Nadia Debondt has worked as an administrative assistant at Optimal Parking Control for 2 and a half years after previously working as an accountant doing VAT returns and at a Texaco doing checkout and manning the phones. In her current role, she handles desk work, phone calls, works with the service department, deals with complaints, processes payments, and while the work can be heavy dealing with many complaining people, she finds motivation in the job security and being able to help people.

1. INTERVIEW WITH AN EMPLOYEE
INTERVIEW WITH NADIA DEBONDT, ADMINISTRATIVE ASSISTANT AT OPTIMAL1.1
PARKING CONTROL.
Nadia is 39 years old, married and a sweet mother. She works at Optimal Parking Control.
 Hello Nadia, how long do you work for Opc?
Since September 2012, 2 year and a half.
 What are your tasks here?
The desk, the telephone, service departement, complaints,
link payments, …
 What is your motivation to do this work?
It’s close to home, job security, because these services, do
not go faliet.
 Did you have other work before you started
working here?
Yes, I have worked at an accountant, there I did the VAT
returns and other tasks.
I also have worked at texaco, there I did the checkout and the
shop, I also took phones on.
 What do you think of the work at Opc?
Sometimes quite heavy, and I see many complaining people.
But sometimes people appreciate it if you can help them.