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Similar to QMS : Action Management (CAPA), Effectivly manage Corrective/Preventive Actions, Incidents, Non Conformities, Auditing Projects.
Similar to QMS : Action Management (CAPA), Effectivly manage Corrective/Preventive Actions, Incidents, Non Conformities, Auditing Projects. (20)
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QMS : Action Management (CAPA), Effectivly manage Corrective/Preventive Actions, Incidents, Non Conformities, Auditing Projects.
- 1. Cloud based Quality Management System Part 2 : Corrective & Preventive Actions (CAPA) www.Qplan.net
- 3. A uniform harmonized approach to all improvement actions… Based on PDCA cycle Plan-Do-Check-Act
- 4. all your quality management information easily accessible to everyone , provide clear insight in all past, current and planned improvement activities! Personalized ‘to do’ list will make it ultra clear who-what-when Web-based needs to be done 24/7 access, anywhere Easy workflow with reminders and alerts ensures effective and timely execution Relevant Info is pushed towards user Powerful search tools deliver you the information in seconds Qplan.net
- 5. Example Action Problem definition Analysis – Root Cause Implementation - Check Feedback to customer Related documents Problem processes Follow-up Issues Qplan.net
- 6. Workflow
- 7. A simple workflow guides the user in the process (based on the PDCA cycle) Qplan.net
- 8. Step 1 : Somebody initiates an Issue You can create an issue in many places , like in process, in audit , in Risk, … Qplan.net
- 9. Step 2 : The Coordinator will see the issue in his PENDING list ( and optionally receives an email) The issue has been routed to the appropriate Coordinator Qplan.net
- 10. Step 3 : The Coordinator Decides that further investigation is needed He assigns a person who Best before date.. needs to execute the analysis STATUS = PENDING Qplan.net
- 11. Step 4 : The Analyzer will receive the action in his to-do list, a notification will keep him informed (inclusive missed due dates) Report ready when finished He defines the root cause and proposed possible solutions Optionally gives budget indications STATUS = TO ANALYZE Qplan.net
- 12. STATUS = ANALYZED Step 5 : The issue comes back in the Pending list of the Coordinator Coordinator assign an issue owner (he who will be responsible for the implementation) STATUS = ASSIGNED Qplan.net
- 13. STATUS = ASSIGNED Step 6 : The Action Owner will receive the action in his to-do list STATUS = IN PROGRESS The action owner will provide a When complete summary of the implemented solution He sends the action back for verification STATUS = IMPLEMENTED Qplan.net
- 14. STATUS = IMPLEMENTED Step 7 : The coordinator receives the action in his list ‘To Verify’ The coordinator can fill in remark And checks when he is satisfied with implemented solution STATUS = VERIFIED Qplan.net
- 15. Step 7 : Finally the coordinator sends feedback (optional) to the customer /employee’ STATUS = ARCHIVED Qplan.net
- 16. How to start : Setup
- 17. Step 1 : Set Up Coordinators for each type (by Admin only) You can assign 1 or more user for each type Qplan.net
- 18. Step 2 : Set Up Classifications (Admin only) Open List of values en select the classification, add or maintain options… Do this for all types…. Qplan.net
- 19. Step 3: Set Up Notifications and alerts (Admin only) Notifications can be send @every status @every time to every actor in the process You can send alerts when overdue , create escalations Qplan.net
- 20. Reporting
- 21. Analysis views will provide your managers with an overall view of ongoing activities, assign tasks and responsibilities and monitor progress in improving your organizations’ management system.