Polar Unlimited and Toronto 211

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For Net Change Week in Toronto, 3 change making organizations were paired up with 3 interactive agencies to work on a wicked problem. One such collaboration was Toronto 211 and Polar Unlimited. On the final day of Net Change, Polar presented their solution. It was a special day.

Technology

“THE MASS OF MEN LEAD LIVES OF QUIET DESPERATION”
HENRY DAVID THOREAU

[YOUTH AWARENESS] [USER EXPERIENCE] [CONFUSION]

[AWARENESS]

[USER EXPERIENCE]

[CONFUSION]

I HAVE A GET
EXPLORE DECISION BETTER LIFE
PROBLEM CONNECTED

NO HELP

EXPLORE/
DECISION/ SELF-HELP

CONNECT

NO HELP

EXPLORE/
DECISION/ SELF-HELP

CONNECT
[AWARENESS]

NO HELP

EXPLORE/
DECISION/ SELF-HELP

CONNECT [CONFUSION]

NO HELP

EXPLORE/
DECISION/ SELF-HELP

CONNECT

[USER EXPERIENCE]

I HAVE A EXPLORE/
DECIDE/ BETTER LIFE
PROBLEM
CONNECT

[AWARENESS]

I HAVE A
BETTER LIFE
PROBLEM
[USER EXPERIENCE]

[CONFUSION]

21 1 TORONTO. c a
21 1 ONTARIO. c a
21 1 ONTARIONORTH. c a
21 1 NIAGARA. c a
21 1 OTTAWA. c a
21 1 PEEL. c a
21 1 HALTON. c a
21 1 SIMCOECOUNTY. c a
21 1 WINDSOR-ESSEX. c a

[AWARENESS]

I HAVE A
BETTER LIFE
PROBLEM

[CONFUSION]

911 EMERGENCY
811 CALL BEFORE YOU DIG
711 TTY ACCESS
611 BELL CUSTOMER SERVICE
511 ROAD & HIGHWAY INFORMATION
411 DIRECTORY ASSISTANCE
311 MUNICIPAL GOVERNMENT INFORMATION
211 SOCIAL & COMMUNITY SERVICES
111 UNASSIGNED

[AWARENESS]

I HAVE A
BETTER LIFE
PROBLEM

211ideas.ca
CREATING CHANGE, 211 CHARACTERS AT A TIME

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Polar Unlimited and Toronto 211

2. “THE MASS OF MEN LEAD LIVES OF QUIET DESPERATION” HENRY DAVID THOREAU

3. A JOURNEY

10.

11.

12.

13.

14. [YOUTH AWARENESS] [USER EXPERIENCE] [CONFUSION]

15. [YOUTH AWARENESS]

16. [AWARENESS] [USER EXPERIENCE] [CONFUSION]

17.

18. 56,000

19. [EXPERIENCE MAP]

20.

21. I HAVE A BETTER LIFE PROBLEM

22. I HAVE A GET EXPLORE DECISION BETTER LIFE PROBLEM CONNECTED

23. I HAVE A BETTER LIFE PROBLEM

24. I HAVE A PROBLEM BETTER LIFE

25. I HAVE A PROBLEM

26. EXPLORE

27. EXPLORE

28. DECISION

29. DECISION

30. NO HELP DECISION

31. NO HELP DECISION SELF-HELP

32. NO HELP EXPLORE/ DECISION/ SELF-HELP CONNECT

33. NO HELP EXPLORE/ DECISION/ SELF-HELP CONNECT [AWARENESS]

34. NO HELP EXPLORE/ DECISION/ SELF-HELP CONNECT

35. NO HELP EXPLORE/ DECISION/ SELF-HELP CONNECT [CONFUSION]

36. NO HELP EXPLORE/ DECISION/ SELF-HELP CONNECT [USER EXPERIENCE]

37. NO HELP EXPLORE/ DECISION/ SELF-HELP CONNECT +

38. NO HELP EXPLORE/ DECISION/ SELF-HELP CONNECT =

39. I HAVE A EXPLORE/ DECIDE/ BETTER LIFE PROBLEM CONNECT

40. [AWARENESS] [USER EXPERIENCE] [CONFUSION]

41. [AWARENESS] I HAVE A BETTER LIFE PROBLEM [USER EXPERIENCE] [CONFUSION]

42. I HAVE A PROBLEM BETTER LIFE

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48. [AWARENESS] I HAVE A BETTER LIFE PROBLEM [USER EXPERIENCE] [CONFUSION]

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50. 211.ca

51. [AWARENESS] I HAVE A BETTER LIFE PROBLEM [CONFUSION]

52. 911 EMERGENCY 811 CALL BEFORE YOU DIG 711 TTY ACCESS 611 BELL CUSTOMER SERVICE 511 ROAD & HIGHWAY INFORMATION 411 DIRECTORY ASSISTANCE 311 MUNICIPAL GOVERNMENT INFORMATION 211 SOCIAL & COMMUNITY SERVICES 111 UNASSIGNED

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57. WHEN YOU NEED 2 KNOW 21 1 . c a

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65. [AWARENESS] I HAVE A BETTER LIFE PROBLEM

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67. 211ideas.ca CREATING CHANGE, 211 CHARACTERS AT A TIME

Polar Unlimited and Toronto 211

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