Walter Lippman argued that it is impossible for citizens in a democracy to be fully informed on all issues, as idealized. Public opinion is influenced by cognitive shortcuts and predispositions. People rely on elites, interest groups, friends, and family to inform their opinions. There are two models of how public opinion forms - the elite model where elites generate messages that citizens absorb, and the activated masses model where citizens discuss issues and counter-elites drive grassroots movements. Public opinion has characteristics like direction, intensity, saliency, and latency. While there is often widespread agreement, there are also fundamental disagreements in public opinion around specific issues and core values.