The document discusses global outsourcing trends, including that British Airways saves $23 million for every 1,000 jobs relocated to India. It is predicted the offshore outsourcing market will be worth $25 billion in 2015. Companies are increasingly outsourcing to reduce costs and manage administrative functions. Top outsourced services include IT help desks, application development, and payroll. Grant Thornton discusses their global outsourcing revenue of $250 million and over 1,000 outsourcing professionals. Key considerations when outsourcing include cost savings, due diligence of partners, managing relationships, and ensuring confidentiality. Popular outsourcing destinations include India, China, the Philippines, Poland, and Latin America.

1. Global outsourcing trends
Key facts
$23m
15%
saved for every 1,000 jobs British
Airways relocates to India.
average cost saving made by
outsourcing
$25bn offshore outsourcing predicted to
be a $25 billion market in 2015
$82bn global market size of outsourced
services in 2013
Cloud computing
To help reduce headcount and costs, to manage customer relationships, human resources, finances
and documents, process transactions and other administrative services.
Outcome based outsourcing
To strategically manage risks between providers and the business, many companies are opting to
follow an outcome based outsourcing model
The rise of the outsourcing professional
Companies harnessing the opportunities outsourcing can provide are building skilled professionals to
lead the charge.
Near-shoring
Companies are choosing to work with outsourcers who are geographically closer and in better time
zones for their business.
'Quality over cost' or 'cost over quality'?
Many are now prioritising quality over cost to enhance performance and deliver better value
Trends in outsourcing
Top outsourced services
1
2
IT help desk
Application development
3 Payroll

2. Grant Thornton: our commitment to clients
Key facts
$250m Grant Thornton's global
outsourcing revenue
1,000+ outsourcing professionals
at Grant Thornton globally
100+
Grant Thornton member
firms offering outsourcing
services
Presence in markets that matter
With more than 38,500 people in over 130 countries, we are a truly global
organisation. However big your organisation or however international the
challenges you face, we have the resources to match. With presence in key
outsourcing hubs, we are well placed to help you with your outsourcing strategy.
Recent awards
Our brand is recognised the world over. Our reputation within
the industry is your assurance of quality and integrity.

3. Outsourcing: what you need to know
Key considerations when
looking to outsource
• what are the benefits to our company if we outsource certain
business functions?
• can we deliver cost savings by improving the way we operate?
• have we done sufficient due diligence details on our potential
partners?
• do we have the right skills and experience to manage the relationship?
• what are the major obstacles to our business in outsourcing?
• what are the key external risks that the business faces?
• does the cost-benefit analysis, risk profile and stakeholder sentiment
support the move?
• how can we ensure confidentiality is maintained?
• which processes should we outsource?
Deciding where to outsource business functions to is a challenge in itself. India remains a
dominant force in outsourcing but other viable options are giving the outsourcing hotspot a
run for its money.
India: India continues to be a dominant outsourcing destination because their
culture is full of intelligent, efficient, and hard-working individuals.
China: A key player in the global outsourcing industry with plans to take a
significant segment of India’s outsourcing revenue in the future.
Philippines: With a growth rate of 46%, the Philippines is a strong competitor
with low labour costs, a highly skilled workforce, and language diversity.
Poland: With a highly-skilled, multilingual and affordable workforce in proximity
with major European financial centres, Poland is an attractive destination for
companies looking for a “nearshoring" option.
Latin America: Countries including Brazil, Chile and Costa Rica (amongst others)
are becoming big players due to their advantageous locations, tax incentives and
multilingual workforce.
Destinations for outsourcing

4. Grant Thornton: our commitment to clients
Presence in markets that matter
With more than 38,500 people in over 130 countries, we are a truly global
organisation. However big your organisation or however international the
challenges you face, we have the resources to match. With presence in key
outsourcing hubs, we are well placed to help you with your outsourcing strategy.
Recent awards
Our brand is recognised the world over. Our reputation within
the industry is your assurance of quality and integrity.
Outsourcing: how we can help
• Bookkeeping and financial accounting: Supporting you with bookkeeping, payroll
calculation and accountancy and tax reporting obligations.
• Tax compliance: Preparation of tax declarations, monitor the assessment procedure, check
tax assessments and inform you about necessary payments.
• Payroll: We can support you in reducing your administrative costs and ensuring that security
and confidentiality issues are dealt with.
• Human resource consulting: Outsource the entire company’s HR processes or individual
aspects for a solution that is based on your strategy.
• Compilation of financial statements: Help you fulfil your duty to keep records.
• Business process outsourcing and consulting: Helping you decide which processes could
be outsourced, improving efficiency and lowering costs.