1. Process Mapping
B Vogue Salon Client Booking
Kristin Mallett – 2/14/14

2. Confirming Client Service Appointments
Start
Call clients
who have
appointments
the next day
Did they
answer?
Confirm
time and
end call.
yes no
Leave a
message
and a call
back
number.

3. Confirming Client Service Appointments
- Altnernate
Start
Call clients who
have
appointments
the next day
Did they
answer?
Make a
note to call
them again
in the
morning
EndConfirm
appointment
and end call
no
yes