Buzzmonitor is a social media monitoring platform that allows companies to monitor brands on various social media and news sites. It offers reporting and analytics features including customizable reports, social media performance metrics and comparisons, social customer relationship management tools, and access to large datasets of user posts and mentions on Twitter. The platform monitors platforms like Facebook, YouTube, Twitter, and thousands of other sites and forums. It allows scheduling of reports, alerts on brand mentions, and sharing of dashboards.

1. BUZZMONITOR
March/2015

2. 2004 2007 2013
E.Life Group

3. E.Life Group | Where we are
México
São Paulo
Recife
Adelaide
Lisboa
Madrid
Frankfurt

4. And over 40 agencies all around Brazil.
Who uses Buzzmonitor

5. What is Buzzmonitor
LISTENING
Monitor your brand on
social media platforms.
Use our exclusive
Report Engine to
produce customised
reports for your
projects.
SOCIAL ANALYTICS
Carry out comparative
analyses for your
brand and it’s
competitors on
Facebook, YouTube
and Twitter.
SOCIAL CRM
Answer your fans and
followers on Facebook
and Twitter, classify
conversations and
produce reports about
those interactions.
SOCIAL BIG DATA
Gain access to user
post history and
discover how many
brands they have
mentioned on social
media. Perform
retroactive searches on
Twitter since 2006.

6. Listening
One of the key points of social media monitoring are the reports, which in other tools are fixed, but in Buzzmonitor
can be customized. By cross referencing different metrics, including your own, it’s possible to create thousands of
reports, which can be edited according to your needs.
In short: the more creative you are, the more reports your
social media project will have, with no the need
spreadsheets or Excel formulas.
Social Media platforms involved ( + thousands of news sites
and forums)

7. Listening | Graphics
Besides typography (Pie
Chart, Vertical Columns,
Horizontal Columns and
Lines), you can choose
more than 16 types of
groupings, which
means you can create
dozens of other
combinations using tag,
terms, feelings, gender,
check-in, etc.

8. New Dimension
Besides allowing you to visualise
the number of posts on the
reports, you will also be visualise
your monitoring through a new
lens: Unique Users.
Colour of graphics
Buzzmonitor allows the user
edit graphs with a colour
palette of choice, enabling
brands to maintain their visual
identity.
Listening | Exclusive features

9. Personalise unlimited dashboards and share them with your clients and your networks of interest:
Listening | Dashboards Real Time

10. Social Analytics
Social Analytics is the best way to analyse your page’s performance and
compare it to it’s competitors. It’s a vital tool for optimising, directing and
maximising your entire online communications and creating a social
media perfomance map for any market.
Monitored Social Media platforms:

11. Social Analytics | Facebook Pages Performance
13 metrics, includinf Summary, that allow
you to historically measure your page’s
performance on Facebook and compare it to
competitors or any other brands you register
on Buzzmonitor.
E-book: 12 essential metrics for managing your brand’s
presence on Facebook.

12. Social Analytics | Buzzmonitor Youtube Analytics
With the widespread use of video as a
means for disseminating content, we
developed 10 metrics for measuring your
chennel and it’s competitors perfomance.
Buzzmonitor Yourtube Analytics is the only
one of it’s kind in Latin America.
E-book: 10 metrics for measuring the success of your
Youtube channel.

13. Social Analytics | Twitter Performance
One of the biggest social media networks in
Brazil, Twitter has become a key feature of
digital marketing campaigns, advertising and
real-time compaigns. Our Social Analytics
allows you to extract Top Retweets from all
your monitored brands.

14. Social CRM
The Social CRM module is all a social media analyst will need in
order to manage her brands and provide customer service to
clients without having to leave Buzzmonitor and whilst extracting
metrics on the quality of the service provided. Not to mention the
real time Customer Service Dashboards.
E-book: Strategic Social CRM.
Synchronized Social Media platforms:

15. Social CRM | Extra Functionalities
Ticket: Enables all members of staff, even
those who are not directly in charge, to answer
posts and private messages from clients on
social media platforms, after the analyst’s
approval.
Response time: When a post’s visualisation is
boosted by being answered to via
Buzzmonitor, an icon of a clock will display the
time passed from when the post was first
published until the interaction took place on
social media.
FAQ: Configure automatic responses to frequently asked questions and
speed up your customer service.

16. Social CRM | Tickets report
Tickets reports
Besides sending tickets, this
function enables you to generate
a report that shows the number
of interventions sent to other
users through Buzzmonitor, as
well as verifying the duration and
quantity of interventions that
were answered and sent to social
media platforms.

17. Social Big Data
Deep Profile: With a warehouse of more than 1 billion posts
and 55 million unique users, Buzzmonitor enables you to have
access to the history of user mentions on Twitter.
Author History: Find out if there is a history of mentions by
your consumer about other brands and develop plans for up
or cross-selling, besides strategies for personalised customer
service.
E-book: 3 pratical applications of Social Big Data.
Paper: The construction of Consumer Panels on Twitter.

18. + Functionalities
Unique users per metric: Each report shows
the amount of unique users captured by
monitoring.
Alerts: Configure e-mail alerts and notifications
when someone mentions your terms of
interest.
Facebook groups: Monitor open and closed
groups with the Buzzmonitor Consumer Panel
function, available only to corporate clients.

19. Fernando Panveloski
fernando.panveloski@buzzmonitor.com.br
+55 11 2339-4928 ramal 38
+55 11 98964-0833
www.getbuzzmonitor.com