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Launch of New Policy Type
Higher Risk Car
Insurance Policy
Confidential
1
What is Higher Risk Car
Insurance?
Confidential 2
 Higher Risk Car insurance is designed for
customers with 2 or 3 AF Claims.
 CCEs are allowed to issue policy with 2 or 3 AF claims
under Higher Risk Car Insurance
 Taking into consideration of 1 Main Driver(MD) + up to
2 Named Drivers(ND)
 We ONLY accept drivers who are 30 years old and
above. Any driver below 30 will NOT be allowed
Features of Higher Risk Car
Insurance?
Confidential 3
 Cover Type: Comprehensive + Named Driver Plan
only
• No option for TPFT/TPO
• No Authorised Driver plan
 Policy Excess - $3000+GST
• No buying up/down option
• No waiver of excess for Any Workshop option
 NO NCDP (NCD Protector)
 Allow ONLY 1 MD + up to 2 ND
 NO Auto Renewal flag
Features of Higher Risk Car
Insurance?
Confidential 4
 UW Questionnaire:
• Note that with the launch of HR Car insurance, we have revised
some of the UW questions, especially questions on accident
and/or claims.
• CCE to go through the questions as per IDIT:
For standard Car Insurance, no driver has been involved in 2 or
more at-fault accidents and/or claims in the last 3 years from
the start of the proposed policy. For Higher Risk Car Insurance,
no driver has been involved in 4 or more at-fault accidents
and/or claims in the last 3 years from the start of the proposed
policy. Important Note: Under our standard Car Insurance
Authorised Driver Plan, we do not cover any driver (including
any unnamed driver authorised by you to drive your car) with 2
or more at-fault accidents and/or claims in the last 3 years.
Snip of UW Questions listed in
IDIT
Confidential 5
Features of Higher Risk Car
Insurance?
Confidential 6
 Endorsement:
• CANNOT change from Standard to Higher Risk or vice versa
• CCE to cancel and reissue a fresh policy
 Cancellation clause applicable for 2nd claim
• CCE to inform cm that policy will be cancelled with 7 days
notice once a 2nd claim is submitted during the policy term.
• (i.e. policy start 1 Mar 2022, 1st claim on 1st May, 2nd claim on 1
Jul, we will cancel the policy with 7 days notice)
 Cancellation by PH:
• No change in cancellation
process
System Behavior for
Higher Risk Car Insurance?
Confidential 7
IDIT will take care of the following:
 Trigger UW irregularity for cases with more than 3 AF
Claims
 Combine/Add total AF claims for all driver(s) level
(MD+ND) named under the policy to decide on policy type
(Higher Risk or Standard)
 Higher Risk Flag will be checked if criteria for higher risk
car are met.
• Driver level: If any 1 driver (MD/MD) has 2 or 3 AF claims in the
last 3years
• Policy level: If total number of AF claim under the policy is 2 or 3
in the last 3 years
Risk Acceptance for AF/NAF
Claims or Accidents (Driver
Level)
Number of Accidents or Claims (AF/NAF) in the last 3
years
Confidential 8
No. of AF/NAF
At Fault
(AF)
Not At Fault
(NAF)
Plan Type / Action
up to 3 0 3 SC
> 3 0 >3 SC / Escalate
1 1 0 SC
2 2 0 HR
3 3 0 HR
Standard Car Insurance = SC
Higher Risk Car Insurance = HR
Risk Acceptance for AF/NAF
Claims or Accidents (Policy
Level)
Number of Accidents or Claims (AF/NAF) in the last 3 years
Confidential 9
No. of AF/NAF
At Fault
(AF)
Not At Fault
(NAF)
Plan Type / Action
up to 3 0 3 SC
> 3 0 >3 SC - Escalate
1 1 0 SC
2 (1 AF + 1 NAF) 1 1 SC
3 (1 AF + 2 NAF) 1 2 SC
4 (1 AF + 3 NAF) 1 3 SC
>4 (1 AF + >3 NAF) 1 >3 SC - Escalate
2 2 0 HR
3 3 0 HR
3 (2 AF + 1 NAF) 2 1 HR
4 (2 AF + 2 NAF) 2 2 HR
4 (3 AF + 1 NAF) 3 1 HR
>4 (2 AF + > 2 NAF) 2 3 HR - Escalate
>4 (3 AF + > 1 NAF) 3 2 HR - Escalate
System Behavior for Renewal of
Higher Risk Car Insurance
Confidential 10
IDIT will take care of the following:
 Combine/Add total AF claims reported in driver(s) list +
internal claims reported (if any), taking into consideration
if any new driver is added or removal of existing driver
upon renewal
 Standard car policy will automatically be switched to
Higher Risk Car proposal on renewal without issuing new
quotation based on the claims/accidents logic.
• NCDP & Auto Renewal will be removed automatically
• Renewal will be invited based on Comprehensive, Named Driver
Plan only
System Behavior for Renewal of
Higher Risk Car Insurance
Confidential 11
IDIT will take care of the following:
 Renewal Endorsements:
 System will NOT support conversion from HR to SC and
vice versa
• System will block the endorsement process
• CCE to cancel and re-issue
Comparison Table:
Standard & Higher Risk Car
Confidential 12
Standard Car Higher Risk Car
Covers Comprehensive, TPFT and TPO Comprehensive Only
Age requirement MD age 25 and above All drivers must be 30 years old and above
Max number of AF claim 1 up to 3
Driver Plans Authorised Driver Plan and Named Driver Plan Named Driver Plan only
Max number of drivers MD + up to 8 Named Drivers MD + up to 2 Named Drivers
Standard Policy Excess $600 (opt to reduce/increase from 0 to 3000) $3,000 (no option to buy down)
Waiver of Excess
Applicable if PH purchase Any Workshop
Optional Cover
Not applicable even with Any Workshop optional
cover purchased
Optional Cover NCDP
Applicable for customer with NCD 30% and
above
Not available even for customer with NCD 30% and
above
Additional conditions
applied
Any driver with 2 or more AF claim in last 3 years
must be named as either MD or ND in order to
be covered under policy even if driver is
authorised by PH to drive under Any Driver Plan
BDI reserve the right to cancel policy with 7 days'
notice once 2nd AF claim is reported under policy
New fields in IDIT
Confidential 13
Take note of Higher risk flag, look out for the system behavior when
no. of AF is 2 or more
New fields in IDIT
Confidential 14
Higher risk Flag is automatically check
Look out for the alert message when AD plan is selected…
New fields in IDIT
Confidential 15
To proceed, click ok to re-select Driver Plan
New fields in IDIT
Confidential 16
Do you think I can proceed with 2 AF+ 3NAF???
New fields in IDIT
Confidential 17
The answer is Yes? No?
How about Cover type? Comp/TPFT/TPO?
Let’s see if there’s alert message…
New fields in IDIT
Confidential 18
To proceed, click ok to re-select cover type cos only Comprehensive is allowed
New fields in IDIT
Confidential 19
CCE to go through the optional benefits
What should be the policy excess for HR?
Can we select Auto Renewal?
New fields in IDIT
Confidential 20
CCE to go through the optional benefits
NO option to check for Auto Renewal
What should be the policy excess for HR???
Let’s see if there’s alert message…
New fields in IDIT
Confidential 21
To proceed, click ok and change the policy amount to $....?
New fields in IDIT
Confidential 22
Note that premium should not change when excess is adjusted from $600 to
$3000 under Higher Risk Car policy.
Do alert us if there is premium adjustment and do not proceed to quote as we
need to rectify.
New fields in IDIT
Confidential 23
Can I proceed?
New fields in IDIT
Confidential 24
Can I proceed?
See if there’s alert message
New fields in IDIT
Confidential 25
Click ok and select the reason to proceed
New fields in IDIT
Confidential 26
Select for UW review and email SG_UW, cc SG_CC_TL
New fields in IDIT
Confidential 27
Click Finish to save proposal for UW review
New fields in IDIT
Confidential 28
New fields in IDIT
Confidential 29
Let’s do a 2AF+0NAF
New fields in IDIT
Confidential 30
Premium adjusted due to no. of NAF (3NAF>0NAF)
Can I proceed to confirm or need to escalate? – 2AF0NAF
New fields in IDIT
Confidential 31
New fields in IDIT
Confidential 32
New fields in IDIT
Confidential 33
New fields in IDIT
Confidential 34
Sample copy of CI
Confidential 35
Policy
plan/cover will
read as:
Higher Risk
Comprehensive
Car policy
Sample copy of Policy Schedule
Confidential 36
Questions?
Confidential 37
Please practice using IDIT UAT to familiarize with the new fields
Email your questions to SG_CC_TL
We will collate and share during BP
Confidential 38

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Product_Briefing_for_Custome_Care_Higher_Risk_Car_Insurance_V1.pptx

  • 1. Launch of New Policy Type Higher Risk Car Insurance Policy Confidential 1
  • 2. What is Higher Risk Car Insurance? Confidential 2  Higher Risk Car insurance is designed for customers with 2 or 3 AF Claims.  CCEs are allowed to issue policy with 2 or 3 AF claims under Higher Risk Car Insurance  Taking into consideration of 1 Main Driver(MD) + up to 2 Named Drivers(ND)  We ONLY accept drivers who are 30 years old and above. Any driver below 30 will NOT be allowed
  • 3. Features of Higher Risk Car Insurance? Confidential 3  Cover Type: Comprehensive + Named Driver Plan only • No option for TPFT/TPO • No Authorised Driver plan  Policy Excess - $3000+GST • No buying up/down option • No waiver of excess for Any Workshop option  NO NCDP (NCD Protector)  Allow ONLY 1 MD + up to 2 ND  NO Auto Renewal flag
  • 4. Features of Higher Risk Car Insurance? Confidential 4  UW Questionnaire: • Note that with the launch of HR Car insurance, we have revised some of the UW questions, especially questions on accident and/or claims. • CCE to go through the questions as per IDIT: For standard Car Insurance, no driver has been involved in 2 or more at-fault accidents and/or claims in the last 3 years from the start of the proposed policy. For Higher Risk Car Insurance, no driver has been involved in 4 or more at-fault accidents and/or claims in the last 3 years from the start of the proposed policy. Important Note: Under our standard Car Insurance Authorised Driver Plan, we do not cover any driver (including any unnamed driver authorised by you to drive your car) with 2 or more at-fault accidents and/or claims in the last 3 years.
  • 5. Snip of UW Questions listed in IDIT Confidential 5
  • 6. Features of Higher Risk Car Insurance? Confidential 6  Endorsement: • CANNOT change from Standard to Higher Risk or vice versa • CCE to cancel and reissue a fresh policy  Cancellation clause applicable for 2nd claim • CCE to inform cm that policy will be cancelled with 7 days notice once a 2nd claim is submitted during the policy term. • (i.e. policy start 1 Mar 2022, 1st claim on 1st May, 2nd claim on 1 Jul, we will cancel the policy with 7 days notice)  Cancellation by PH: • No change in cancellation process
  • 7. System Behavior for Higher Risk Car Insurance? Confidential 7 IDIT will take care of the following:  Trigger UW irregularity for cases with more than 3 AF Claims  Combine/Add total AF claims for all driver(s) level (MD+ND) named under the policy to decide on policy type (Higher Risk or Standard)  Higher Risk Flag will be checked if criteria for higher risk car are met. • Driver level: If any 1 driver (MD/MD) has 2 or 3 AF claims in the last 3years • Policy level: If total number of AF claim under the policy is 2 or 3 in the last 3 years
  • 8. Risk Acceptance for AF/NAF Claims or Accidents (Driver Level) Number of Accidents or Claims (AF/NAF) in the last 3 years Confidential 8 No. of AF/NAF At Fault (AF) Not At Fault (NAF) Plan Type / Action up to 3 0 3 SC > 3 0 >3 SC / Escalate 1 1 0 SC 2 2 0 HR 3 3 0 HR Standard Car Insurance = SC Higher Risk Car Insurance = HR
  • 9. Risk Acceptance for AF/NAF Claims or Accidents (Policy Level) Number of Accidents or Claims (AF/NAF) in the last 3 years Confidential 9 No. of AF/NAF At Fault (AF) Not At Fault (NAF) Plan Type / Action up to 3 0 3 SC > 3 0 >3 SC - Escalate 1 1 0 SC 2 (1 AF + 1 NAF) 1 1 SC 3 (1 AF + 2 NAF) 1 2 SC 4 (1 AF + 3 NAF) 1 3 SC >4 (1 AF + >3 NAF) 1 >3 SC - Escalate 2 2 0 HR 3 3 0 HR 3 (2 AF + 1 NAF) 2 1 HR 4 (2 AF + 2 NAF) 2 2 HR 4 (3 AF + 1 NAF) 3 1 HR >4 (2 AF + > 2 NAF) 2 3 HR - Escalate >4 (3 AF + > 1 NAF) 3 2 HR - Escalate
  • 10. System Behavior for Renewal of Higher Risk Car Insurance Confidential 10 IDIT will take care of the following:  Combine/Add total AF claims reported in driver(s) list + internal claims reported (if any), taking into consideration if any new driver is added or removal of existing driver upon renewal  Standard car policy will automatically be switched to Higher Risk Car proposal on renewal without issuing new quotation based on the claims/accidents logic. • NCDP & Auto Renewal will be removed automatically • Renewal will be invited based on Comprehensive, Named Driver Plan only
  • 11. System Behavior for Renewal of Higher Risk Car Insurance Confidential 11 IDIT will take care of the following:  Renewal Endorsements:  System will NOT support conversion from HR to SC and vice versa • System will block the endorsement process • CCE to cancel and re-issue
  • 12. Comparison Table: Standard & Higher Risk Car Confidential 12 Standard Car Higher Risk Car Covers Comprehensive, TPFT and TPO Comprehensive Only Age requirement MD age 25 and above All drivers must be 30 years old and above Max number of AF claim 1 up to 3 Driver Plans Authorised Driver Plan and Named Driver Plan Named Driver Plan only Max number of drivers MD + up to 8 Named Drivers MD + up to 2 Named Drivers Standard Policy Excess $600 (opt to reduce/increase from 0 to 3000) $3,000 (no option to buy down) Waiver of Excess Applicable if PH purchase Any Workshop Optional Cover Not applicable even with Any Workshop optional cover purchased Optional Cover NCDP Applicable for customer with NCD 30% and above Not available even for customer with NCD 30% and above Additional conditions applied Any driver with 2 or more AF claim in last 3 years must be named as either MD or ND in order to be covered under policy even if driver is authorised by PH to drive under Any Driver Plan BDI reserve the right to cancel policy with 7 days' notice once 2nd AF claim is reported under policy
  • 13. New fields in IDIT Confidential 13 Take note of Higher risk flag, look out for the system behavior when no. of AF is 2 or more
  • 14. New fields in IDIT Confidential 14 Higher risk Flag is automatically check Look out for the alert message when AD plan is selected…
  • 15. New fields in IDIT Confidential 15 To proceed, click ok to re-select Driver Plan
  • 16. New fields in IDIT Confidential 16 Do you think I can proceed with 2 AF+ 3NAF???
  • 17. New fields in IDIT Confidential 17 The answer is Yes? No? How about Cover type? Comp/TPFT/TPO? Let’s see if there’s alert message…
  • 18. New fields in IDIT Confidential 18 To proceed, click ok to re-select cover type cos only Comprehensive is allowed
  • 19. New fields in IDIT Confidential 19 CCE to go through the optional benefits What should be the policy excess for HR? Can we select Auto Renewal?
  • 20. New fields in IDIT Confidential 20 CCE to go through the optional benefits NO option to check for Auto Renewal What should be the policy excess for HR??? Let’s see if there’s alert message…
  • 21. New fields in IDIT Confidential 21 To proceed, click ok and change the policy amount to $....?
  • 22. New fields in IDIT Confidential 22 Note that premium should not change when excess is adjusted from $600 to $3000 under Higher Risk Car policy. Do alert us if there is premium adjustment and do not proceed to quote as we need to rectify.
  • 23. New fields in IDIT Confidential 23 Can I proceed?
  • 24. New fields in IDIT Confidential 24 Can I proceed? See if there’s alert message
  • 25. New fields in IDIT Confidential 25 Click ok and select the reason to proceed
  • 26. New fields in IDIT Confidential 26 Select for UW review and email SG_UW, cc SG_CC_TL
  • 27. New fields in IDIT Confidential 27 Click Finish to save proposal for UW review
  • 28. New fields in IDIT Confidential 28
  • 29. New fields in IDIT Confidential 29 Let’s do a 2AF+0NAF
  • 30. New fields in IDIT Confidential 30 Premium adjusted due to no. of NAF (3NAF>0NAF) Can I proceed to confirm or need to escalate? – 2AF0NAF
  • 31. New fields in IDIT Confidential 31
  • 32. New fields in IDIT Confidential 32
  • 33. New fields in IDIT Confidential 33
  • 34. New fields in IDIT Confidential 34
  • 35. Sample copy of CI Confidential 35 Policy plan/cover will read as: Higher Risk Comprehensive Car policy
  • 36. Sample copy of Policy Schedule Confidential 36
  • 37. Questions? Confidential 37 Please practice using IDIT UAT to familiarize with the new fields Email your questions to SG_CC_TL We will collate and share during BP