This document summarizes a presentation about making support sustainable for Drupal sites and businesses. It discusses case studies of three merchants - Arya, Hodor9, and Joffrey - and how each approached support differently to monetize existing work, make support sustainable for a dev shop, and focus on content management respectively. The presentation also covers tools for support like ticketing systems and monitoring, as well as soft skills and technical skills needed for support roles. It emphasizes treating support as a collection of processes rather than projects.