Sir Robert Naylor's keynote presentation

1. Quality
Sir Robert Naylor
Chief Executive UCLH

2.  5 central London hospitals
 Biomedical Research Centre
 Academic Health Science Centre
 7500 staff
 £1bn turnover
 Excellent core services and
specialist ‘world class’ services:
 Cancer
 Neurosciences
 Women’s health
UCLH context

3. UCLH – Vision, values and objectives

4. Our Vision
“A commitment to:
 top quality patient care
 excellent education
 world class research

5. Our values
 Developed by staff & patients
 98% of staff aware of values
 72% say values influence
their behaviour
 3500 staff appointed using
values-based recruitment

6. UCLH - Top 10 Objectives
Patient quality
Differentiating
Fundamentals
Financial
Health
Develop
Staff
Potential
Access &
Waiting
Governance
Patient
Pathways
R&D &
Education
Efficiency &
Productivity
Patient
Outcomes
Patient
Safety
Patient
Experience

7. Performance against our objectives this year
UCLH top ten objectives 2015/16
Improve patient safety
Deliver excellent clinical outcomes
Deliver high quality patient experience and customer service
Enable staff to maximise their potential
Reduce waiting times
Achieve sustainable financial health
Develop and implement year 1 of our transformation strategy
Develop the research agenda
Develop education
Progress service developments

8. Where are we now?

9. Healthcare World Rankings - 2013

10. UCL – World Ranking
QS World University Rankings 2013/14
Year World ranking
2004 34th
2006 25th
2008 7th
2010 4th
2012 4th
2013 4th
2014 5th

11. Research partnerships
UCL in top five universities in the world
2014/15 QS World University Rankings
1 Massachusetts Institute of Technology (MIT)
2= University of Cambridge
2= Imperial College London
4 Harvard University
5= UCL (University College London)
5= University of Oxford

12. Where are we now?
UCLH
 Ranked the top UK Hospital 3
times in last 10 years
 Based on quality, safety, outcomes and
experience

13. Best outcomes - mortality rates

14. Mortality Rates 2011-2014

15. What patients and staff think about UCLH

16. Patient survey 2015
How we did compared to others?
• 30 of the 65 questions are significantly better than the national
average (only 17 last year)
• 0 are significantly worse
16

17. Patient survey 2016
How we did compared to others?
• 30 of the 65 questions are significantly better than the national
average (only 17 last year)
• 0 are significantly worse
How we did compared to our previous year?
• Significant improvement compared to last years score on 11
• Only 1 significant decrease
17

18. Friends and Family Test (FFT): How likely are
you to recommend UCLH to friends and family if they
needed similar care or treatment?
2013 2014 2015
Inpatients 95% 97% 96%
Emergency
Department 86% 88% 95%

19. What staff think about working at UCLH
NHS Annual Staff Survey 2014 2013 2012
Would you be happy with the
standard of care at UCLH if a
friend or relative needed
treatment?
83%
National
average
is 65%
83%
National
average
is 64%
83%
National
average
is 60%
Would you recommend UCLH
as a place to work?
70%
National
average
is 58%
73%
National
average
is 59%
71%
National
average
is 55%

20. UCLH – Future Developments

21. 2015: Breaking the ground for phase 4

22. Phase 5
New facility for the
Eastman Dental Hospital
and Royal National Throat
Nose and Ear Hospital

23. Questions
?