/no-code environments to accelerate digital transformation and overcome the hurdle of a
shortage in developer resources.
To enable digital transformation of its customers, Salesforce provides a portfolio of services
to support and accelerate application development. Some services are meant for users with
minimal technology experience (often in line of business) with a low/no-code approach, while
others target professional developers offering complete control of application functionality
and the choice of multiple languages. Data analytics can be used to understand customer
interactions and trigger both desktop and mobile applications. Salesforce fully abstracts
infrastructure, removing the traditional time lags and complexity of delivering these types of
solutions
Trailblazers guide-to-apps
The document discusses how several automotive and transportation companies are using Salesforce apps and platforms to transform their customer relationships. General Motors' OnStar division uses Salesforce to power its AtYourService app, which offers customers personalized deals and services based on their location. SNCF Gares & Connexions, the French national railroad, built apps on Salesforce to improve its lost and found system and enable passenger ticketing. Toyota Motor Europe relies on Salesforce to operate its customer-facing apps across 48 multilingual websites serving different European markets.
Closing the-customer-experience-gap
- The document discusses closing the gap between customer expectations and companies' abilities to deliver excellent customer experiences.
- While most companies recognize the importance of customer experience, few have the necessary systems and capabilities to truly understand customers and act on insights.
- Customer experience leaders are more likely to have a customer-centric culture, single view of customer data, and empower employees to innovate for customers. However, most companies still struggle with data integration and silos preventing use of customer insights.
- IT can help break down silos and integrate customer data, but truly transforming customer experience requires executive support, clear strategy, and cultural change to make experience a priority.
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Why digital-will-become-the-primary-channel-for-b2 b-engagement
The document discusses how digital commerce is becoming the primary channel for B2B engagement. Some key points:
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- B2B organizations that invested early in digital see benefits like increased customer retention, acquisition, and expected business growth attributed to digital commerce programs.
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Transcript Micrsosft Java Azure
This document lists a series of courses completed by Cesar Murilo Ribeiro on topics including getting started with SharePoint add-ins, mobile app development with Office 365 APIs, advanced Windows 10 development with Office 365 APIs, and advanced web development using Angular with Office 365 APIs. It also includes courses on advanced SharePoint add-in development, advanced Office add-in development with Excel, Word, and PowerPoint, and advanced Office add-in development with Outlook.
Buisiness UK Trading Marketing Finance
UK Export Finance (UKEF) provides financing support to help overseas buyers purchase goods and services from UK companies, including direct loans, guarantees on bank loans, and supplier credit facilities, with financing terms of up to 10 years. UKEF has supported over $20 billion in export contracts across over 50 countries in sectors like healthcare, engineering, and infrastructure. The document outlines the various financing support options available from UKEF and provides examples of projects it has supported.
Hyperledger arch wg_paper_1_consensus
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2) The consensus layer is responsible for agreeing on the order and validity of transactions to include in a block. Various consensus algorithms are compared including lottery-based and voting-based methods.
3) The document explores how consensus interacts with other layers like the smart contract layer to validate transactions and reach agreement on the state. Transactions are ordered into blocks by a service before being validated according to endorsement and consensus policies.
Master lob-e-book
The document discusses how Cloud Services can help different departments within a company achieve their goals by using Salesforce. It focuses on how Cloud Services supports IT departments. Some key ways it helps IT include: boosting productivity and lowering costs through Success Plans, training resources, and 24/7 support; achieving operational excellence through comprehensive support and monitoring from experts; and clearing a path for innovation and transformation by collaborating with experts on strategies and best practices.
Apexand visualforcearchitecture
This document provides resources for learning Apex and Visualforce development on the Salesforce platform. It covers objectives related to design and functionality, performance and scalability, and maintainability and reuse. For each objective, core and recommended learning materials are identified at beginner, intermediate, and advanced skill levels. The resources include documentation, guides, webinars and videos to help developers of all experience levels learn Apex and Visualforce.
Trailblazers guide-to-apps
General Motors' OnStar division leveraged the Salesforce platform to build an app called AtYourService that allows drivers to access location-based deals and services from nearby retailers and merchants directly from their vehicle. By analyzing usage data, OnStar recognized an opportunity to offer additional value to customers beyond emergency assistance. The Salesforce platform provided the scalability needed to build a personalized, connected experience that engages customers every day and keeps them returning to OnStar.
Berkeley program on_data_science___analytics_1
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Rep consumer experience_in_the_retail_renaissance_en_28_mar18_final_dm_
This document discusses how leading brands are building consumer experiences in the current retail renaissance. It finds that while many brands say they aim to put customers at the center, their efforts often fall short due to disconnected experiences. The report surveys over 500 retail and consumer goods leaders to understand how they harness consumer data and technology to engage customers. It reveals that brands overly focus on products over experiences and need to better understand customer needs.
Salesforce voice-and-tone
This document provides guidelines for writing content for Salesforce using the appropriate voice and tone. It discusses how voice reflects personality while tone reflects mood or feeling. The guidelines recommend writing in an honest, clear, fun, and inspiring voice. Tone should be adjusted based on the audience, such as being encouraging for admins but direct for developers. The document provides tips for writing concisely, conversationally, directly, and positively. It also discusses using humor judiciously and avoiding cultural references. Examples are given to illustrate how to apply different tones for various audiences and scenarios.
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Rg apexand visualforcearchitecture
Who is the Salesforce Certified Platform
Developer I?
The candidate looking to obtain the Salesforce Certified Platform Developer I Certification
can assess the architecture environment and requirements and designs solutions on the
Force.com platform that meet sharing and visibility requirements. The candidate has
experience communicating solutions and design trade-offs to business stakeholders. The
Salesforce Platform Developer I Certification leverages the knowledge and content from
the Apex and Visualforce Architecture eBook.
The experience and skills that the candidate should possess are outlined below:
Has 5+ years of delivery experience.
Provides experienced guidance on the appropriate choice of platform technology.
Understands architecture options, design trade-offs, and has the ability to
communicate design choices.
Aware of globalization (multi-language, multi-currency) application design
considerations on a project.
Able to identify development-related risks, considerations, and limits for the
platform.
Experience with different types of development patterns/principles.
Aware of platform-specific design patterns and key limits.
Has held a technical architect role on multiple complex deployments or has gained
equivalent knowledge through participation and exposure to these types of projects
[either with single or multiple projects].
Familiarity with code development on the Force.com platform.
Understands object-oriented design patterns.
Experience with project and development lifecycle methodologies.
Understands strategies to build an optimized and performant solution.
Your completecrm handbook-8
Pipeline
Finding time to bring in a steady flow of new customers can be quite the challenge for a small
business sales team. This is often caused by issues such as:
•
Inability to route leads to the appropriate sales rep
•
Lack of information on potential clients
•
Inadequate knowledge about a prospect before calling
•
Poor visibility and forecasting of future pipeline.
A CRM app allows sales reps to store the data on prospects so the information’s ready at each
interaction. Plus, it quickly provides metrics related to visibility and forecasting.
Trailblazers guide-to-apps
How trailblazers are reinventing
customer relationships from
point A to everywhere
No matter how much design changes, the basic elements of modern transportation have
remained the same for a century. But that’s all changing, fast. In a global marketplace, consumers
have more choices than ever before and the differences between models and manufacturers
is narrowing.
The real innovation in the industry is coming from the technology that’s transforming everything
from the shopping experience to what happens if you experience a breakdown. Global leaders
like Toyota are leveraging technology to engage their customers at every point along their journey.
At the same time, venerable brands like Triumph motorcycles are using apps to reinvent the rider
experience. Even the railroad train is streamlining service with apps that keep passengers moving
faster than ever. Read on to find out how far transportation has come in the Age of the Customer.
Hyperledger arch wg_paper_1_consensus
Introduction
Business blockchain requirements vary. Some uses require rapid network consensus
systems and short block confirmation times before being added to the chain. For others,
a slower processing time may be acceptable in exchange for lower levels of required
trust. Scalability, confidentiality, compliance, workflow complexity, and even security
requirements differ drastically across industries and uses. Each of these requirements, and
many others, represent a potentially unique optimization point for the technology.
For these reasons, Hyperledger incubates and promotes a range of business blockchain
technologies including distributed ledgers, smart contract engines, client libraries, graphical
interfaces, utility libraries, and sample applications. Hyperledger’s umbrella strategy
encourages the re-use of common building blocks via a modular architectural framework.
This enables rapid innovation of distributed ledger technology (DLT), common functional
modules, and the interfaces between them. The benefits of this modular approach include
extensibility, flexibility, and the ability for any component to be modified independently
without affecting the rest of the system.
App cloud-mobile-solutions-guide
CUSTOM MOBILE APPS WITH HEROKU: CUSTOM, MULTI-LANGUAGE, ELASTIC
In many cases, mobile app developers need to provide a highly effective user experience and seamless extension of the enterprise’s brand for very
large audiences. Also, as more development teams adopt the microservices approach to app development, they need additional flexibility in backend
tooling and the ability to independently deploy apps across a heterogenous set of back-end services.
In the Mobile SDK and Heroku approach, developers can write either hybrid or native apps to meet their customers’ requirements and use App
Cloud’s Heroku service as a scalable “elastic” compute capability that can easily scale to meet any demand. To construct their end-to-end apps,
developers use a combination of APIs and their server-side language of choice to build responsive mobile apps coupled with Heroku computer power
and flexible data stores.
Idc roi-of-building-apps-on-salesforce
Situation Overview
Introduction
Systems of record are important for conducting day-to-day business with customers.
Competitive differentiation increasingly requires organizations to drive decision making based
on analyzing streams of data to target new interactions through mobile channels. Enterprises
are empowering their business analysts as “citizen developers” to develop applications in new
low/no-code environments to accelerate digital transformation and overcome the hurdle of a
shortage in developer resources.
To enable digital transformation of its customers, Salesforce provides a portfolio of services
to support and accelerate application development. Some services are meant for users with
minimal technology experience (often in line of business) with a low/no-code approach, while
others target professional developers offering complete control of application functionality
and the choice of multiple languages. Data analytics can be used to understand customer
interactions and trigger both desktop and mobile applications. Salesforce fully abstracts
infrastructure, removing the traditional time lags and complexity of delivering these types of
solutions
Trailblazers guide-to-apps
The document discusses how several automotive and transportation companies are using Salesforce apps and platforms to transform their customer relationships. General Motors' OnStar division uses Salesforce to power its AtYourService app, which offers customers personalized deals and services based on their location. SNCF Gares & Connexions, the French national railroad, built apps on Salesforce to improve its lost and found system and enable passenger ticketing. Toyota Motor Europe relies on Salesforce to operate its customer-facing apps across 48 multilingual websites serving different European markets.
Closing the-customer-experience-gap
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