Power point on postal mail delivery and its work

Introduction
• International Mail is mail originating in one
country and destined for another country
• Postal system of two or more countries are
involved.
• Many other agencies are also involved
• Geographical and political complexity
• UPU frames the rule and regulations. It has an
important rule for international Mail.

Introduction
 International Mail
◦
Postal articles
 Sender and recipient in different countries
◦ Governed by international treaties
 Universal Postal Union Convention
 Bilateral and multilateral treaties
 International Contracts
◦ Involves multiple agencies
 Posts, customs, ports etc
◦
Involves accounting for all classes of mail
◦
Is essentially import and export
 Remittances
◦
Money orders
◦
Money transfers through tie ups

Role of UPU(Universal Postal Union)
• Established in 1874(09-10-1874 with
headquarter in Berne Switzerland
with 192 member countries.
• India became member of UPU from 01 July 1876
• Sets guidelines of exchange of mail between countries
• Standardizes Postal charges to be collected by each
country on letter post items
• UPU manages IPS facilitating tracking of international
mail item
• UPU also manages IFS to provide international money
order service

International mail categories
• The Postal articles exchanged in the foreign countries are broadly divided into :-
- Letter Post items [Letter Post items (LC/AO) up to 2 kg].
(french term Letters et Cartes/Autres Objects)
- Parcel Post items up to 20 KG
- International Speed post services (ems) up to 35 KG
• The letter post items are :-
 (i) Letters (International)
 (ii) Aerogramme
 (iii) Post Card (International)
 (iv) Airmail Post Card
SMALL PACKET
 (v) Small Packet
 (vi) Printed Papers
 (vii) M-Bag (Bulk bag)
 (viii) Literature for the Blind

1. Letters (International)
• Letter, which may contain a communication enclosed in an
envelope and addressed with a weight limit up to 2 kgs, may be
transmitted to or from addressees or senders in foreign countries
or territories.
• Letters shall conform to the following maximum and minimum
dimensions, namely:-
– maximum dimensions: length, width and depth combined: 900 mm, but
the greatest dimension may not exceed 600 mm, with a tolerance of 2
mm; in roll form: length plus twice the diameter: 1,040 mm, but the
greatest dimension may not exceed 900 mm, with a tolerance of 2 mm;
– Minimum dimensions: surface measuring not less than 90 x 140 mm,
with a tolerance of 2 mm; in roll form: length plus twice the diameter:
170 mm: but the greatest dimension may not be less than 100 mm.

2. Aerogramme
• Aerogramme which is a priority item consisting of a sheet of paper
suitably folded and gummed on all sides, shall be transmitted
exclusively by air to or from addressees or senders in foreign countries
or territories.
• Aerogramme shall be sold by the post offices specified by the Circle
Head: Provided that privately manufactured aerogramme shall not be
transmitted by post.
• Aerogramme shall conform to the following maximum and minimum
dimensions, namely:-
– the maximum size of an aerogramme shall not exceed 110 X 220 mm when
folded and, in that form, its length shall be equal to or greater than its width
multiplied by √2 (Approximate value: 1.4);
– the minimum size permissible for folded aerogramme shall be same as for
letters, i.e. 90 X 140 mm.

3. Post Card (International)
• Postcard is an open communication transmitted by surface, on
a sheet of paper with maximum dimensions of 120 x 235 mm,
with a tolerance of 2 mm, provided they are sufficiently stiff to
withstand processing without difficulties; and with minimum
dimensions of 90 x 140 mm, with a tolerance of 2 mm.
• Postcards, either issued by the Post Offices or manufactured
privately shall be accepted for transmission to foreign
countries or territory: Provided that privately manufactured
postcards shall be rectangular and be made of material and
dimensions similar to those used for the postcards issued by
the Post Office.

4. Airmail Post Card
• Airmail postcard is a postcard which is
transmitted by air.
• The provisions of postcard shall be applicable
to airmail postcard.

5. Small Packet
• Letter post items which contain small quantities of goods such as gifts, items of
saleable value, and samples of merchandise, may be transmitted by post, as small
packets.
• Small packets shall not bear any inscriptions or contain documents in the nature of
current and personal correspondence or any document exchanged between persons
other than the sender and the addressee.
• Small packets shall conform to the following maximum and minimum dimensions
and prescribed for letters, namely:-
– maximum dimensions: length, width and depth combined: 900 mm, but the greatest
dimension may not exceed 600 mm, with a tolerance of 2 mm; in roll form: length plus twice
the diameter: 1,040 mm, but the greatest dimension may not exceed 900 mm, with a
tolerance of 2 mm;
– minimum dimensions: to have a surface measuring not less than 90 x 140 mm, with a
tolerance of 2 mm; in roll form: length plus twice the diameter: 170 mm: but the greatest
dimension may not be less than 100 mm
• Small packets shall have maximum weight upto 2 kg and minimum weight of 100 gms

6. Printed Papers
• Letter post items which contain only newspapers, may
be transmitted by post as printed papers.
• Several printed papers may be sent together in a single
item provided that they shall not bear the names and
addresses of different addressees.
• Printed papers shall be made up in such a way that
their contents are sufficiently protected while
permitting quick and easy verification.
• Printed papers shall have a maximum weight upto 2 kg
and a minimum weight of 20 gms.

7. M-Bag (Bulk bag)
• M-Bag (Bulk bag) are special bags containing printed papers, newspapers, periodicals, books and similar
printed documentation for the same addressee at the same address marked with the inscription “M”
intended for transmission to or from addresses or senders in foreign countries or territory.
• The maximum permissible weight of an M-bag is 30 kg.
• Each M-Bag should be accompanied by Form CN22 or Form CN23 prepared by the sender; Explanation.-
For the purposes of this sub-regulation, “Form CN22” or “Form CN23” means the relevant forms specified
in this behalf by the Universal Postal Union.
• Every M-Bag shall be furnished with a rectangular address label provided by the sender and providing all
the information concerning the addressee and the address label shall be made of sufficiently rigid material
and shall not measure more than 90mmX140mm.
• The postage paid for the M-Bag shall be shown on the address label of the bag and the weight limits for M-
Bags shall be up to 30 kg, which is subject to the maximum acceptable weight limit specified by the country
or territory of destination, whichever is lower.
• M-Bags may also contain other contents as under:
– the contents (commercial samples shipped by manufacturers and distributors, or other non-dutiable commercial
items or informational materials that are not subject to resale) are as list affixed to or otherwise combined with the
accompanying printed papers;
– the contents relate exclusively to the printed papers with which they are being mailed;
– the weight of each content which is in combination with printed papers does not exceed 2 kg;
– the addressee's address shall be shown on each packet of printed papers included in the M Bag.

8. Literature for the Blind (International)
• Papers of any kind (including letters), periodicals, books and plates impressed in
“braille” or any other special type for the use of the blind may be transmitted as
literature for the blind (blind literature).
• Sound records shall be admitted for transmission as literature for the blind only if
these are sent by, or addressed to, an officially recognised institute for the blind
and a list of such institutions in India shall be published from time to time.
• The maximum weight for the blind literature shall be upto 7 kg.
• The literature for the blind shall be exempted from postage but surface airlift or air
surcharge may be availed by paying the applicable fee.

9. International tracked packet service (ITPS)
• The Circle Head is authorised to specify, from time to time, the
offices where the item called as international tracked packet may be
booked subject to the following conditions, namely: -
– the maximum weight of an international tracked packet shall be 2 kg,
provided that the said limit may be amended from time to time;
– the sum of the length, width and depth shall not exceed 90 cm and the
largest dimension shall not exceed 60 cm.
• An international tracked packet shall be booked, transmitted and
delivered in the manner as may be specified by administrative
instructions from time to time.
• The discount and value additions to the customers for international
tracked packet shall be provided in the manner as may be specified
by administrative instructions from time to time.

International Parcel Post Items –
1. International Air Parcel
• International air parcel provides economical and faster mode of transmission of
documents and merchandise to all the Universal Postal Union member countries
with track and trace facility.
• International air parcel may be booked in the post offices as may be specified by
administrative instructions from time to time, subject to the following conditions,
namely: -
– the maximum gross weight of an international air parcel shall be 20 kg, subject to the
maximum acceptable weight limit specified by the country or territory of destination,
whichever is lower or as amended from time to time;
– the maximum dimension shall not exceed 1.5 meter or 3 meters for the sum of the length
and the greatest circumference measured in a direction other than that of length.
• No international air parcel shall be smaller than the minimum size prescribed for
letters i.e. 90 mm X 140 mm.
• An international air parcel shall be booked, transmitted, and delivered in the
manner as may be specified by administrative instructions from time to time.

INTERNATIONAL SPEED POST SERVICES (EMS)
• International speed post, globally known as Express Mail Service (EMS), is a postal
express service for transmission of documents and merchandise, and shall be the best
possible quickest postal service by physical means. Explanation.- For the purposes of this
sub-regulation:-
– “documents” includes documents of any kind containing information or data in alphabetical, numerical or technical form, which are not
dutiable or saleable; and
– “merchandise” includes any article or thing, other than documents transmissible by post, the insurance of which is not compulsory.
• International speed post items (EMS) may be booked from all the post offices across the
country.
• International Speed Post (EMS) may be availed subject to the following conditions,
namely:-
– the maximum gross weight of an international speed post shall be 35 Kg, which is subject to the maximum acceptable weight limit
prescribed by the country or territory of destination, whichever is lower or as amended from time to time; Provided that the higher limit of
weight of an international speed post service addressed to or from any other country or territory may be such as may be specified by
administrative instructions;
– the size of an item for international speed post service shall not exceed 1.5 meter for any one dimension and 3 meters for the sum of the
length and the greatest circumference measured in a direction other than the length;
– discount and value additions to the customers for international speed post shall be provided as may be specified by administrative
instructions from time to time;
– an international speed post (EMS) shall be booked, transmitted and delivered in the manner as may be specified by administrative
instructions from time to time;
– precious metals (including gold, silver, platinum or other precious metals), precious stones (including diamond or other precious stones),
jewellery or any combination of these whether manufactured or not, coins, bank notes, currency notes, securities of any kind payable to
bearer, travellers’ cheques, shall be transmitted by insured Express Mail Service, and the value of such insurance shall not exceed
₹1,00,000; Provided that the higher value of insurance may be specified in respect of any such item

Modes of transmission of International mail
• Surface
• Airmail
• Surface Airlift Mail service (SAL)
• SAL - This service covers mail from India to other
countries. This mail will get the surface transportation
within India up to the office of the exchange. In the
country of destination also, surface transportation will
be provided from the office of exchange to the office
of delivery. Between the countries the mail will get
airlift.

Foreign Mail
• Maximum weight limits;
- Letter - 2 KG
- Printed paper - 2 KG
- Small packets - 2 KG
- Blind Literature - 7 KG
- Bulk bags - 30 Kg.
- Parcels - 20 KG
All articles prohibited for airmail transmission
will also be prohibited for SAL.

International Articles Tariff (Schedule-III) [See regulations 31(2), 72(1), 78(3), 108(3), 109(4),
110(3), 111(3), 112(5), 113(5), 114(7), 116(4), 117(5), 118(4), 119(1), 126(3), 127(3) & 143(1)]
The following rates of postage shall be chargeable on the International postal items to be sent by
Surface where the postage is prepaid, namely:-
Sl.
No
Name of
products
Name of
the
Country.
Weight slab. Rate (in
rupees).
1. LETTERS USA a.Upto first 20 gms. 32.00
b. For every additional 20 gms or part thereof upto 2000 gms. 22.00
For all
countries
except
USA
a.Upto first 20 gms. 25.00
b. For every additional 20 gms or part thereof upto 2000gms. 15.00
2. SMALL
PACKE
TS
USA a.Upto first 100gms. 115.00
b.For every additional 100 gms or part thereof upto 2000gms. 105.00
For all
countries
except
USA
a.Uptofirst100gms. 80.00
b.For every additional 100 gms or part thereof upto 2000gms. 70.00

Sl.
No
Name of products Name of
the
Country.
rupees).
3. PRINTED
PAPER
USA a.Uptofirst20gms. 35.00
b. For every additional 20 gms or part
thereof upto 2000gms.
25.00
For all
countries
except
USA
a.Upto first20 gms. 27.00
b. For every additional 20 gms or part
thereof upto 2000 gms.
17.00
4. Literature for the
Blind packet
For all countries Exempted from
postage
5. Post Card
(Single)
Pakistan, Nepal,Bangladesh and Bhutan 8.00
APPU Countries (except Pakistan, Nepal,
Bangladesh and Bhutan)
10.00
UPU Countries (except APPU Countries) 12.00

Sl.
No
.
Name of
products
Name of the
Country
rupees)
6. Aerogramme For all countries 20.00
7. Airmail Post
Card
Pakistan, Nepal,
Bangladesh and
Bhutan
10.00
Other countries 15.00
8. M BAG For all Countries (a) For weight not
exceeding 5 Kg
700
(b) Per Kg or part
exceeding 5Kg.upto
30 Kg.
150

Registration Fees
In addition to the postage, the fees for registration of the items
(sent by foreign post)
Srl Item Fee
1 Letters, post cards, small packets, printed papers,
aerogramme
₹150
2 M Bag(Formerly referred as Bulk bag) of Printed
Matter
₹750

Advice of Delivery
• The sender of a registered letter-post item, international air
parcel, insured item or express mail service item posted in
India and addressed to any country or territory shall be
entitled to apply for advice of delivery in the form CN 07 at
the time of posting by paying a fee, in addition to the postage
and other fee, at the rates as mentioned from time to time
which includes electronic exchange of advices of delivery
• Advice of delivery (acknowledgement)
– For Nepal and Bhutan – Rs. 10/-
– For other foreign countries – Rs. 20/-

Insurance fee
INSURANCE FEE (INTERNATIONAL)
In addition to postage, the following fees shall be charged for insurance:-
(a)For International Letter Post
(i) For the value insured upto ₹500 ₹210
(ii) For every additional 500 or part thereof in excess of 500
₹ ₹ ₹10
(b)For International Parcel
₹ ₹ ₹10
(c)For Express Mail Service (EMS) /International Speed Post
₹ ₹ ₹6

Surface Air lifted (SAL) Fee
For the postal items to be sent by Surface Air lifted (SAL) mail
the fee shall be charged as under, in addition to normal surface
mail rates:-
S. No Sector Fee of every 20 gms or
part thereof (in rupees)
1. Countries in Asia 3.00
2. Countries in Europe 4.00
3. Countries in Africa 4.00
4. Countries in North America &
Australia
7.00
5. Countries in South America 9.00

Air Surcharge Fee
For the postal items to be sent by air, the air surcharge fee shall
be charged as under, in addition to normal surface mail rates: -
S. No. Sector Fee of every 20 gms or
part thereof (in rupees)
1. Countries in Asia 4.00
2. Countries in Europe 5.00
3. Countries in Africa 5.00
4. Countries in North America
and Australia
8.00
5. Countries in South America 10.00

Tariff calculator
• International tariff can be calculated using the
menu Tools – Postage calculator and hitting
the link ‘International mails’ in the India Post
site.
• Post info app can also be used for calculation
of tariff.
• Pos software automatically calculates the tariff

Governance
 Governed by PO Guide part II
 Based on PO Rules & Regulation 2024
 Universal Postal Convention

Letter & Parcel Post Regulations

EMS Manual
 Governed by all Import & Export Laws
 DGFT Circulars
 Prohibitions & Restrictions
 DGCA Restrictions for airmail

Based on ICAO& IATA Rules
• DGFT – Directorate General of Foreign Trade
• DGCA - Directorate General of Civil Aviation
• ICAO – International Civil Aviation Organisation
• IATA – International Air Transport Association

Financials

India Post gets for delivering postal articles:

SDR 4.049 for 1 kg of LC/AO mail

0.6 SDR Extra for each Registered letter

1 SDR Extra for each Insured article

Minimum of 3.5 SDR for EMS Document

Minimum of 5 SDR for EMS Merchandise

Almost 7 SDR's for a Parcel

Pay similar amounts to other countries

Revenue Potential is tremendous

1 SDR(Special Drawing Rights) = INR 104.6298 for 2023

Checks at point of Booking

Most critical

Check and inform customer of service features
 Existence of service

EMS or SAL service may not be available to a country

Wrongly booked article will lead to a grievance and added
cost
 Registration- A value addition to a low value
service
• What can be registered- Only LC/AO mails
• Made accountable and trackable by giving a
number
• All other services like Parcels and EMS are already
accountable

Checks at point of Booking(Contd.)

Correct Barcoding

For Parcels starting with C and ending with IN

For insured Parcels starting with CV

For EMS starting with E and ending with IN

For Registered Letters starting with R

For Insured letters starting with RV

These have ISO and Postal technical standards

For articles with Barcodes

Booking data is captured online – Called Event A

Is transmitted through IPS to foreign countries.

Allows end to end tracking


Effects of Wrong Barcoding:

Article cant be tracked
 Ends up at the wrong Office of Exchange
 The Office of Exchange in India or abroad will change the
barcode

The Department may have to pay penalty to the foreign
postal operator

May end up paying EMS Rates for a registered letter!

If there's no Barcode

A penalty of 1 SDR per article for Registered letters is
applicable

For EMS and Parcels- They are treated as non-accountable

Revenue is lost due to this


Customs Declaration

All articles should have a CN22/CN23
 CN 22 for value less than SDR 300
 CN23- for value of SDR 300 & more
Multiple copies(depends on Country)

Sender advised to check prohibitions/ restrictions

Booking official should know the importance

For merchandise commercial invoices a must

Customs related issues are senders responsibility
 Our duty is to facilitate
 Article without declarations can be delayed and
confiscated

Compensation
COMPENSATION FOR INTERNATIONAL ITEMS
(i)Compensation payable in event of loss of the items: -
Name of the Product Compensation
Registered item The declared value of contents or 30SDR, which ever is
less, plus the postage paid.
International Parcel Limited to 40 SDR per item plus 4.5 SDR per kg or the
declared value of the contents, whichever is less subject to
an upper ceiling of 130 SDR, plus the postage paid.
International Express
Mail Service (EMS
Merchandise)
Limited to the declared value of contents or 130 SDR,
whichever is less, plus the postage paid.
International Express
Mail Service(EMS
Document)
Limited only to the postage paid.
International Tracked
Packet Service(ITPS)
Restricted to 1000/- or the actual declared value of the
₹
contents damaged or lost whichever is less.

Compensation
COMPENSATION FOR INTERNATIONAL ITEMS
(ii) Compensation payable in event of damage or part damage of the items: -
Name of the Product Compensation
Registered item Limited to the declared value of lost or damaged
content.
Note 1: In any case, it shall not exceed the
corresponding amounts mentioned for International
registered item in case of loss, total theft or total
damage.
Note 2: Postage paid by the sender shall not be
refunded in this case.
International Parcel
International Express Mail
Service (EMS Merchandise)
International Express Mail
Service (EMS Document)
Limited only to the postage paid.
International Tracked Packet
Service(ITPS)
Restricted to 1000/- or the actual declared value of
₹
the contents damaged or lost whichever is les


Packaging

Parcels should not be packed in cloth

Documents should be in secure envelopes

Address

Complete in English

Telephone number

Post code

Effects of Correct Booking
 Proper channel is ensured
 Tracking possible
 Delays in Customs clearance eliminated
 Timely delivery is ensured
 Accounting is facilitated
 Leads to customer satisfaction and
growth in Business

Functioning of different offices of exchange
• Air mail foreign: All air mail going to foreign countries are despatched
through air mail foreign. Exchange Chennai Air Fgn, Mumbai Air
Fgn,Calcutta Air Fgn, Delhi Air Fgn, Kochi International Mail Centre.
Generally Air Fgn are part of RMS divisions. Customs examination is
done in these offices.
• Foreign PO: Generally surface mail which requires customs examination
is exchanged by foreign Post. Eg. Kochi Fgn, Chennai Fgn, Mumbai Fgn,
CalcuttaFgn. Generally these offices are part of Postal wing.
• Sub Foreign PO: These office are not despatching mail to foreign
country. They receive mail from foreign country and customs
examination also is done at these offices. Eg. Bangalore Sub Fgn,
Ahmedabad sub Fgn, Jaipur Sub Fgn, and Srinagar Sub Fgn.
• Transit office of exchange: Closed bags are exchanged between
neighbouring countries. Eg.Jodhpur, Siliguri

Despatch of International Outbound Articles
• In case of International Outbound articles process mentioned in the IR &GB
Division O.M. No. CF-71/16/2022-CF-DoP Dated 22.06.2023 shall be followed.
• The post office closing direct bags for mapped FPO (if volume justified (at least
10kg/15 articles daily for each category and approved by Circle/region) as
prescribed in aforesaid O. M. shall prepare separate bags for FPO in following
manner:
a) EMS in Orange Color Bag Label by writing "EMS" in bold letters
b) Registered articles in Orange Color Bag Label by writing "Fgn. Regd" in bold letters
c) ITPS item in Orange Color Bag Label by writing "ITPS" in bold letters
d) If Post offices send International Outbound mail to NSHs (if the volume is not justified),
international mail (EMS document, registered & ITPS) may be sent in one bag. NSHs will
segregate the items category-wise and close the bag to mapped FPO in the similar manner as
prescribed above in (i), (ii) and (iii).
e) Best transmission mode shall be used to ensure early receipt of bags at FPOs concerned.

Despatch of ITPS
• In respect of International Track packets (ITPS) bag closing
pattern will be as follows:
– Post Office mapped with ICHs will close direct separate bag directly to their NSHs
only.
– Post Offices/IBCs to close direct bags for outward ITPS and Registered/Insured letter
post articles (letter, small packet, Blind-Literature, printed paper, M Bag) to mapped
FPO/OE in case the daily average of 15 articles/10 Kg mail per category exists as
mentioned in IR &GB OM Number CF-71/16/2022-CF-DOP dated 22.06.2023
– Hubs will process the domestic packets and close bags for the destination as per the
applicable transport mode (Air/Surface). However, it should be super scribed in right
hand corner of the label i.e. either AIR or SURFACE.
– In respect of International outward category of mail, all NSHs shall close direct bags
to the mapped FPOs only for Registered/Insured letter post items and ITPS articles
and dispatch the bags through Air where air connection is available.

Handling of International Mail- International
Postal System (IPS)
• IPS application prescribed by Universal Postal Union (UPU) is used for handling International mail.
This application provides all international articles under the category of EMS, Registered Letters
and Parcels. It also allows track and trace on postal articles and generate UPU standard postal
documents. The events are captured in CSI at the Post Office. The Office of Exchange uses IPS
application. IPS track and trace is integrated with India Post Web site and one can track
International Mails in the India Post website similar to Inland mails.
• Foreign Registered and Speed Post articles are initially received at the designated Office of
Exchange like Mumbai, Delhi, Kolkata, Chennai or Kochi foreign post offices. Article data will be
captured at the above Foreign Post Offices and either sent to the destination through Sub foreign
post offices located at various circles or directly to the office of delivery.
• On receipt of articles at the office of delivery, all articles will be handled similar to any other
Registered or Speed Post articles. Letters or parcels will be entrusted to postman and returns also
will be taken in the postman module.
• On entering the delivery or non-delivery details of foreign articles, the customer can track the
articles anywhere in the world. It is important to note that India Post will generate revenue from
the sender country only when delivery details of the articles from that country are uploaded.
• Hence it is important to upload the delivery details to ensure that the revenue on account of the
transmission of articles is received by India.

Remarks on Disposal of Foreign Articles
• Unlike domestic mails, the international mail operations directly affect the revenue of the department as
even a small discrepancy in handling the items received or data entry failure of the events or wrong entry
reduces India Post revenue and adversely reports our performance. Therefore, it is essential that we pay
attention to ensure that all international mail items are delivered on the date of arrival at the PO and that
the delivery information for all the accountable mail delivered (EMS, Parcels, Registered and insured
letters) is uploaded on IPS web portal. If for any reason the articles are not delivered, non delivery remarks
are also to be captured in the website.
• As an international mail item moves from the booking office in one country to delivery office in another
country and gets delivery, it moves through various processing facilities. The data of these activities have
to be captured to provide tracking information to customer. The following are the events
– Event A - Booking of article
– Event B - Receipt at outward OE (office of exchange)
– Event C - Dispatch from Outward OE
– Event D - Receipt at inward OE
– Event E - Transfer to Customs
– Event F - Release from customs/dispatch from Inward OE
– Event G - Receipt at delivery office
– Event H - Attempted delivery
– Event I - Delivery to addressee
• Of these events, the last three events are the ones that the delivery Post offices will have to capture.

REDIRECTED OR RETURNED INTERNATIONAL ITEM.
• Where an insured international parcel, which
has been redirected or returned as
undeliverable, is received in India subject to a
fresh insurance fee by reason of its having
been so redirected or returned, such fee shall
be recoverable on delivery, as if it were
postage due

• Progress test on Module 2 Unit 2

Power point on postal mail delivery and its work

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Power point on postal mail delivery and its work

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