This document discusses different sources of knowledge such as experience and information. It also mentions three user types, research methods, levels of knowledge, user involvement in design to avoid errors, willingness to participate, showing empathy, clear benefits, and translating data. Future steps are also noted.

1. “ The only Source of Knowledge is Experience”

2. Spot the Differences

3. Three User Types

4. Sources of Knowledge and Information

5. The Struggle for Permission

6. Research Methods

7. Different Levels of Knowledge

8. User Involvement = Avoiding Design Errors

9. Willingness to Participate Time ≠ Money, Time = Life Show Empathy Clear Benefits Current Situation Contribute to direct Working Environment Different Stakeholders, different approaches

10. Translating the Data

11. Tangible Information

12. Future steps