Catchplay merupakan perusahaan distributor film yang berasal dari Taiwan. Di Indonesia, Catchplay hadir melalui kerja sama dengan layanan internet Telkom, Indi Home.

1. CATCHPLAY
Catchplay adalah Aplikasi movie streaming yang bisa diakses melalui gadget, web (PC, tablet,
notebook) dan STB (UseeTV)
Catchplay merupakan OTT video on demand (VIDEO SESUAI PERMINTAAN PELANGGAN)yang
berisi film-film blockbuster seperti film Hollywood, Asia,dan Indonesia yang update secara
mingguan, cthnya seperti :
FILM HOLLYWOOD TERBARU
FILM INDONESIA

2. Syarat dan ketentuan yg berlaku
1. Akses CATCHPLAY , baik di website (gadget / PC pelanggan ) , Aplikasi , ataupun STB UseeTV tetap akan terkena
FUP dimana FUP ini sendiri merupakan sebuah kebijakan yang diterapkan provider untuk membatasi
pemakaian internet. Ketika mengakses internet melebihi batas FUP yang telah ditentukan, maka kecepatan
Internet nya akan menurun.
2. Login Maksimal 3 device
3. Setelah berlangganan di stb pertama bisa dinikmati di stb 2 atau ke 3, jadi cukup sekali berlangganan saja.
4. Melakukan streaming maksimal 1 device
5. Film bisa ditonton Offline (Download Film) melalui aplikasi Catchplay melalui web www.catchplay.com (tidak
bisa download melalui STB UseTv)
6. Tidak semua Film bisa di download
7. Download Film Maksimal 20 film
8. Terdapat beberapa kategori tipe dan merk STB yg support, detailnya dapat di lihat di Mykiss

3. Berbagai macam paket salah satunya
adalah :
Promo B3E5 (Buy 3
Enjoy 5) Layanan
OTT CATCHPLAY
Rp 119.000
blm ppn 11% Ditagihkan 1x
aja pada billing
pemakaian bulan
pertama, untuk di bulan
ke 6 tagihan akan normal
kembali Rp 45.000 (Belum
PPN 11%) dan
ketetntuannya hanya
Harga Single
Rental/TVOD
-15.000
-22.000
Usia Film Tersimpan
(belum diplay)
-Tagihan
(BerhentiOtomatis)
-Tagihan Full
-Usia Film single rental : 48
jam setelah di play
Single Rental Bisa
dibeli tanpa
berlangganan Paket
Movie lovers dulu
*Harga tergantung
film, semakin film
terbaru semakin mahal

4. Cara regitrasi :
-Login melalui aplikasi
Catchplay
-Subscribe melalui STB
-Call Center 147 (Khusus Bayar 1
Bulan, Dapat 3 Bulan
Berlangganan CATCHPLAY +-
(60000))
-Social Media
Telkom (Khusus Bayar 1
Bulan, Dapat 3 Bulan
Berlangganan CATCHPLAY +-
(60000))

5. 01. CARA
REGISTRASI
• Login melalui aplikasi Catchplay
• Subscribe melalui STB
• Call Center 147 (Khusus Bayar 1 Bulan, Dapat 3 Bulan
Berlangganan CATCHPLAY +- (60000))
• Social Media Telkom (Khusus Bayar 1 Bulan, Dapat 3
Bulan Berlangganan CATCHPLAY +- (60000))

6. CARA
UNSUBSCRIBE/N
ONAKTIFKAN
● Melalui STB
● Melalui Aplikasi myIndiHome
● Jika Gagal tidak melalui STB
atapun Apps, dibantu oleh 147
& Socmed :
○ Open ticket MyCX
dengan Symptom Permi
ntaan Cabut
Fitur (Inputer).
tambahkan
keterangan/reason
Unsub pelanggan.
○ Reason Unsub:
sgl tolak ukur pengerjaan
subscribe/unsubsribe 1x24 jam

7. 02. Pembelian OTT
catchplay melalui sc
• Buka SC
• Pilih Transaction
• Masukkan Nomor Internet -
Cari
• Pilih Modification dan Pilih
OTT
• Pilih Paket OTT -> Paket
Langganan Bayar 1
Bulan, Dapat 3 Bulan
Berlangganan CATCHPLAY
+- (60000)
• Muncul Summary Paket
• Cek Ulang Paket dan Jika

8. Panduan Solusi
/ Komplain
Handling
● Tidak bisa Beli Film/Paket
Eksekusi :
● Pastikan bukan nomor Dinas
Kantor
● Pastikan Tagihan Lunas dan tidak
Isolir
● Edukasi :
● Jika pembelian melalui STB :
○ Pastikan setting no
Indihome pelanggan sudah
benar
○ Pastikan setting wifi
menggunakan wifi
pelanggan
○ Upgrade di Indihome apps
store
● Eskalasi :

9. .
Film Putus-putus /
Buffering
• Eksekusi :
• Cek FUP , pastikan masih normal FUPNya
• Pastikan Jaringan internet normal (Speed inet
minimal 1 mbps)
• Edukasi :
• Pandu Clear Cache dari ZTE Faster
• Eskalasi :
• Create Tiket MYCX : Catchplay-Tidak dapat
diputar /lambat/terputus-putus
No.HP yang ada di
catchplay tidak
sesuai dengan data
yang ada di MyIH
• Eksekusi :
• Agent cek DB Profile melalui
dashboard Upoint, jika tidak
sesuai maka agent bantu
update DB Profile melalui mycx
dimenu Add Contact (wajib
verifikasi seperti verifikasi
billing)

10. CREDITS: This presentation template was
created by Slidesgo, including icons by
Flaticon, and infographics & images by Freepik.
FAQ!
Q : apakah cp bisa di tonton secara bersamaan?
A : Streaming bersamaan hanya 2 device, dan bisa digunakan untuk 5
perangkat
Q : apakah untuk movie lovers basic yg dlunya 45 ribu sudah tdk ada ya?
A : jadi sekarang yg berlaku hanya harga 60 rbu saja
Q : Script apa yang disampaikan pelanggan jika pelanggan menanyakan
perubahan PPN menjadi 11%
A : Script mengenai perubahan PPN 11%
"Bapak / ibu kami sampaikan terkait PPN , memang ada perubahan yg
semula 10% menjadi 11% per 1 April 2022. Hal ini sesuai dengan kebijakan
pemerintah yang terbaru."
A : Apakah paket catchplay yang tersedia di SC hanya yg harga Rp. 60.000 saja ?
B : Iya benar, saat ini yg tersedia paket Rp. 60.000

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