Premier Support Services offers a wide range of facilities management services including cleaning, security, building maintenance, windows and doors services, washroom services, catering and vending supplies, and total facilities management. They are dedicated to ensuring customer premises are clean, secure, and well-maintained, allowing customers to focus on their core business activities while Premier handles all facility service needs through one point of contact. Premier aims to provide high quality services on which customers can rely.

1. Complete Property Management Solutions
CLEANING | SECURITY | BUILDING MAINTENANCE | JANITORIAL
www.premiersupportservices.co.uk

2. Cleaning Services | Premier 08450 555 444 | 3
CLEANING
SERVICES
From general to specialist cleaning, we have the
precise services to meet you requirements.
Pages 4-7
Security
SERVICES
Flexible, discreet, effective, we can help to protect
your organisation 24/7, 365 days a year.
Pages 8-9
BUILDING MAINTENANCE
SERVICES
Planned preventative maintenance, emergency
repairs, new build or a complete refurbishment
of your premises - Our qualified tradesmen and
management team will ensure that all work is
carried out to high standard at competitive rates.
Pages 10-11
WINDOWS & DOORS
SERVICES
Repair, replacement, service and maintenance.
Pages 12-13
WASHROOM & JANITORIAL
SUPPLIES
Complete hygienic services and
consumable supplies.
Pages 14-15
CATERING & VENDING
SUPPLIES
Complete food and beverage services.
Pages 16-17
TOTAL FACILITIES
MANAGEMENT
One call is all it takes, and Premier
will manage the rest.
Pages 18-19
OUR COMMITMENTS
WHO USES OUR SERVICES
Hundreds of organisations around the UK rely on
us to keep their premises clean, safe and fully
maintained.
Pages 20-21
Premier Support Services has the capabilities to take care of all your essential
facilities. We are dedicated to ensure your services run smoothly and efficiently
for any type of organisation.
You can rely on us to ensure your premises
are clean, secure and well maintained. We
also provide a wide range of services to cover
all of your company’s requirements allowing
you to concentrate on your core activities.
Whilst our dedicated team take care of all
services we provide on your behalf.
Making your space...
work for you

3. 4 | Premier 08450 555 444 | Cleaning Services Cleaning Services | Premier 08450 555 444 | 5
Cleaning Services
Range of Solutions
When it comes to cleaning, no-one has a better understanding than Premier Support Services.
Our knowledge, understanding and experience are unrivalled. We embrace challenges, offering
an extensive range of solutions. Premier works closely with people who share our passion
delivering service excellence.
Cleaning Schedule
Every building is unique. Flexible cleaning schedules are designed to work to your specifications
and desired frequencies. Cleaning schedules are essential, not only for the health and safety of
the staff, but ensures we deliver the service above and beyond your expectations.
Premier generates a clean working space for all our clients upon each visit. Our aim is to work
safely and conscientiously, minimalising disruption to the workflow.
Well-trained People
In our view outstanding service is delivered by excellent people. We thrive on recruiting a high
calibre of staff where we combine their high level skills with a positive attitude, instilling a
dedication to excellence in all our staff. We train our staff to our own in-house training scheme
as well as maintaining the standards set out by BICSc (British institute of Cleaning Science).
Quality Assured
We take pride in the quality of our work. As part of our routine cleaning regime, our highly
skilled area managers and supervisors carry out regular audits to ensure that standards are
maintained. We combine this with a company culture that encourages every member of our
team to take responsibility for providing a level of service that more than meets your needs.
Effective Management
At Premier support service we understand instinctively that effective management and
professional supervision are essential to the success of our relationship with you.
We are constantly innovating our management processes to ensure the effectiveness of our
management teams to enable us to be attentive to your needs and have the flexibility to
respond rapidly to your requirements.
Our contract cleaning division
provides a highly professional
cleaning service for a diverse range
of clients nationwide, varying from
general office cleaning to specialised,
bespoke cleaning programmes,
individually tailored to suit your
specific needs.
Put your service needs into professional hands
Cleaning Services

4. 6 | Premier 08450 555 444 | Cleaning Services Cleaning Services | Premier 08450 555 444 | 7
Specialist Cleaning Services
Whatever your core activities and
wherever you are based we have
the experience, people and quality
systems in place to deliver bespoke
cleaning services to meet with your
business needs.
Cleaning programmes tailored to meet a specific need
Specialist Cleaning Services
Builders Cleans
Over the past 15 years Premier Support Services has built up a strong reputation within the
construction industry for providing large and small construction companies with a complete cleaning
service prior to occupation by the end user. Our teams of operatives all have CSCS (Construction
Skills Certification Scheme) and our supervisors are fully trained holding SSSTS (Site Supervisors
Safety Training Scheme) certificates.
Our teams can be mobilised at short notice and can operate anywhere across the country. We have
successfully completed some of the largest construction projects over the last few years.
Theatre Cleans (Infection Control)
Clinical Theatre Cleaning requires a combination of decontamination processes, including organic
matter and the removal of micro-organisms which are ever present in any hospital/clinical
environment. Our team of highly trained and experienced operatives supply planned and emergency
infection control cleans throughout the UK, applying safe practices and procedures.
Premier provides Risk, Method and COSHH assessments prior to any work undertaken. Our goal is
to exceed standards and deliver a quality service, following the cleaning methods and standards set
out in the National NHS Cleaning Standards guidelines.
Surgery Cleaning
Premier adhere, and comply to the degree of cleaning standards required by the CQC, implementing
the necessary cleaning programmes and tools ensuring, infection control and cross contamination
is avoided, whilst being compliant with the National standards of cleanliness for the NHS.
Industrial Cleaning
We offer a wide range of services including:
• Kitchen deep cleans • Toilet deep cleans • High level cleaning • Factory cleaning
• Specialised machine cleaning • Clean room deep cleans • External grounds cleaning.
Window Cleaning
Our management team carry out a full site survey to provide you with a cost effective and planned
schedule of works including all health and safety documentation. These individual services range
from traditional window cleaning methods, reach and wash systems, rope access and cradle work.
All these works are carried out by our fully trained and certificated operatives.
Waste Management Servicing & Supplies
Working in partnership with our preferred suppliers we offer a full range of waste management
services. Our management team will carry out a full site survey looking at your current waste
streams and look to reduce your waste to landfill and lower your carbon footprint.

5. 8 | Premier 08450 555 444 | Security Services Security Services | Premier 08450 555 444 | 9
Security Services
High Quality People. Flexible Service.
Our team of highly motivated security professionals bring with them many years of experience
in the security industry.
We offer skilled, knowledgeable personnel trained to SIA (Security Industry Authority)
Approved Standards with a professional attitude and approach.
Every security officer has award-winning customer care training, giving them the diplomatic
and organisational skills to deal with people at all levels, ensuring a safe and secure
environment at all times. We operate 365 days a year, 24 hours a day.
Quality Assured
Whichever way you choose to use our services, you can be sure that our frequent patrols
and professional presence will enable your business to operate in a secure and as safe an
environment as possible.
Our regular audits by our management teams will ensure that our services conform to and
meet your expectations.
Security Officers
Our security officers are flexible and trained to carry out a variety of tasks, including:
• Gatehouse access/control • Building patrols • Vehicle and personal searches • Loading bay
and checking • Control of vehicle movements • CCTV monitoring and control room.
Front of House/Reception
We understand that it is important to provide staff who can blend into your organisation.
They can be fully uniformed in our branded clothing or, if you prefer, use your own corporate
workwear.
Our security officers and commissionaires can take care of:
• Open up and lock down • CCTV monitoring • Visitor passes/contractor management
• Access control • Deliveries • Internal post • Concierge duties • Fire alarm testing
• L8 monitoring.
CCTV/Access Control
We can protect your business or commercial property with a CCTV, access control,
door entry and barrier systems.
Our Security Division offers
flexible security solutions
to protect you and your
business at all times -
24/7, 365 days a year.
Protecting you and your business 24/7
Security Services

6. 10 | Premier 08450 555 444 | Building Maintenance Services Building Maintenance Services | Premier 08450 555 444 | 11
Building Maintenance
Services
Maintenance
We understand that buildings continually need to be maintained to keep them looking pristine
and prevent major damage through neglect. Our property maintenance service is available
24 hours a day, 7 days a week, 365 days a year - giving you access to a range of qualified
and specialist staff who can be trusted to deliver high quality results.
Our services include:
• Roofing • Flooring • Windows and doors • Brickwork • Carpentry • Plumbing • Gas
• Heating, ventilation, air conditioning • Electrical • Painting and decorating
• Grounds and car park maintenance.
All our tradesmen are trained to the highest industry standards and hold all of the industry
standard accreditations.
New Build and Refurbishment
Based on your specification Premier can provide you with a detailed and fully compliant
quotation to deliver a first class project, completed on time and within your budgetary
requirements. Our dedicated team can manage this process from conception to completion
ensuring a high quality build is achieved.
We can also help you with longer-term restoration work following flood, fire or
other significant damage, reducing your workload by overseeing and co-ordinating
all the necessary trades involved.
24 Hour Call Centre/Helpdesk
Premier Support Services can also offer the benefit of a 24 hour helpdesk/emergency call
centre, which can deal with any type of emergency, or repair to your premises in normal
business hours or out-of-hours, this operates 365 days a year.
Our experienced team of operators can deal with any incident before the problem escalates.
A full report and timeline can then be sent to the relevant individuals within your group so any
on-going issues can be resolved as well as creating an audit trail for any purpose.
Any organisation that employes Premier Services for one of it’s core services will automatically
be registered for free with the call centre.
Our Maintenance Division is able
to respond quickly to emergencies,
work to a planned schedule of
routine work, or help you refurbish
or re-design your premises to
ensure they continue to meet
your needs. Over the years,
we have built a reputation for
unrivalled attention to detail and a
comprehensive range of services.
A reputation for unrivalled attention to detail
Building Maintenance Services

7. 12 | Premier 08450 555 444 |Windows & Doors Windows & Doors | Premier 08450 555 444 | 13
Windows & Doors
Repair or Replace?
Rather than replacing windows or doors, you may be able to repair or renovate them,
meaning less disruption and redecoration, which could save your business time and money.
If it’s definitely time to replace, we can find all types of windows and doors to match all of your
existing stock. This includes: aluminium, UPVC and timber.
Our qualified team can advise you on the options available to you, to suit your existing premises.
Our services include:
• Repair or replacement of any type of window and door
• Repair or replacement of springs, handles, catches, keeps and hinges
• Full glazing, any size
• Patent glazing and high level work
• Warwick Sash renovation
• Transom closers and fittings
• Draught-proofing
• Lock and flush bolts
• Lock and panic hardware
• Floor springs and closers
• Security grilles, shutters and other security products
• Patio door systems
• Shop fronts.
Renovation, repair, replacement...
Windows & Doors
We offer a comprehensive window
and door service. Our fully trained
operatives have a wealth of
knowledge and experience and
are happy to advise on the best
solution for you.

8. 14 | Premier 08450 555 444 |Washroom & Janitorial Supplies Washroom & Janitorial Supplies | Premier 08450 555 444 | 15
Washroom & Janitorial
Supplies
Washroom Hygiene Servicing & Supplies
We source high quality products to reflect the image you want to create
as well as suit your budget.
We offer:
• Sanitary disposal bins
• Slimline vending machines
• Liquid soap dispensers
• Air freshener systems
• Warm air and face dryers
• Cotton roller towels
• Urinal sanitising systems
• Water management systems
• Nappy disposal units
Janitorial Supplies
Whatever you are looking for in terms of janitorial supplies, we can deliver,
saving you the time and hassle of sourcing from multiple suppliers.
Products include:
• All paper items
• All cleaning chemicals
• Vacuum cleaners
• Floor maintenance machines
• Dispensing systems
• Soft dressing disposal
• Sharp boxes
• Dust control mats
Workwear and Laundry Service
We can keep you supplied with clean workwear and launder your towels,
tea towels, tablecloths or other soft furnishings to ensure your working
environment is safe and looking its best.
Maintaining a safe, hygienic environment
Washroom & Janitorial Supplies
Maintaining clean, well stocked
washrooms is important for
staff morale as well as peoples
perception of your business.
We are able to meet all of your
washroom requirements and
supply everything you need to
ensure your washrooms are
clean and hygienic for your
employees and visitors.

9. 16 | Premier 08450 555 444 | Catering & Vending Supplies Catering & Vending Supplies | Premier 08450 555 444 | 17
Catering & Vending Supplies
Catering Services
Working through trusted partners, we are able to provide catering
and canteen services from a simple cold food offer to a full and
varied hot food menu. Our focus is on providing a flexible service
that is individual as well as cost-effective, and tailored to your
requirements.
• Catering disposables
• Cafe bars
• Deli bars
• Staff restaurants
Freshness and Quality Guaranteed
We believe in the benefits of using good quality, fresh, ingredients
sourced locally wherever possible, helping to provide maximum
nutritional value with minimal impact on the environment.
Vending Services
Where a full catering service is not practical,
or for ‘out-of-hours’ use, we can supply:
• Drinks vending machines
• Food vending machines
• Desktop food vending machines
Satisfaction Guaranteed
Catering & Vending Supplies
We understand that busy staff really
appreciate having access to a variety
of good quality food and beverages
on the premises. We can offer
everything from a vending machine
to full canteen services, to help keep
your workforce happy and productive.

10. 18 | Premier 08450 555 444 |Total Facilities Management Total Facilities Management | Premier 08450 555 444 | 19
Total Facilities Management
TFM
‘We are committed to providing a high quality service, value for money,
one point of contact, one consolidated invoice’.
Premier Support Services can manage all of aspects of your facility requirements
from Soft FM to Hard FM services. Through experience with our existing client
base over the past few years we have developed a close working relationship
allowing us to understand each others business requirements. Therefore allowing
us to grow alongside our clients adding additional services to their current core
services. Providing them with trust and confidence in the services we deliver
meaning a smooth transition of these additional services.
We believe that providing you with the option of TFM will greatly reduce the amount
of time and effort spent on maintaining your premises. The benefit of using one service
provider will greatly reduce administration and management time spent dealing with
an array of companies. Whilst also reducing the number of invoices received from
the individual companies. We provide you with a one consolidated invoice individually
listing all the services that have been carried out over the financial period.
Premier Support Services will provide you with one point of contact to manage your
account who will be supported by our 24 hour helpdesk team.
24 hour Call Helpdesk
Dedicated to providing you with one point of call, 24 hrs per day, 365 days per
year for any circumstances that may arise that effect the day to day operation
of your premises.
By letting Premier Support Services
take care of every aspect of your
facilities management, you can save
time and money. We are committed
to providing a high quality service
on which you can depend, leaving
you with just one point-of-contact for
all your building services needs and
nothing to worry about.
Let us make life easier for you
Total Facilities Management

11. 20 | Premier 08450 555 444 | Our Commitments Our Commitments | Premier 08450 555 444 | 21
Our Commitments
Health and Safety
The directors and management of Premier Support Services Group are totally committed
towards safeguarding the health, safety and welfare of it’s employees, the public and others who
may be affected by our activities. We believe that our business performance will be enhanced by
our proactive approach towards reducing injuries, ill health and preventing unnecessary losses
and liability. Health and safety initiatives and measures can only be effective if there is maximum
co-operation between management and employees.
Environment
Premier Support Services Group recognises and readily accepts its responsibilities that concern
the environment, which is an integral and fundamental part of the company’s business strategy.
Our ongoing commitment towards achieving the highest possible standards of environmental
performance has been recognised with our accreditation to ISO 14001, an award of which we
are extremely proud and wish to protect for all our futures.
Accreditations
Premier are members of the following organisations, working together to set high standards in
our industry.
Don’t just take our word for it
Who Uses Our Services?
Our Commitments
“As a business we must constantly
evolve and innovate to give the best
value for money to our customers...”
Andrew Walker, Director
Don’t just take our word for it

12. One call
does it all...
Call centre operates
24/7-365 days per year
Begin your journey
towards peace of mind.....

13. 08450 555 444www.premiersupportservices.co.uk
Head Office
4 & 5 Western Court, Bromley Street, Digbeth, Birmingham B9 4AN
Tel: 08450 555 444 Fax: 0845 5480309
Email: info@premiersupportservices.co.uk
Birmingham Office
12-16 Bromley Street, Digbeth, Birmingham B9 4AN
Tel: 08450 555 444
Email: birmingham@premiersupportservices.co.uk
Manchester Office
23 Modwen Rd, Sandpiper Quay, Waters Edge Bus. Park, Salford, Manchester M5 3EZ
Tel: 08450 555 444
Email: manchester@premiersupportservices.co.uk
Nottingham Office
Premier House, 14 The Triangle, NG2 Business Park, Nottingham NG2 1AE
Tel: 08450 555 444
Email: nottingham@premiersupportservices.co.uk
London Office
23 Castalia Square, The Docklands, London E14 3MG
Tel: 08450 555 444
Email: london@premiersupportservices.co.uk
Leeds Office
Unit 16 Acorn Business Park, Killingbeck Drive, York Road, Leeds LS14 6UF
Tel: 08450 555 444
Email: leeds@premiersupportservices.co.uk
Bristol Office
28 Osprey Court, Hawkfield Business Park, Hawkfield Way, Bristol BS14 0BB
Tel: 08450 555 444
Email: bristol@premiersupportservices.co.uk
Slough Office
8 Progress Business Centre, Whittle Parkway, Slough SL1 6DQ
Tel: 08450 555 444
Email: slough@premiersupportservices.co.uk