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Publix Social Media Strategy
Shelby Martin
February 19, 2017
Table of Contents
1. Executive Summary
2. Social Media Audit
3. Social Media Objectives
4. Online Brand Persona and Voice
5. Strategies and Tools
6. Timing and Key Dates
7. Social Media Roles and Responsibilities
8. Social Media Policy
9. Critical Response Plan
10.Measurement and Reporting Results
Executive Summary
Our major priority for 2017 will be to increase customer interaction with the company
through different social media platforms.
Our focus will be to increase traffic to our main website by using other social media
outlets and building stronger relationships with our customers.
Social Media Audit
Network: URL
Follower
Count
Weekly
Activity
Twitter @publix 228k 6 daily
Facebook
facebook.com/
publix
2,710,697 twice daily
Instagram @publix 73k 4 times weekly
Linkedin
Publix Super
Markets
69,751 1 per week
Audience
Age Percentage
Male/
Female
Network of
Choice
Second
Network of
Choice
18-30 10% 57% Female 50% FB 40% Twitter
31-40 20% 43% Male 30% Twitter 20% FB
41-55 60%
10%
Instagram
20%
Instagram
56-80 10%
Competitor
Company
Social
Network
Strengths Weaknesses
Winn-Dixie Facebook
Catchy color
scheme, posts
frequently
Almost no
engagement
with audience
Aldi Facebook
New, organic,
affordable
prices
Not as well
established as
Publix
Objective
In 2017 the focus of our social media strategy will be to
increase our sales goals through increased interaction
with customers through our various digital platforms.
1. Increase Twitter and Instagram followers by 2,000 within 6
months
2. 2. Increase number of email subscribers by 25% in 6 months
Online Brand Persona
and Voice
While interacting with our customers we are:
• Interactive
• Friendly
• Fun
• Customer-oriented
• Helpful
• Cheerful
Strategies and Tools
Boost weekly posts
Encourage customers to tag, mention and
hashtag Publix
Encourage customers to check into the store on
Facebook
Key Dates
Christmas
Thanksgiving
New Years
Memorial and Labor Day weekends
Easter
Superbowl Sunday
Valentine’s Day
Social Media Roles
Karen Murino- Director for Brand Marketing
and Analytics
Kate Rahman- Digital Marketing Manager
Maria Brous- Director of Media and Community
Relations
Social Media Policy
Our social media channels are used to spread company news, share information, and
interact with customers. As a social media manager for Publix you are expected to
follow these simple rules to provide a positive image for the company:
Be respectful
Use common sense
Do not rude or insensitive
Be helpful to customers
Measurement and Reporting
Source Volume
Percentage of
Overall Traffic
Conversion
Rate
Twitter
1300 unique
visits
24% 3.4%
Facebook
4500 unique
visits
37% 2.7%
LinkedIn
350 unique
visits
13% 0.06%

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Publix sms pdf

  • 1. Publix Social Media Strategy Shelby Martin February 19, 2017
  • 2. Table of Contents 1. Executive Summary 2. Social Media Audit 3. Social Media Objectives 4. Online Brand Persona and Voice 5. Strategies and Tools 6. Timing and Key Dates 7. Social Media Roles and Responsibilities 8. Social Media Policy 9. Critical Response Plan 10.Measurement and Reporting Results
  • 3. Executive Summary Our major priority for 2017 will be to increase customer interaction with the company through different social media platforms. Our focus will be to increase traffic to our main website by using other social media outlets and building stronger relationships with our customers.
  • 4. Social Media Audit Network: URL Follower Count Weekly Activity Twitter @publix 228k 6 daily Facebook facebook.com/ publix 2,710,697 twice daily Instagram @publix 73k 4 times weekly Linkedin Publix Super Markets 69,751 1 per week
  • 5. Audience Age Percentage Male/ Female Network of Choice Second Network of Choice 18-30 10% 57% Female 50% FB 40% Twitter 31-40 20% 43% Male 30% Twitter 20% FB 41-55 60% 10% Instagram 20% Instagram 56-80 10%
  • 6. Competitor Company Social Network Strengths Weaknesses Winn-Dixie Facebook Catchy color scheme, posts frequently Almost no engagement with audience Aldi Facebook New, organic, affordable prices Not as well established as Publix
  • 7. Objective In 2017 the focus of our social media strategy will be to increase our sales goals through increased interaction with customers through our various digital platforms. 1. Increase Twitter and Instagram followers by 2,000 within 6 months 2. 2. Increase number of email subscribers by 25% in 6 months
  • 8. Online Brand Persona and Voice While interacting with our customers we are: • Interactive • Friendly • Fun • Customer-oriented • Helpful • Cheerful
  • 9. Strategies and Tools Boost weekly posts Encourage customers to tag, mention and hashtag Publix Encourage customers to check into the store on Facebook
  • 10. Key Dates Christmas Thanksgiving New Years Memorial and Labor Day weekends Easter Superbowl Sunday Valentine’s Day
  • 11. Social Media Roles Karen Murino- Director for Brand Marketing and Analytics Kate Rahman- Digital Marketing Manager Maria Brous- Director of Media and Community Relations
  • 12. Social Media Policy Our social media channels are used to spread company news, share information, and interact with customers. As a social media manager for Publix you are expected to follow these simple rules to provide a positive image for the company: Be respectful Use common sense Do not rude or insensitive Be helpful to customers
  • 13. Measurement and Reporting Source Volume Percentage of Overall Traffic Conversion Rate Twitter 1300 unique visits 24% 3.4% Facebook 4500 unique visits 37% 2.7% LinkedIn 350 unique visits 13% 0.06%