Question 6

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Benefits Management: the essential ingredient for change, 10 Jan 2017. Southampton Transformational change is here to stay. We are living in an era of continuous transformation where standing still is simply not an option in today’s ultra-competitive and constantly changing business environments. This presentation describes the key drivers and management imperatives for successful transformational change in organisations. It shows how placing Benefits Management at the heart of change management directly addresses and enables success. In the main there are two key attributes of the Benefits Management methodology that help deliver successful business change. The first is a flexible framework which can be easily embedded across the entire organisational change structure. This provides powerful change management capabilities that focus on delivering the desired end results and outcomes for the business. Secondly and arguably most importantly, is the need to focus on the decision makers and data owners within the organisation. They are responsible for driving the change and associated benefits forward. This applies equally to; the senior responsible owner, the business change manager and benefit owners. Benefits Management done well will naturally draw people into the change process and can achieve game-changing results. It does this by fostering in people; joined-up thinking, good communications, readiness for change and a culture of shared goals and objectives. Today’s market drivers for constant business change don’t offer the luxury of choice. If there is new technology or a threat to our current or aspired market objectives, then organisations must rise to the change challenge or accept the inevitable consequences such as reduced market share or business failure. If directed to cut costs or do more for less, it should be done intelligently. Benefits management is essentially about making sure that the organisation has an unrelenting focus on delivering business value and not just traditional time, cost and quality outputs. In the real world, it’s about people and winning the hearts and minds of the people, that will deliver true success. On the theme of benefits management, the presentation impressed the need for measurable improvement but not at all costs. One of the challenges of benefits management is to identify which benefits are the ones to address, and not just because they happen to be measurable! Several useful frameworks and tools are recommended and referenced in the presentation. The presenters were Neil White, Chair of APM Benefits Management SIG and Merv Wyeth, Secretary. See also: http://bit.ly/2iykbXX

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