This document outlines the sections and questions that will be included on the Semester II Examination for Production and Operation Management. It includes 3 sections: Section A with objective type multiple choice and short answer questions worth 30 marks; Section B with 2 case study questions worth 20 marks each; and Section C with 2 long answer questions worth 15 marks each. Sample questions assess topics like forecasting techniques, productivity measurement, and tools for improving operations efficiency. The case studies present scenarios for a insurance company file management system and a family food catering business evaluating new ownership.
Management of a Paper Manufacturing IndustryIJLT EMAS
This project focuses on how a paper manufacturing industry looks like and how it operates. For better understanding purpose, we have taken a hypothetical situation here. We have discussed on various factors that are to be considered before constructing a plant. For example, what kind of proprietorship is suitable for this case? We have developed a SWOT Analysis for the plant, thinking about the pros and cons. This project can be a guide for a person who is willing to start up a new manufacturing plant. This report can be used to streamline your approach to planning by outlining the responsibilities of plant managers and external factors, as well as identifying appropriate resources to assist you with the construction of plant.
The Impact of Materials Management on Profitability of Manufacturing Companie...Dr. Amarjeet Singh
Recently, in the dramatically growing digital world, the management of materials plays a critical role in the profitability of manufacturing companies. This study focuses on the impact of materials management on profitability of manufacturing companies in Ethiopia with a particular reference to Walia Steel Industry PLC. The main objective of the study is to detect the problems of materials management that can result in achieving organizational profitability if corrected properly. Relevant data was gathered through self-administered structured questionnaires and open-ended questions and analysis was made based on primary data generated via five point Likert scale using SPSS version 23. A cross-sectional data model was used in the study. The study adopted both explanatory and descriptive research designs in integration with commonly used mixed research methods. Validity and reliability of the study was also tested using SPSS V-23. The findings revealed that there was positive and significant association between effective materials management dimensions and firm’s profitability which was supported by interdepartmental collaboration among materials related departments such as inventory, procurement and storage managements. The main problems faced in materials management of the selected steel industry includes the shortage of raw materials due to foreign currency problem and COVID-19 pandemic, shortage of skilled personnel, unsteady power supply, weak materials management practices due to weak interdepartmental coordination of the firm. The role and benefits of materials management dimensions should be examined and outlined for further investigation. Recommendations were made for the focal firm to make the materials management system to be computerized, to arrange training programs, to hire skilled personnel and to arrange employee’s motivation system. Recommendations also made for the government to provide adequate infrastructures such as available domestic raw materials, steady power supply, and sufficient water supply and so on to assist manufacturing firms.
Management of a Paper Manufacturing IndustryIJLT EMAS
This project focuses on how a paper manufacturing industry looks like and how it operates. For better understanding purpose, we have taken a hypothetical situation here. We have discussed on various factors that are to be considered before constructing a plant. For example, what kind of proprietorship is suitable for this case? We have developed a SWOT Analysis for the plant, thinking about the pros and cons. This project can be a guide for a person who is willing to start up a new manufacturing plant. This report can be used to streamline your approach to planning by outlining the responsibilities of plant managers and external factors, as well as identifying appropriate resources to assist you with the construction of plant.
The Impact of Materials Management on Profitability of Manufacturing Companie...Dr. Amarjeet Singh
Recently, in the dramatically growing digital world, the management of materials plays a critical role in the profitability of manufacturing companies. This study focuses on the impact of materials management on profitability of manufacturing companies in Ethiopia with a particular reference to Walia Steel Industry PLC. The main objective of the study is to detect the problems of materials management that can result in achieving organizational profitability if corrected properly. Relevant data was gathered through self-administered structured questionnaires and open-ended questions and analysis was made based on primary data generated via five point Likert scale using SPSS version 23. A cross-sectional data model was used in the study. The study adopted both explanatory and descriptive research designs in integration with commonly used mixed research methods. Validity and reliability of the study was also tested using SPSS V-23. The findings revealed that there was positive and significant association between effective materials management dimensions and firm’s profitability which was supported by interdepartmental collaboration among materials related departments such as inventory, procurement and storage managements. The main problems faced in materials management of the selected steel industry includes the shortage of raw materials due to foreign currency problem and COVID-19 pandemic, shortage of skilled personnel, unsteady power supply, weak materials management practices due to weak interdepartmental coordination of the firm. The role and benefits of materials management dimensions should be examined and outlined for further investigation. Recommendations were made for the focal firm to make the materials management system to be computerized, to arrange training programs, to hire skilled personnel and to arrange employee’s motivation system. Recommendations also made for the government to provide adequate infrastructures such as available domestic raw materials, steady power supply, and sufficient water supply and so on to assist manufacturing firms.
Engineering design is the process of developing a system, component or process to satisfy the desired
requirements. It is a decision making process, in which the basic mathematics and engineering disciplines are
utilized to convert resources optimally to achieve a predetermined objective. It also includes a variety of
realistic constraints such as reliability, safety, economic factors, ethical and social impacts. This work proposes
a methodology and a procedure for the make-or-buy problem. Companies following this methodology are
guided through a structured sequence comprising identification of factors for the make-or-buy decision, and the
comparison of internal sourcing and external sourcing factors against each other. Multi-attribute decisionmaking
is utilized to present an overall make-or-buy decision recommendation.
Question 1.Which of the following is considered to be an advantage.docxIRESH3
Question 1.Which of the following is considered to be an advantage of using both nonfinancial and financial information in the balanced scorecard? (Points : 2)
Nonfinancial information is most helpful in analyzing a company's past performance, while financial information is most useful in evaluating potential future performance.
Nonfinancial information provides the short-term perspective while financial information provides the long-term perspective of performance.
Nonfinancial information reflects the company's current and potential competitive advantage, while financial information tends to focus on a firm's achieved financial performance.
Nonfinancial information should be included with financial information because it is more reliable than financial information.
Question 2.Over the past several years it has become increasingly important for firms to improve achievement towards their social and environmental responsibilities. What is the best way the management accountant can help the firm improve on sustainability? (Points : 2)
Participate in programs of environmental organizations.
Develop and implement a legal staff and public relations staff for dealing with sustainability issues that may affect the firm.
Develop and implement a sustainability scorecard.
Risk management.
Question 3.The range of the cost driver in which the actual value of the driver is expected to fall is the: (Points : 2)
Actual cost range.
Driver range.
Activity range.
Relevant range.
Question 4.The difference between wholesalers and retailers is: (Points : 2)
Wholesalers are merchandisers that sell directly to customers whereas retailers are merchandisers that sell to other merchandisers.
Wholesalers are merchandisers that sell to other merchandisers whereas retailers are merchandisers that sell directly to consumers.
Wholesalers are merchandisers that sell directly to the government whereas retailers are merchandisers that sell to other merchandisers.
Wholesalers are merchandisers that sell directly to customers whereas retailers are merchandisers that sell directly to the government.
Question 5.In a local factory, employees are rewarded for finding new and better ways of changing the way they work. This company is motivating its employees to use what management technique? (Points : 2)
Benchmarking.
Activity-Based Costing.
Theory of Constraints.
Continuous Improvement.
Total Quality Management.
Question 6.Assume the following information pertaining to Moonbeam Company:
Beginning Finished Goods Inventory = $130,000
Ending Finished Goods Inventory = $124,000
Beginning WIP Inventory = $85,000
Ending WIP Inventory = $104,000
Beginning Direct Materials = $117,000
Ending Direct Materials = $130,000
Costs incurred during the period are as follows:
Total Manufacturing Costs = $896,000
Factory Overhead = $199,000
...
FINC 355Whats Retirement Needs Analysis1. Discuss the proces.docxvoversbyobersby
FINC 355
What's Retirement Needs Analysis?
1. Discuss the process of retirement needs analysis including the various assumptions and steps in the process.
(Small paragraph to answer)
2. Textbook assignment (Homework #1, Ch 1, Ch 2 and Ch 3, and Ch 4) (See attached)
Textbook link: http://library.books24x7.com.ezproxy.umuc.edu/toc.aspx?site=VGX8U&bookID=44797&refid=VGX8U
DIRECTIONS: Here is the Homework #1 Assignment. Use the Homework #1 Answer Sheet for your responses to the questions. When you have completed Homework #1 submit the Answer Sheet to your Homework #1 Assignment Folder. (Answer Sheet Attached)
Please submit your Homework #1 in MS Word format with the following file name: LastNameFirstInitial_Homework01AnswerSheet.docx. For example, if you name is John Smith, the file name of your Answer Sheet should be SmithJ_Homework01AnswerSheet.docx. Please use upper case letters for all your multiple choice answers. Each homework assignment will include 20 multiple choice questions.
FINC 440
1. Company Selections
Post your Top30-Rank company selection. Edit the title to be [Company Ticker Symbol]-[FInitialLName].
Enter your Financial Sector or Private Business Valuation (Financials-DEF-2013DuffPhelpsReport.pdf) choice in your text area.
Be sure you check each company's most recent 10k and morningstar.com to assure management has transparently reported their financial performance to your liking for this class.
Let me know if you would like to select a company not on the list and I will help you evaluate it.
Select Companies for Assignments During Course: (1)Each student needs to select a publicly-traded company from the Top30-Rank list that will be used for the various short research evaluation assignments that will be done during the class. Each student must select a different company; the first student to select a company gets to use that company. (2) Each student must select a financial services company or the private business option for the Company Analysis and Valuation final assessment due Week 7. Post your Selections in the Week 1 - Company Selections Discussion Forum.
2. Assignment - Financial Ratio Analysis:
Using the Financial Ratio Analysis Model (from Instructor) and data from the company 10k, Morningstar.com, or Mergent financial database (Library), prepare a financial ratio analysis of the company that you selected. What are the principal conclusions (strengths and weaknesses) that you derive from this analysis? (this requires a written analysis: 2-4 pages w/citations, tables, charts - each table or chart requires 150 word narrative w/thesis, supporting ratio and conclusion/recommendation)
NOTE: When using the Instructor Model: (1) complete ratio calculations for use in your Week 1 research paper assignment. (2) Complete the ranking model with 3 comparable companies for the Week 3 Ranking Valuation research paper assignment.
3. Assigned Discussion week 1
Actions for 'Assigned Discussion week 1
1. Role of Valuation - ...
UOP BUS 475 Capstone Final Examination Part 2 : Business Question And Answer...UOP E Help
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State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
Production _operation_management
1. Semester II Examination Papers
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester-II Examination Paper MM.100
Production and Operation Management
Section A: Objective Type (30 marks)
• This section consists of Multiple choice questions & Short Notes type questions.
• Answer all the questions.
• Part One questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple choices:
1. If the number of restrictions on sources be ‘a’ and the number of restrictions on destinations be
‘b’ then with the use of ‘stepping stone procedure’, the number of ‘used cells’ will be
a. a+b+1
b. a+b+2
c. a-b-1
d. a+b-1
2. Value of smoothing coefficient ‘α’ lies
a. Between 1 and ∞
b. Between 0 and 1
c. Between -1 and 1
d. Between 1 and 2
3. Forecasting error is
a. The difference between forecasted demand and actual demand
b. The ratio of forecasted demand and actual demand
c. The difference between the standard forecast demand and the evaluated forecast demand
d. Ratio of standard forecast demand and the evaluated forecast demand
4. For forecasting the analyzers plot the demand data on a time scale, study the plot and then look
for the consistent patterns. Now what does the high noise mean to these patterns
a. Many of the point lie away from the pattern
b. Most of the points lie close to the pattern
c. All the points lie on the pattern
d. None
5. Payback period is
a. The length of time after which the production starts
b. The length of time after which the selling starts
c. The length of time required to recover the investment
d. The length of time for which firm bears replacement of the good.
2. IIBM Institute of Business Management
Semester II Examination Papers
6. Salvage value is the income from
a. Selling an asset
b. Buying an asset
c. Bargaining in selling
d. Price raised stock
7. On total factor basis ‘Productivity’ is given by x/y, where ‘y’ is
a. Labor + Capital +Materials
b. Labor + Capital + Materials + Energy
c. Capital
d. Capital + Materials
8. Economic efficiency is given by
a. Input /output
b. Input /100
c. (Output-input)/input
d. Output /input
9. This implies an effective management that ensures an organization’s long-term commitment
to the continuous improvement of quality.
a. Quality management
b. Strategic management
c. Total quality management
d. Operations management
10. This techniques for improving productivity involves analyzing the operations of the product or
service, estimate the value of each operation, and modifying (or) improving that operation so that
the cost is lowered.
a. Value engineering
b. Time-event network
c. Work simplifications
d. Quality circles
Part Two:
1. What are the different types of models in production and operation management?
2. Define ‘Depreciation’.
3. What do you understand by ‘Bias’?
4. What are ‘Learning curves’?
END OF SECTION A
3. IIBM Institute of Business Management
Semester II Examination Papers
Section B: Caselets (40 marks)
• This section consists of Caselets.
• Answer all the questions.
• Each caselet carries 20 marks.
• Detailed information should form the part of your answer (Word limit 200 to 250 words).
Caselet 1
COMPANY BACKGROUND
The Bronson Insurance Group was originally founded in 1900 in Auxvasse, Missouri, by James Bronson.
The Bronson Group owns a variety of companies that underwrite personal and commercial insurance
policies. Annual sales of the Bronson Group are $100 million. In recent years, the company has
suffered operating losses. In 1990, the company was heavily invested in computer hardware and
software. One of the problems the Bronson Group faced (as well as many insurance companies) was a
conflict between established manual procedures and the relatively recent (within the past 20 years)
introduction of computer equipment. This conflict was illustrated by the fact that much information
was captured on computer but paper files were still kept for practical and legal reasons.
FILE CLERKS
The file department employed 20 file clerks who pulled files from stacks, refilled used files, and
delivered files to various departments including commercial lines, personal lines, and claims. Once a file
clerk received the file. Clerks delivered files to underwriters on an hourly basis throughout the
day. The average file clerk was paid $8,300 per year. One special file clerk was used full time to search
for requested files that another file clerk had not been able to find in the expected place. It was estimated
that
40 percent of the requested files were these “no hit” files requiring a search. Often these “no hit” files
were eventually found stacked in the requester’s office. The primary “customers” of the file clerks were
underwriters and claims attorneys.
UNDERWRITING
Company management and operations analysts were consistently told that the greatest problem in the
company was the inability of file clerks to supply files in a speedy fashion. The entire company from top
to bottom viewed the productivity and effectiveness of the department as unacceptable. An underwriter
used 20-50 files per day. Because of their distrust of the files department, underwriters tended to hoard
often used files. A count by operations analysts found that each underwriter kept from 100-200 files in his
or her office at any one time. An underwriter would request a file by computer and work on other
business until the file was received. Benson employed 25 underwriters.
MANAGEMENT INFORMATION SYSTEM
Upper management was deeply concerned about this problem. The MIS department had suggested using
video disks as a possible solution. A video disk system was found that would be sufficient for the
4. IIBM Institute of Business Management
Semester II Examination Papers
companies needs at a cost of about $12 million. It was estimated that the system would take two years to
install and make compatible with existing information systems. Another, less attractive was using
microfilm. A microfilm system would require underwriters to go to a single keyboard to request paper
copies of files. The cost of a microfilm system was $5 million.
1. What do you recommend? Should the company implement one of the new technologies? Why or
why not?
2. An operations analyst suggested that company employees shared a “dump on the clerks”
mentality. Explain.
Caselet 2
Harrison T. Wenk III is 43, married, and has two children, ages 10 and 14. He has a master’s degree
in education and teachers junior high school music in a small town in Ohio. Harrison’s father passed
away two months ago, leaving his only child an unusual business opportunity. According to his
father’s will, Harrison has 12 months to become active in the family food-catering business, Kare-
Full Katering, Inc., or it will be sold to two key employees for a reasonable and fair price. If
Harrison becomes involved, the two employees have the option to purchase a significant, but less
than majority, interest in the firm. Harrison’s only involvement with this business, which his
grandfather established, was as an hourly employee during high school and college summers. He is
confident that he could learn and perhaps enjoy the marketing side of the business, and that he could
retain the long-time head of accounting/finance. But he would never really enjoy day-to-day
operations. In fact, he doesn’t understand what operations management really involves. In 1991
Kare-Full Katering, Inc. had $3.75 million in sales in central Ohio. Net profit after taxes was $
105,000, the eleventh consecutive year of profitable operations and the seventeenth in the last 20
years. There are 210 employees in this labor-intense business. Institutional contracts account for
over 70 percent of sales and include partial food services for three colleges, six commercial
establishments) primarily manufacturing plants and banks), two long -term care facilities, and five
grade schools. Some customer location employs a permanent operations manager; others are served
from the main kitchens of Kare-Full Katering. Harrison believes that if he becomes active in the
business, one of the two key employees, the vice president of operations, will leave the
firm.Harrison has decided to complete the final two months of this school year and then spend the
summer around Kare-Full Katering – as well as institutions with their own food services – to assess
whether he wants to become involved in the business. He is particularly interested in finding out as
much as possible about operations. Harrison believes he owes it to his wife and children to fairly
evaluate this opportunity.
1. Prepare a worksheet of operations activities that Harrison should inquire about this summer.
2. If you were Harrison, what would you do? Why?
END OF SECTION B
5. IIBM Institute of Business Management
Semester II Examination Papers
Section C: Applied Theory (30 marks)
• This section consists of Long Questions.
• Answer all the questions.
• Each question carries 15 marks.
1. Productivity is an important tool for mangers as it helps them to track progress toward the
more efficient use of resources in producing goods and services. Elucidate.
2. In additional to operations research, what are the other tools and techniques used by organizations
to improve productivity?
END OF SECTION C
---------------------------------------------------------***-------------------------------------------------------
IIBM Institute of Business Management
6. IIBM Institute of Business Management
Semester II Examination Papers
Section C: Applied Theory (30 marks)
• This section consists of Long Questions.
• Answer all the questions.
• Each question carries 15 marks.
1. Productivity is an important tool for mangers as it helps them to track progress toward the
more efficient use of resources in producing goods and services. Elucidate.
2. In additional to operations research, what are the other tools and techniques used by organizations
to improve productivity?
END OF SECTION C
---------------------------------------------------------***-------------------------------------------------------
IIBM Institute of Business Management