Pragmatica Innovations developed the PrISM model to help organizations better organize their back office services and operations. PrISM categorizes work into 7 service areas and 130 specific services. It provides both physical and digital tools to organize paperwork and collaborate online. Implementing PrISM can increase efficiency, reduce costs, and improve information management.
Presentation held by Mr.Anastas Mishev as a part of the - Cooperation between academia and ICT businesses Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Presentation held by Mr.Anastas Mishev as a part of the - Cooperation between academia and ICT businesses Session at the 8th SEEITA and 7th MASIT Open Days Conference, 14th-15th October, 2010
Acctiva: expertise in Business Intelligence, Data Warehousing, Data GovernanceAcctiva Ltd.
Easy about complex things.
Data Warehouse, Business Intelligence, Data Governance.
If you need help on this, Acctiva has an extensive experience to share.
Take a look at our company introduction and see Acctiva's simple approach to these complex things.
SSFUK Leaders Event 19th April 2018: Artificial Intelligence and the Cognitiv...Level
Are AI and Cognitive technology really the next frontier? What's the difference between AI, Machine Learning, Cognitive technology, and RPA? How are these technologies useful, and what problems can they solve?
Presented by Level's MD, Simon Robinson, at the Shared Services Forum UK's Leaders Event, 19th April 2018.
Top Business Intelligence Trends for 2016 by Panorama SoftwarePanorama Software
10 top BI trends for 2016 – by Panorama
Its all about the insight
Visual perception rules
The learning suggestive system - AI gets real
The data product chain becomes democratized
Cloud (finally)
“Mobile”
Automated data integration
Interned of things data accelerating into reality
Hadoop accelerators are the last chance for Hadoop
Fading of the centralized on–premise DWH
Enterprise It On A Shoestring Solstice Consulting 2009guest0ecccf7
How are IT decision-makers achieving immediate cost savings with low-risk IT solutions? How are IT managers doing “more with less?”
J Schwan of Solstice Consulting shows us how. Schwan tells you how to stretch your budget by using emerging technologies such as Scalable Cloud Computing, SaaS and Agile development.
Data is growing exponentially. What should business managers do to make better business decisions? I explain three key things step by step. Just start today!
The new dominant companies are running on data SnapLogic
The cost of Digital Transformation is dropping rapidly. The technologies and methodologies are evolving to open up new opportunities for new and established corporations to drive business. We will examine specific examples of how and why a combination of robust infrastructure, cloud first and machine learning can take your company to the next level of value and efficiency.
Rich Dill, SnapLogic's enterprise solutions architect, at Big Data LDN 2017.
Semantic Data Management: a research area of the chair for technologies and management of digital transformation from the university of Wuppertal, Germany.
For more information, see here: https://www.tmdt.uni-wuppertal.de/de
Digital revolution is disrupting businesses like never before! Ability to extract actionable insight from a large amount of disparate data has become the determining factor of competitive advantage! Everyday new business models are created around data and forcing the incumbents to reinvent themselves to be relevant. Consumer facing businesses felt this pressure early on but eventually every business need to be data driven. But what is the best strategy to address this digital disruption? Our experience says the core data infrastructure modernization is the logical starting point! In this session, we will share trends, strategies and our experience on rejuvenating data integration landscape to address digital disruptions.
Data and its Role in Your Digital TransformationVMware Tanzu
Data plays a big role in building the kinds of experiences demanded by the market today. In this session, we’ll unpack what goes into building a data-driven app, case studies of how organizations have successfully overcome siloed data and analytics to bring new predictive features into their applications, and what your next steps for data should be on your digital transformation journey.
Speaker: Les Klein, EMEA CTO Data, Pivotal
SharePoint as a Business Platform Why, What and How? – No Codedox42
"SharePoint as a Business Platform
Why, What and How? – No Code"
Im Vortrag von Jean-François Saint-Pierre von Evolusys erfahren Sie mehr über das nahtlose Zusammenspiel von SharePoint und dox42.
24.09.2014, Swiss SharePoint Club Genf
Digital Transformation: Using Open Standards to Accelerate the JourneySriram Sabesan
Extract of slides used in the Webinar. This reflects our management consulting practice and how we use Open Group standards. We fill-in with public research from CISR, Stanford, and SABSA. Full recording available at : https://www2.opengroup.org/ogsys/catalog/D191
Time to move from process focused automation to data centric automation pptMindfields Global
With workflows becoming increasingly complicated, the current process-centric approach is becoming more expensive to run – either through cost of automation or through the cost of people doing the work. With increasing focus on data in organisations we believe that data-driven organisations must also think differently when it comes to the role of data in their automation activities. Companies can continue to devise more complex and costly work-arounds to make a process-centric approach work in a data-centric world, or they can use an automation approach that is inherently data-centric to drive the next phase of Hyperautomation.
Acctiva: expertise in Business Intelligence, Data Warehousing, Data GovernanceAcctiva Ltd.
Easy about complex things.
Data Warehouse, Business Intelligence, Data Governance.
If you need help on this, Acctiva has an extensive experience to share.
Take a look at our company introduction and see Acctiva's simple approach to these complex things.
SSFUK Leaders Event 19th April 2018: Artificial Intelligence and the Cognitiv...Level
Are AI and Cognitive technology really the next frontier? What's the difference between AI, Machine Learning, Cognitive technology, and RPA? How are these technologies useful, and what problems can they solve?
Presented by Level's MD, Simon Robinson, at the Shared Services Forum UK's Leaders Event, 19th April 2018.
Top Business Intelligence Trends for 2016 by Panorama SoftwarePanorama Software
10 top BI trends for 2016 – by Panorama
Its all about the insight
Visual perception rules
The learning suggestive system - AI gets real
The data product chain becomes democratized
Cloud (finally)
“Mobile”
Automated data integration
Interned of things data accelerating into reality
Hadoop accelerators are the last chance for Hadoop
Fading of the centralized on–premise DWH
Enterprise It On A Shoestring Solstice Consulting 2009guest0ecccf7
How are IT decision-makers achieving immediate cost savings with low-risk IT solutions? How are IT managers doing “more with less?”
J Schwan of Solstice Consulting shows us how. Schwan tells you how to stretch your budget by using emerging technologies such as Scalable Cloud Computing, SaaS and Agile development.
Data is growing exponentially. What should business managers do to make better business decisions? I explain three key things step by step. Just start today!
The new dominant companies are running on data SnapLogic
The cost of Digital Transformation is dropping rapidly. The technologies and methodologies are evolving to open up new opportunities for new and established corporations to drive business. We will examine specific examples of how and why a combination of robust infrastructure, cloud first and machine learning can take your company to the next level of value and efficiency.
Rich Dill, SnapLogic's enterprise solutions architect, at Big Data LDN 2017.
Semantic Data Management: a research area of the chair for technologies and management of digital transformation from the university of Wuppertal, Germany.
For more information, see here: https://www.tmdt.uni-wuppertal.de/de
Digital revolution is disrupting businesses like never before! Ability to extract actionable insight from a large amount of disparate data has become the determining factor of competitive advantage! Everyday new business models are created around data and forcing the incumbents to reinvent themselves to be relevant. Consumer facing businesses felt this pressure early on but eventually every business need to be data driven. But what is the best strategy to address this digital disruption? Our experience says the core data infrastructure modernization is the logical starting point! In this session, we will share trends, strategies and our experience on rejuvenating data integration landscape to address digital disruptions.
Data and its Role in Your Digital TransformationVMware Tanzu
Data plays a big role in building the kinds of experiences demanded by the market today. In this session, we’ll unpack what goes into building a data-driven app, case studies of how organizations have successfully overcome siloed data and analytics to bring new predictive features into their applications, and what your next steps for data should be on your digital transformation journey.
Speaker: Les Klein, EMEA CTO Data, Pivotal
SharePoint as a Business Platform Why, What and How? – No Codedox42
"SharePoint as a Business Platform
Why, What and How? – No Code"
Im Vortrag von Jean-François Saint-Pierre von Evolusys erfahren Sie mehr über das nahtlose Zusammenspiel von SharePoint und dox42.
24.09.2014, Swiss SharePoint Club Genf
Digital Transformation: Using Open Standards to Accelerate the JourneySriram Sabesan
Extract of slides used in the Webinar. This reflects our management consulting practice and how we use Open Group standards. We fill-in with public research from CISR, Stanford, and SABSA. Full recording available at : https://www2.opengroup.org/ogsys/catalog/D191
Time to move from process focused automation to data centric automation pptMindfields Global
With workflows becoming increasingly complicated, the current process-centric approach is becoming more expensive to run – either through cost of automation or through the cost of people doing the work. With increasing focus on data in organisations we believe that data-driven organisations must also think differently when it comes to the role of data in their automation activities. Companies can continue to devise more complex and costly work-arounds to make a process-centric approach work in a data-centric world, or they can use an automation approach that is inherently data-centric to drive the next phase of Hyperautomation.
2. Pragmatica Innovations
07/08/15 2Delivering pragmatic solutions for a changing world...
o Veteran Owned Small Business founded Va. Beach 2009
o Solutions
o Information and Process Modeling Tools
o Back Office Cloud-Based suite
o Secure Collaborative Suites
o Services
o Business Analytics and Optimization
o Back Office Services
o Information Visualization
o Enterprise Information Management
3. o There are Back Office Services and Operations
o Operations make products and services for others
o Back Office services enable and sustain Operations
o Resources (People, Systems, Facilities) enable
o Strategy, Finance, Administration sustain
What is a Back Office Service?
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4. o We knew there was a “universal model”
o We analyzed our back office against:
o Organization structures in other businesses
o The functions of software suites
o Law, Regulation and Policy topics
o Professional certifications
o Management models and methods
o Reduced this to a comprehensive model - but not
overwhelming
PrISM Origins
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5. PrISM is a…
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o Model – Structure
o A hierarchy of 7 categories of work
o Tool – Physical and Digital Elements
o Office folders and files
o Online workspaces for each type of work
o Method – Implementation
o Organize to the model as needed
o Utility – Solve problems
o increase order and collaboration
o measure and solve problems
6. The PrISM Model
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o 7 core service areas
o 130 services
o Identification
o Every service has a unique name
o Every service area has services that
o conduct the service
o manage its execution
o liaison with other service areas
o provide reference and research
7. PrISM – The Tools
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o A physical map placed in the office.
o Colored cabinets, folders, etc. in the office
o Microsoft SharePoint sites for every service
o Role based access and permissions
8. o Grow the business by “filling in” the model
o Know the mixture of physical and digital information
o Know the structure and stability of information
o Optimize service execution
o Move toward increasing digitization
o Maintain only required physical records
The PrISM Method
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9. PrISM – Utility – A Model Can…
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• Build a common vision and language
• Define resource and work relationships
• Align training, talent and workforce
• Measure IT system utility and dependency
• Direct and bound Process Improvement Teams
• Establish performance measurement points
• Define workflow and collaboration
• Establish Communities of Interest
10. o Speed filing and retrieval
o Reduce learning curve for new staff
o Reduce interruptions to back office staff
o Present an orderly workplace
o Identify what information is being used
o Decrease stress
o Remove barriers to scheduling and career
PrISM – Utility – A Physical Tool Can
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11. o Tag information for faster query and reports
o Build workflow
o Avoid unnecessary software purchases
o Bridge workflow between applications
o Present information visualization
o Create dynamic collaborative teams
PrISM – Utility – A Digital Tool Can
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12. PrISM – Implementation - Steps to Order,
Organize, and Collaborate
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13. Stores Information from Current Applications
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14. Provides New Functions Without A New Software
Investment
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15. Build Workflow Across Independent Applications
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16. PrISM – Summary: Information “Bus” for
Workflow
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17. Defined Roles, Access, and Permissions
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o Service based roles are defined by:
o 3 levels of service access
o Permissions to read, contribute, edit, etc.
19. 07/08/15 19Delivering pragmatic solutions for a changing world...
Building Channels and Community
o Channel
o PrISM is a common structure for short or long term
commerce or projects.
o Community
o Share high level information with each other
o Be part of a larger community.
21. Delivering pragmatic solutions for a changing world...
Contact Information
Paul W. Johnson
CEO
Office: 757-575-5243
Mobile: 757-270-1770
paul.johnson@pragmatica-innovations.com
Visit us on the Web at http://www.pragmatica-innovations.com
and www.go-prism.com
Mark Mellblom
Chief Methodologist
Office: 757-575-5243
Mobile: 757-630-3962
mark.mellblom@pragmatica-innovations.com
Join our Pragmatica Innovations team on Kiva at http://www.kiva.org
Changed any lives lately?
07/08/15 21
Editor's Notes
Founded in Virginia Beach 2009
11 employees
Information Modeling and Architecture
Develop and Maintain Collaborative Suites
Products: Information and Process Modeling Tools, Frameworks, Methods
Services: Business Optimization, Information Visualization, IT Portfolio Management, Software Requirements
PrISM makes a distinction between those operations that provide products and services to customers from those that provide resources and sustain those operations.
Resources mean all the elements that can be expressed in a process model of operations. People, Systems, Facilities, Communications – doing work – making products and services
Sustainment is the alignment of Strategy, Communications and Finance to provide those resources and all held together by the oversight of Administration.
In the process of building Pragmatica Innovations, we built a back office service model for ourselves – and if it worked for us
One day while discussing reusable models and structure to reduce costs and speed development we asked – are all businesses bound by the same constraints in the back office?
Is there a universal structure with enough detail to be useful?
We looked at our own structure, software suite functions and other businesses to find the “one right way” to express the work of the back office and we had PrISM.
Useful enough to answer “real questions” that could govern and direct the back office in support of operations.
Model – Structure
an “architecture and design” of the back office services. Enterprise Architecture is the discipline of expressing the relationships between resources at play in a company. It uses graphic diagrams, maxtrixes and some textual summaries. It often begins with a work model independent of the resources and organizations doing the work. This allows an unbiased view of IT utility, roles, organization and investment.
Tool – Physical and Digital Elements
PrISM structure is built into the office and online. It is kept consistent by using the model as a guide for both the office and online
Method – Implementation is not a single event. It is a gradual movement toward the PrISM structure.
optimize business and mature the information structure.
Utility - Being a “PrISM business” means using the model to frame questions and answers.
7 core service areas
130 services. Those are just the “leaf level” / atomic services. There are about 40 parental services forming a folders structure that are more general. Nonetheless, these too have all the utility of the others when in SharePoint to support the access and permissions model.
Identification
Every service has a unique name to support meta data.
Every service area has services that
conduct the service
manage its execution
liaison with other service areas.
provide reference and research
This makes the model complete, allowing each service area to express not only how it supports Operations but how it supports itself. Remember that the model is functional and not organizational, so some of this work will be collaborative efforts by different people in different organizations.
The Model is a map on the wall that exposes the structure of information. It is analogous to a mall map as a navigation and planning aid.
The map aligns between the physical and digital
Colored cabinets, folders, etc. in the office
170 Microsoft SharePoint sites online
Each site is a secure service workplace with:
Library of documents, images, audio, etc.
Lists of records
Calendar
Discussions
Tasks
The SharePoint sites are built by cloning a template of the site. So there is not time wasted “building it out”.
One of our hosting partners is portalfront.com. All they host is SharePoint and have an excellent rating
Role based permissions in context of service
Mature the business by “filling in” the model
Understanding the mixture of physical and digital information.
Understanding the structure and stability of information.
Move toward increasing digitization
Maintain only required physical records
We use a Business Optimization Method (BOM) to build and stabilize a service and then use an Enterprise Maturity Model (EMM) to measure how much information has transitioned to digital and how well defined is its structure.
This is going to make the distinction between the model and the tool. The model is focused on communication, lexicon and relationships. It is the work model of the back office architecture. The model establishes and defines the structures. The tool executes them
Build a common vision and language
Define resource and work relationships
Align training, talent and workforce
Measure IT system utility and dependency
Direct and bound Process Improvement Teams
Establish performance measurement points
Define workflow and collaboration
Establish Communities of Interest
The physical tool is both cabinets, folders, files etc. but not the SharePoint sites, drives, servers etc.
Organize office records
Speed filing and retrieval
Reduce learning curve for new staff
Since model is on the wall, literally
Reduce interruptions to back office staff
New people and those with access have the model to guide them.
Present an orderly workplace
order is the visual aesthetic of organization
Identify what information is being used
understand workflow, and identify access permissions
Decrease stress
time spent filing and retrieving reduced
Remove barriers scheduling time off, emergencies, etc.
The structure is public, so there is no indispensible person
Open career progression opportunities
The structure is public, so people are not trapped as indispensible
This story shows existing folders migrating toward the PrISM structure in the physical office and also the digital information finding a place in a service specific SharePoint workspace.
The workspace has “capabilities” - tools and structures. To the left is a screenshot of a service area home page to give some idea of what SharePoint looks like to the user.
This normalizes the back office for several solutions, all of which support communication.
You do not loose the investment in software. We all use dedicated software for the back office. PrISM does not interfere with any of the Operational software that is business specific.
These dedicated systems are populating the PrISM model with information. They are not integrated. PrISM provides integration between the systems though the model.
Companies may wish to have a limited digital functionality and avoid purchasing a 3rd party application for just a small amount of fucntionality. SharePoint is capable and optimized to providing functions and integration with existing Microsoft Office products. Using Lists, calendars, alerts, etc to build workflow for specific needs can avoid an expensive investment in software.
There is a difference between populating the model from a specific software application and using the model to move across the information to “Do Workflow”. Here workflow is complex. It shows how participants gather information from several service areas to do different steps.
A summary view showing the work of populating the model and working with the information.
The PrISM model is the security model.
Each service has 3 levels of permissions
Shared Access to provide common information across the services and external to the company – a general “homepage” for the service
Inter-Service Access to support using information from other services to participate in defined type of workflow.
Service Level Work Access – Restricted to service users only. This is populating the model with a specific type of information.
A graphic to show just a few services and their access
With a standard back office you can build and expand a company or integrate with others for either long term relationships or short term goals. If the back offices require a common place to work, this may be done with a single instance or if the proprietary and privacy require more security, then their may be separate instances of PrISM used. The decision for best implementation is situational.
A simple graphic expressing how different types of work are conducted at different levels of access.