The Ministry of Justice places several obligations on claims management companies, including having procedures to handle complaints, complying with advertising codes of conduct, avoiding high-pressure sales tactics or cold-calling, clearly disclosing any fees before agreements, and allowing customers a 14-day cooling off period to withdraw. Large numbers of PPI complaints are referred to the Financial Ombudsman Service, an independent organization set up by the government to adjudicate financial services complaints where the complainant and organization disagree.

1. ppi

2. Other obligations placed on claims management
companies by the MoJ include:
- A requirement to have procedures for handling complaints
made against them
- To comply with all relevant advertising codes of conduct in
the UK
- To avoid high-pressure sales tactics
- To avoid personal cold-calling, e.g. soliciting business
door-to-door or in the street
- To clearly disclose any fees likely to be payable before an
agreement between the claims company and customer is
agreed

3. - To allow a 'cooling off' period of 14 days after signing an
agreement, in which time a customer can withdraw from
the agreement without charge
- To state in advertising material that the company is
'regulated by the Ministry of Justice in respect of regulated
claims management activities.'

4. Large numbers of ppi complaints are referred to the
Financial Ombudsman Service (FOS). The FOS is an
independent organisation set up by government to
adjudicate on financial services complaints where the
complainant and the financial organisation disagree.