This document summarizes Qatar Shell's innovative worker welfare program for the Pearl GTL project in Qatar. The program aimed to ensure the health, safety, and well-being of over 42,000 workers by providing housing, healthcare, training, and community activities. This novel approach successfully reduced risks and improved productivity, safety, and quality outcomes compared to projections. It established new benchmarks for worker welfare and was recognized with several national and international awards.

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Worker Welfare at Pearl GTL
Qatar Shell and Qatar Petroleum in partnership
A programme that has won national, regional and international awards.

2. BUILDING PEARL GTL
 to build one of the world’s largest energy projects
 to ensure everyone goes home safely
A daunting challenge for QP and Qatar Shell
 people seen as opportunity for investment, not a cost to minimise
 no blueprint to copy
A novel approach to Workers’ Welfare

3. ALIGNMENT
 A Healthy Population: Physically and Mentally
 A Capable and Motivated Workforce
Qatar 2030 National Vision
 A culture of care for the welfare of workers
Qatar Shell Vision

4. INNOVATIVE APPROACH
From To
‘Saying’ ‘Doing’
Camp
Food and Camp Issues/Complaints
Counselors
Sports Facility
Job specific Training Centre
Leadership Commitment
Leadership Accountability
Leadership Visibility
Diversity and Inclusiveness
Community
Worker Committee
Aunts and Uncles
Sports Leagues and events
Development Training Resource
Tangible Leadership Action
and Outcomes

5. WORKERS WELFARE – ‘HOME AWAY FROM HOME’
 1,800 village staff
 Village Mayor and welfare team
 200 volunteers -‘Aunties and Uncles’
 2 psychologists
 42,000 beds
 >300 recreational events organised monthly
 Training centre 137,000 induction, 383,000
HSE training, 5,000 supervisors ILM UK

6. CONTRIBUTION IN MITIGATING RISKS
 25 predicted work related fatalities
 190 Non Accidental Deaths (NADs)
 NAD rate of 1.2 deaths/1000
man years
 Large number of riots, strikes with
potential impact on progress
What could have happened
Unmitigated scenario - projected situation
without case for change
 1 construction fatality
 58 Non Accidental Deaths (NADs)
 NAD rate of 0.33 deaths/1000
man years
 No strikes, no loss of productivity due to
workers unrest
What happened
Mitigated situation – project life time of Pearl
GTL (2007-2011)

7. BETTER PERFORMANCE
 up to ~90% reduction in fatality rates,
 ~60% reduction in Total Recordable Case Frequency
HSSE
 > 50% higher workforce productivity - peak construction
Productivity
 ~67% less leaks during commissioning
Quality
Low investment High benefit
(only 6% over and above the standard cost)
Set a new benchmark (but people were still hurt)

8. QATAR SHELL ‘WW’ TERMS & CONDITIONS
 Workers’ Rights, Salaries and Benefits
 Communication, Communal Accommodation,
Nutrition, Recreation
 Transportation
 Personal development
 Access to Primary Health Care, professional
counselling and mental health care
 Leave rotation - frequency
Welfare Contract Clauses