First Retail Group's Lorraine Nicholson talks about Wellington City Council's Eyes On Programme as it supports the pharmacy sector in New Zealand's Capital City
The volunteer training document provides information on various topics to prepare volunteers for their roles. It begins with the volunteer services mission statement focusing on caring, respect, integrity, collaboration and excellence. It describes volunteer opportunities for students and areas they can serve in. It also reviews hospital values, accreditation, infection prevention, safety protocols, emergency codes, customer service and more to ensure volunteers understand expectations and can properly assist patients, staff and visitors.
Coronavirus prevention-tips-how-to-stop-touching-your-faceRonald Vincent
For Coronavirus prevention doctors and health care professionals are reminding everyone to keep their hands away from their faces. More specifically, avoiding touching your eyes, nose and mouth could be a key to staying healthy, as “touching
the mucous membranes on your face with your dirty hands allows germs that cause respiratory infections to enter the body
This document provides a summary of 5 must-have items to survive the coronavirus pandemic based on the experiences of South Korean residents:
1. Hand sanitizer, as it has become essential to use whenever entering stores or buildings.
2. Masks, preferably thicker ones, as mask supplies ran out quickly due to panic buying and long lines formed. It is best to purchase masks early.
3. Grocery shopping apps, as grocery stores have long lines and empty shelves so it is better to order online.
4. Antibacterial soap, to properly wash hands frequently as a key prevention method according to experts.
5. Indoor workout equipment like dumbbells and yoga mat
ENGLISH - COVID WARRIORS FINAL-MOYAS.pptxsantosh509014
The document provides guidance for COVID Warriors (youth volunteers, NSS, NCC, AYUSH students) on their role and training for response and containment measures related to COVID-19. It covers topics like communication and explaining COVID-19, community surveillance including contact tracing, preventive measures like hand hygiene and social distancing, supportive public health services for home care and quarantine, and ensuring personal safety of COVID Warriors. The training aims to enable COVID Warriors to support awareness efforts and assist local health officials in surveillance and response activities in communities.
Get your stunning, easy-to-use, responsive website with Vision51. We specialize in Web Design Marketing Warrington, search engine optimization, Facebook Advertising, SEO Warrington at Cheshire, Widnes, Wirral, Wigan, and St.Helens. For more information, Visit us at vision51.co.uk
1. Infection control is important to prevent the spread of microorganisms and protect both healthcare workers and patients from infection.
2. Proper hand hygiene, including washing hands with soap and water or alcohol-based sanitizer, and use of personal protective equipment are essential practices to reduce infection risk.
3. Standard precautions like hand hygiene, use of protective barriers, and cleaning of surfaces help minimize infection risks for all patients.
Covid 19 Response and Containment MeasuresKULDEEP VYAS
This document discusses measures to contain the spread of COVID-19 in the community. It outlines the roles and responsibilities of frontline workers like ASHA, ANM, and AWW in raising awareness, conducting surveillance, contact tracing, and providing support. Key activities include identifying high-risk groups, educating on preventive measures like hand hygiene, respiratory etiquette and social distancing. It also covers management of suspected and confirmed cases, addressing stigma, and ensuring personal safety of frontline workers.
The volunteer training document provides information on various topics to prepare volunteers for their roles. It begins with the volunteer services mission statement focusing on caring, respect, integrity, collaboration and excellence. It describes volunteer opportunities for students and areas they can serve in. It also reviews hospital values, accreditation, infection prevention, safety protocols, emergency codes, customer service and more to ensure volunteers understand expectations and can properly assist patients, staff and visitors.
Coronavirus prevention-tips-how-to-stop-touching-your-faceRonald Vincent
For Coronavirus prevention doctors and health care professionals are reminding everyone to keep their hands away from their faces. More specifically, avoiding touching your eyes, nose and mouth could be a key to staying healthy, as “touching
the mucous membranes on your face with your dirty hands allows germs that cause respiratory infections to enter the body
This document provides a summary of 5 must-have items to survive the coronavirus pandemic based on the experiences of South Korean residents:
1. Hand sanitizer, as it has become essential to use whenever entering stores or buildings.
2. Masks, preferably thicker ones, as mask supplies ran out quickly due to panic buying and long lines formed. It is best to purchase masks early.
3. Grocery shopping apps, as grocery stores have long lines and empty shelves so it is better to order online.
4. Antibacterial soap, to properly wash hands frequently as a key prevention method according to experts.
5. Indoor workout equipment like dumbbells and yoga mat
ENGLISH - COVID WARRIORS FINAL-MOYAS.pptxsantosh509014
The document provides guidance for COVID Warriors (youth volunteers, NSS, NCC, AYUSH students) on their role and training for response and containment measures related to COVID-19. It covers topics like communication and explaining COVID-19, community surveillance including contact tracing, preventive measures like hand hygiene and social distancing, supportive public health services for home care and quarantine, and ensuring personal safety of COVID Warriors. The training aims to enable COVID Warriors to support awareness efforts and assist local health officials in surveillance and response activities in communities.
Get your stunning, easy-to-use, responsive website with Vision51. We specialize in Web Design Marketing Warrington, search engine optimization, Facebook Advertising, SEO Warrington at Cheshire, Widnes, Wirral, Wigan, and St.Helens. For more information, Visit us at vision51.co.uk
1. Infection control is important to prevent the spread of microorganisms and protect both healthcare workers and patients from infection.
2. Proper hand hygiene, including washing hands with soap and water or alcohol-based sanitizer, and use of personal protective equipment are essential practices to reduce infection risk.
3. Standard precautions like hand hygiene, use of protective barriers, and cleaning of surfaces help minimize infection risks for all patients.
Covid 19 Response and Containment MeasuresKULDEEP VYAS
This document discusses measures to contain the spread of COVID-19 in the community. It outlines the roles and responsibilities of frontline workers like ASHA, ANM, and AWW in raising awareness, conducting surveillance, contact tracing, and providing support. Key activities include identifying high-risk groups, educating on preventive measures like hand hygiene, respiratory etiquette and social distancing. It also covers management of suspected and confirmed cases, addressing stigma, and ensuring personal safety of frontline workers.
Albrect: How to Respond to a Security Incident WorkshopALATechSource
This document provides guidance on responding to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends establishing clear codes of conduct, training staff on introduction and de-escalation techniques, cultivating law enforcement support, and following top tips like trusting intuition and working as a team.
ENGLISH - COVID WARRIORS FINAL-AYUSH.pptxljgmcrone
The document provides guidance for training AYUSH students as COVID warriors. It outlines the objectives of the training which are to explain the role of COVID warriors and what they need to know about COVID-19. It then details the sessions that will be covered in the training, including communication and response measures, prevention techniques, community surveillance, supportive public health services, and personal safety. The document defines suspect cases and types of contacts and provides guidance on contact tracing and advisories for contacts. It emphasizes creating a supportive community environment and providing home care and support for those in home quarantine.
This was an event held at Brunel University
Monday June 16th 2014
Conference Organisers
Dr Priscilla Harries, Director of Occupational Therapy
Brunel Institute for Ageing Studies
Mr Brian Smith
Joint Lead Officer Crime and Disorder, Trading Standards Institute
The event was for professionals or organisations who work with adults at risk or are in a position to detect and prevent scams as well as researchers who are interested in research on financial abuse/ fraud and prevention of scams.
We plan to make this an annual event
The speakers were
Ms Marilyn Baldwin OBE – Think Jessica
Mr Nick Ellender, Former Chair of the London Safeguarding Adults Network - ‘Safeguarding from the Local Authority perspective’
Dr Cassandra Cross -Key note ‘Beyond money and borders: Seniors’ experiences of online fraud’
Chief Inspector Ronnie Megaughin and Mr Graham Vance, Financial Business Security Adviser at Scottish Business Resilience Centre – ‘Banks Detecting and Reporting Financial Harm’
DC Suzanne Grimmer, A/DS Hannah Nunn, A/D Jim Egley, Operation Amberhill Specialist Organised & Economic Crime Command – ‘Courier Fraud, Suspicious Activity Reports and the Little Book of Big Scams’
Brian Smith, Trading Standards - “At risk “ consumers being targeted by scammers; the Trading Standards response.
Lou Baxter, National Scam Team – The role of the National Trading Standards Scams Team
Maria Gray and Sam Falkner – Capability and Support Central Safeguarding Team - An Adult Protection Framework
Dr Priscilla Harries, Brunel University – Evidence based training tools
Albrecht Workshop: How to Respond to a Security Incident at Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends consistently enforcing rules of conduct, posting them prominently, cultivating law enforcement support, de-escalating conflicts, and knowing when to involve authorities.
Albrecht Workshop: How to Respond to a Security Incident at Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends consistently enforcing rules of conduct, posting them visibly, cultivating law enforcement support, de-escalating conflicts, and following safety procedures during emergencies.
How to Respond to a Security Incident in Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends consistently enforcing rules of conduct, posting them prominently, cultivating law enforcement support, de-escalating conflicts, and knowing when to involve authorities.
How to Respond to a Security Incident at Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document emphasizes establishing clear rules of conduct, training staff on security procedures, collaborating with law enforcement, and trusting one's intuition when dealing with challenging situations.
Global Health Drawers - Cash Drawer Cleans Money Cam Taylor
Global Health Drawers - Cash Drawer that cleans the bacteria and virus on money giving you clean money. Money is the dirtiest surface humans touch each day, which is passed around spreading infectious diseases making society very sick.
COVID-19 causes a global public health crisis. Coronavirus leads to respiratory infections so that it can be transmitted through the droplets of saliva. When an infected person coughs or sneezes, the virus will be transmitted by respiratory droplets through the mouth or nose
This is the EASIEST thing you can have control over: The prevention of infection control. WASHING YOUR HANDS! And even ensuring those working with you, or even your patients, WASH THEIR HANDS TOO! If your patient is in isolation, for example, it is up to you to ensure your patient's safety and the safety of those also working with your patient.
This document provides senior citizen safety tips from the Griffin Police Department. It offers advice on preventing burglary through home security measures like lighting, locks and alarms. It warns of various scams targeting seniors, such as fraudulent charities or investment opportunities. The document also discusses signs of elder abuse like injuries or withdrawn behavior and advises seeking help from authorities in these situations. Fire safety tips are given like installing and testing smoke detectors regularly. Seniors are encouraged to be alert in public and protect personal information to avoid identity theft and fraud.
Thinking something defferent about corona virus Papon Sarker
This presentation discusses coronavirus disease (COVID-19) and provides recommendations for preventing its spread. It explains that COVID-19 is an infectious disease caused by a newly discovered coronavirus. It recommends traditional prevention methods like cleaning hands often, maintaining distance from those coughing or sneezing, and staying home when unwell. The presentation then suggests thinking differently about COVID-19 by spending time with family outdoors, building trust and connections in the community through social media, thanking essential workers, and spreading more positive news about recoveries. The conclusion is that detecting COVID-19 early helps prevent its spread since there are currently no vaccines, and thinking creatively can help address this situation.
The document summarizes insights from an Edelman conference call about managing communications during the 2009 swine flu outbreak. [1] There was disagreement among officials in Mexico on how to message the situation as schools and restaurants closed and people panicked. [2] A public health expert explained what was known and not known about the virus's spread and effects. [3] The document outlines best practices for organizations to effectively communicate with employees and the public during an uncertain public health crisis.
AAKAR SKIN SCIENTIFIC approach/advantage
The face is extremely important as it’s the first thing that people notice about you. Every individual rightfully aspires to look good in a youthful and natural way.
At ‘Aakar Skin Scientific’, we assimilate impeccable artistic vision and the best technological breakthroughs in dermatology to enhance the beauty of your skin.
With its outstanding team of doctors, ‘Aakar Skin Scientific’ helps you neutralize frown lines, wrinkles, fine lines, and scars and plump out your lips and cheeks in its state of the art facilities at highly affordable, and keeping the concerns for value for money.
No wonder, patients from all over the world visit ‘Aakar Skin Scientific’ to achieve their cosmetic and skincare go.
Book an appointment, call ‘Aakar Skin Scientific’ at +91 9820046112 / 9769435112 or visit www.icls.in
- The document outlines emergency codes and security procedures for University Hospitals - St Paul and Zale Lipshy. It provides contact information for emergency (911) and non-emergency (311) calls.
- Security rules require wearing visible name badges, staying alert, and reporting suspicious activity, especially in sensitive areas like the ER and pharmacy.
- Code Pink is called for an infant abduction. Staff should check rooms and areas for the missing infant while maintaining security of exits.
- Code Silver is called for a non-patient threat. Staff in the area should remain calm and not provoke the individual, while others remove others and close doors until police arrive.
The document provides information on COVID-19 and recommendations for prevention. It discusses how the virus spreads through droplets, symptoms of the disease, who is at higher risk, and treatment and prevention measures. Key recommendations include washing hands frequently, maintaining distance from infected individuals, and seeking medical advice if symptoms appear along with risk factors like travel history.
Wash your hands frequently with soap and water or alcohol-based hand rub to kill viruses. Maintain at least 3 feet of distance from others who are coughing or sneezing to avoid breathing in droplets. Avoid touching your eyes, nose and mouth to prevent viruses on hands from entering your body. Practice good respiratory hygiene by covering coughs and sneezes and disposing of tissues immediately. If you have a fever, cough and difficulty breathing, seek medical care early and call ahead to help direct you to the right facility and protect others. Stay informed on COVID-19 by following advice from healthcare providers and public health authorities.
Coronavirus: ‘Wash hands at least six times a day’AadeshRajput1
Washing your hands at least six to times a day makes catching infections such as coronavirus much less likely, a study by UK researchers suggests.
It looked at data, from 2006–09, on viruses structurally very similar to the deadly pandemic strain circulating now.
The document discusses how shopping malls are declining around the world but could be reborn as thriving town centers. It provides examples of how malls in New Zealand are being redeveloped by adding office space, residential units, entertainment venues, and high-quality dining to become vibrant mixed-use destinations. Key malls like Sylvia Park in Auckland are transforming with expansions, connectivity improvements, and experience upgrades to transition from retail-only centers into multifunctional town squares.
An insight session for retailers ahead of Amazon's imminent launch into Australasian markets. Developed for leading supply chain specialist software developers - CIN7
Albrect: How to Respond to a Security Incident WorkshopALATechSource
This document provides guidance on responding to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends establishing clear codes of conduct, training staff on introduction and de-escalation techniques, cultivating law enforcement support, and following top tips like trusting intuition and working as a team.
ENGLISH - COVID WARRIORS FINAL-AYUSH.pptxljgmcrone
The document provides guidance for training AYUSH students as COVID warriors. It outlines the objectives of the training which are to explain the role of COVID warriors and what they need to know about COVID-19. It then details the sessions that will be covered in the training, including communication and response measures, prevention techniques, community surveillance, supportive public health services, and personal safety. The document defines suspect cases and types of contacts and provides guidance on contact tracing and advisories for contacts. It emphasizes creating a supportive community environment and providing home care and support for those in home quarantine.
This was an event held at Brunel University
Monday June 16th 2014
Conference Organisers
Dr Priscilla Harries, Director of Occupational Therapy
Brunel Institute for Ageing Studies
Mr Brian Smith
Joint Lead Officer Crime and Disorder, Trading Standards Institute
The event was for professionals or organisations who work with adults at risk or are in a position to detect and prevent scams as well as researchers who are interested in research on financial abuse/ fraud and prevention of scams.
We plan to make this an annual event
The speakers were
Ms Marilyn Baldwin OBE – Think Jessica
Mr Nick Ellender, Former Chair of the London Safeguarding Adults Network - ‘Safeguarding from the Local Authority perspective’
Dr Cassandra Cross -Key note ‘Beyond money and borders: Seniors’ experiences of online fraud’
Chief Inspector Ronnie Megaughin and Mr Graham Vance, Financial Business Security Adviser at Scottish Business Resilience Centre – ‘Banks Detecting and Reporting Financial Harm’
DC Suzanne Grimmer, A/DS Hannah Nunn, A/D Jim Egley, Operation Amberhill Specialist Organised & Economic Crime Command – ‘Courier Fraud, Suspicious Activity Reports and the Little Book of Big Scams’
Brian Smith, Trading Standards - “At risk “ consumers being targeted by scammers; the Trading Standards response.
Lou Baxter, National Scam Team – The role of the National Trading Standards Scams Team
Maria Gray and Sam Falkner – Capability and Support Central Safeguarding Team - An Adult Protection Framework
Dr Priscilla Harries, Brunel University – Evidence based training tools
Albrecht Workshop: How to Respond to a Security Incident at Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends consistently enforcing rules of conduct, posting them prominently, cultivating law enforcement support, de-escalating conflicts, and knowing when to involve authorities.
Albrecht Workshop: How to Respond to a Security Incident at Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends consistently enforcing rules of conduct, posting them visibly, cultivating law enforcement support, de-escalating conflicts, and following safety procedures during emergencies.
How to Respond to a Security Incident in Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document recommends consistently enforcing rules of conduct, posting them prominently, cultivating law enforcement support, de-escalating conflicts, and knowing when to involve authorities.
How to Respond to a Security Incident at Your LibraryALATechSource
This document provides guidance on how to respond to security incidents at libraries. It discusses typical security-related incidents like unruly patrons, domestic violence situations, homeless individuals, and rule violators. It also covers typical emergency situations such as medical emergencies, fires, earthquakes, and flooding. The document emphasizes establishing clear rules of conduct, training staff on security procedures, collaborating with law enforcement, and trusting one's intuition when dealing with challenging situations.
Global Health Drawers - Cash Drawer Cleans Money Cam Taylor
Global Health Drawers - Cash Drawer that cleans the bacteria and virus on money giving you clean money. Money is the dirtiest surface humans touch each day, which is passed around spreading infectious diseases making society very sick.
COVID-19 causes a global public health crisis. Coronavirus leads to respiratory infections so that it can be transmitted through the droplets of saliva. When an infected person coughs or sneezes, the virus will be transmitted by respiratory droplets through the mouth or nose
This is the EASIEST thing you can have control over: The prevention of infection control. WASHING YOUR HANDS! And even ensuring those working with you, or even your patients, WASH THEIR HANDS TOO! If your patient is in isolation, for example, it is up to you to ensure your patient's safety and the safety of those also working with your patient.
This document provides senior citizen safety tips from the Griffin Police Department. It offers advice on preventing burglary through home security measures like lighting, locks and alarms. It warns of various scams targeting seniors, such as fraudulent charities or investment opportunities. The document also discusses signs of elder abuse like injuries or withdrawn behavior and advises seeking help from authorities in these situations. Fire safety tips are given like installing and testing smoke detectors regularly. Seniors are encouraged to be alert in public and protect personal information to avoid identity theft and fraud.
Thinking something defferent about corona virus Papon Sarker
This presentation discusses coronavirus disease (COVID-19) and provides recommendations for preventing its spread. It explains that COVID-19 is an infectious disease caused by a newly discovered coronavirus. It recommends traditional prevention methods like cleaning hands often, maintaining distance from those coughing or sneezing, and staying home when unwell. The presentation then suggests thinking differently about COVID-19 by spending time with family outdoors, building trust and connections in the community through social media, thanking essential workers, and spreading more positive news about recoveries. The conclusion is that detecting COVID-19 early helps prevent its spread since there are currently no vaccines, and thinking creatively can help address this situation.
The document summarizes insights from an Edelman conference call about managing communications during the 2009 swine flu outbreak. [1] There was disagreement among officials in Mexico on how to message the situation as schools and restaurants closed and people panicked. [2] A public health expert explained what was known and not known about the virus's spread and effects. [3] The document outlines best practices for organizations to effectively communicate with employees and the public during an uncertain public health crisis.
AAKAR SKIN SCIENTIFIC approach/advantage
The face is extremely important as it’s the first thing that people notice about you. Every individual rightfully aspires to look good in a youthful and natural way.
At ‘Aakar Skin Scientific’, we assimilate impeccable artistic vision and the best technological breakthroughs in dermatology to enhance the beauty of your skin.
With its outstanding team of doctors, ‘Aakar Skin Scientific’ helps you neutralize frown lines, wrinkles, fine lines, and scars and plump out your lips and cheeks in its state of the art facilities at highly affordable, and keeping the concerns for value for money.
No wonder, patients from all over the world visit ‘Aakar Skin Scientific’ to achieve their cosmetic and skincare go.
Book an appointment, call ‘Aakar Skin Scientific’ at +91 9820046112 / 9769435112 or visit www.icls.in
- The document outlines emergency codes and security procedures for University Hospitals - St Paul and Zale Lipshy. It provides contact information for emergency (911) and non-emergency (311) calls.
- Security rules require wearing visible name badges, staying alert, and reporting suspicious activity, especially in sensitive areas like the ER and pharmacy.
- Code Pink is called for an infant abduction. Staff should check rooms and areas for the missing infant while maintaining security of exits.
- Code Silver is called for a non-patient threat. Staff in the area should remain calm and not provoke the individual, while others remove others and close doors until police arrive.
The document provides information on COVID-19 and recommendations for prevention. It discusses how the virus spreads through droplets, symptoms of the disease, who is at higher risk, and treatment and prevention measures. Key recommendations include washing hands frequently, maintaining distance from infected individuals, and seeking medical advice if symptoms appear along with risk factors like travel history.
Wash your hands frequently with soap and water or alcohol-based hand rub to kill viruses. Maintain at least 3 feet of distance from others who are coughing or sneezing to avoid breathing in droplets. Avoid touching your eyes, nose and mouth to prevent viruses on hands from entering your body. Practice good respiratory hygiene by covering coughs and sneezes and disposing of tissues immediately. If you have a fever, cough and difficulty breathing, seek medical care early and call ahead to help direct you to the right facility and protect others. Stay informed on COVID-19 by following advice from healthcare providers and public health authorities.
Coronavirus: ‘Wash hands at least six times a day’AadeshRajput1
Washing your hands at least six to times a day makes catching infections such as coronavirus much less likely, a study by UK researchers suggests.
It looked at data, from 2006–09, on viruses structurally very similar to the deadly pandemic strain circulating now.
The document discusses how shopping malls are declining around the world but could be reborn as thriving town centers. It provides examples of how malls in New Zealand are being redeveloped by adding office space, residential units, entertainment venues, and high-quality dining to become vibrant mixed-use destinations. Key malls like Sylvia Park in Auckland are transforming with expansions, connectivity improvements, and experience upgrades to transition from retail-only centers into multifunctional town squares.
An insight session for retailers ahead of Amazon's imminent launch into Australasian markets. Developed for leading supply chain specialist software developers - CIN7
Invercargill's CBD strategy is well underway following two successful stakeholder workshops held in the City during March.
Led by strategists from First Retail Group, the sessions brought together a wide range of participants from the retail, hospitality, property, tourism, and corporate sectors. Around 100 people took part in the events that looked at opportunities, challenges and actions necessary to achieve greater success for both businesses and the community.
Stakeholder feedback and involvement has delighted those working on the project, explained Invercargill City Centre Co-Ordinator, Kari Graber. "People and businesses have been highly forthcoming with ideas and time. We'd hoped to achieve strong collaboration, however the response has been quite exceptional"
"A CBD is the very heart of any city, so keeping that successful is both commercially and socially responsible" says First Retail Group's project lead, Lorraine Nicholson. "Improving amenity value, employment opportunities, spaces and places mean Invercargill will be a destination of choice - helping stem spending attrition, which we acknowledge is a key issue for the local economy".
The strategy looks at key aspects of attraction, experience, environment and economic measures necessary to achieve rapid and sustained change. Ensuring businesses and the community are at the centre of forward decisions has been fundamental and will continue as the project develops.
A 'no-barriers, no excuses' approach means many of the initiatives recommended could be achieved within existing budgets, while, suggestions can help shape discussion and decisions around major projects - both from a civic and commercial perspective.
No strangers to Invercargill First Retail Group, has worked with local businesses previously, having delivered retail capability building workshops for Venture Southland in 2016 along with a range of tourism projects across the region.
Nicholson sums up sentiment from businesses and those working on the project; "Invercargill has exciting opportunities ahead, along with the capability and resources to make things happen. We're anticipating this CBD strategy will be a catalyser for greater commercial confidence, changing mindsets and helping get the City Centre back on radar with consumers and retailers"
First Retail Group's team will be back in Invercargill mid-March to meet stakeholders, discuss concepts and validate strategies under consideration. The final report will be delivered to Council early April.
Big Issues in Business - Bricks & Clicks - Insights into Retail Trends 2016First Retail Group Ltd
First Retail Group's presentation as part of their strategic partnership with Massey University's Centre for Advanced Retail Studies. Delivered at ASB's The Cube, Auckland Waterfront, November 9, 2016
The art of customer engagement in the new economy. A workshop delivered for resort town retailers in Queenstown, NZ - sponsored by ANZ Bank, developed and delivered by First Retail Group
Adaptation helps retailers and property owners meet changing consumer needs and expectations. An article in the Property Institute's Property Professional Magazine by First Retail Group's Managing Director, Chris Wilkinson.
The new rules driving retail success. An article by First Retail Group's Chris Wilkinson that explores key trends and opportunities for property owners and Managers in the dynamic retail sector.
A comprehensive look at how towns and businesses are responding to a tightening economy, changing consumer expectations and increased competition. This excellent feature was written by Elly Strang from retail industry authority The Register.
Heart of Dunedin is a group of progressive stakeholders that are passionate about lifting the profile and performance of New Zealand's most characterful CBD. http://www.heartofdunedin.nz/
Gore District Council is on a mission to develop New Zealand's most commercially resilient provincial town. The Love Gore Shop Local campaign is a key part of this, however the wider project involves an integrated strategy that encompasses a wide range of capability building, stakeholder engagement and commercial growth initiatives, developed by First Retail Group
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Making meditation a part of a daily routine, even if just 10-15 minutes per day, can offer improvements to mood, focus, and overall well-being over time.
The Quest to become New Zealand's Most Commercially Resilient TownFirst Retail Group Ltd
Gore's town centre leaders and stakeholders work collaboratively to develop resilience and growth for CBD businesses. First Retail Group working in partnership with Gore District Council
Dunedin is a characterful city that anchors the Otago region. Despite a relatively resilient economy, the town centre is seeing increasing vacancy driven by a wide range of economic, social and infrastructure issues. These challenges require a fresh approach to developing the city's offer and capability to meet tomorrows market.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
First Retail Group working in partnership with DowntownQT - Queenstown's Town Centre Commercial Guardian.
DowntownQT represents stakeholders at both local and national government level. Advocating on behalf of members while developing town centre curation, resilience and collaboration. The town centre strategy guides the organisation.
DowntownQT is the ‘go-to place’ for information. It is the primary contact point for the Queenstown Lakes District Council when seeking stakeholder viewpoints on issues affecting the town centre. DowntownQT also assists with collective agreements between stakeholders on issues that benefit the town centre.
First Retail Group's keynote address at the Australasian Retail Summit, May 2015, Hilton Hotel, Auckland Waterfront.
First Retail's Managing Director, Chris Wilkinson shares perpectives on the 'Purposeful Consumer'. How can retailers, shopping centres and suppliers connect and engage with this new dynamic that's driving purchasing decisions?
Secrets of a Successful Sale: Optimizing Your Checkout ProcessAggregage
https://www.onlineretailtoday.com/frs/26905197/secrets-of-a-successful-sale--optimizing-your-checkout-process
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡
Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue. But payments are just one part of a chain. What’s the next touch point? How do you use the data sitting behind a payment to find the next loyal customer?
In this session you’ll learn:
• The integral relationship between payment experience and customer satisfaction
• Proven methods for optimizing the checkout journey
• Leveraging payments data for personalized marketing and enhanced customer loyalty
• Gain invaluable insights into consumer behavior across online and offline channels through data
1. PharmacyToday.co.nz June 2017 | 47
GEORGIA MERTON
Glen Eden pharmacist Sue Ross
was so fed up with shoplifters she
got together with fellow retailers
and tackled the issue head on.
“I personally felt really threat-
ened by the lowlifes who used to
steal from here and get away with
it,” says Mrs Ross.
She says elderly customers were
also hesitant to shop in the phar-
macy as they felt threatened.
It was a growing problem for
her and her fellow retailers in
the Auckland suburb, and having
decided enough was enough, they
set up a crime prevention commit-
tee, which had support from the
local council.
“We now have weekly meetings
focusing on safety and prevention,”
she says of the initiative, which she
says has seen her losses go from
$200 to $10 monthly.
Retail theft accounts for over
$1 billion of losses for New
Zealand retailers per year accord-
ing to First Retail, and pharmacists
have been reporting incidents of
shoplifting are becoming more
regular.
In Glen Eden, CCTV cam-
eras now have the village covered
and a panic button connected to
the police has been installed in
the pharmacy. Shop owners now
communicate with each other via
email, raising the alarm if they’ve
seen someone pinch something or
if someone seems dodgy.
“Our staff meetings now focus
on things we need to do, like
always having two staff on the
floor. We have a bell in the shop
and the dispensary, so if someone
needs a hand the other will come
out and observe,” she explains.
“You just stand there and stare
at them. It’s uncomfortable and
horrible, but it seems to work,”
says Mrs Ross, who has owned
the pharmacy for 15 years and is
among the volunteer shop own-
ers that help keep the programme
running.
She has combined her own
strategies with the committee’s,
putting height markers on the door
for identifying suspects and dis-
playing a sign from the Pharmacy
Guild, which states staff can ask to
search someone’s bag if they sus-
pect them of theft.
According to the New Zealand
Police, the best deterrent against
shop theft is well-trained staff. If
a staff member suspects a thief is
in the store, they should approach
them politely and multiple times,
offering assistance as long as they
feel safe.
The crime prevention guide-
lines advise staff to follow their
instincts and not to stereotype;
anyone can steal and anything can
be stolen.
If staff suspect a theft has been
made, they should approach the
person and tell them what they
have seen. If they are cooperative,
staff should ask them to return the
items, but according to the guide-
lines, it is better to let them go
than risk being assaulted.
For Mrs Ross, staff safety is the
number one priority, and she says
never to give chase.
Mrs Ross says that since the
changes, the shoplifting that was
occurring daily has gone down to
about once a month. The real mark
of success she says has been the
return of Clear Eyes to the shop
floor from behind the counter,
where it had been moved due to its
popularity with shoplifters.
The Glen Eden community isn’t
the only one to band together and
put their foot down against thieves.
Thirty-two Wellington pharma-
cies are a part of an initiative called
Eyes On, the brainchild of First
Retail and the capital’s council and
police force.
Eyes On, which began two-
and-a-half years ago and now
includes over 600 retailers, has
reduced CBD retail-related crime
by 23%, according to First Retail
client services manager Lorraine
Nicholson.
The initiative has retailers col-
laborating through email to send
each other alerts with pictures or
descriptions of shoplifters work-
ing in the area, and offers crime-
prevention training sessions and
ongoing support.
“Pharmacies are a really core
part of the community,” says Ms
Nicholson. “It was really heart-
warming to see them all there at
the first training.”
For Tawa pharmacist and Eyes
On member Ant Simon, the net-
work finally brought some relief
from a group of repeat offenders
that were known to his staff.
“They used to come in as a
team and clear out large amounts
of stock, gift sets and things like
that,” says Mr Simon, whose
CCTV footage of shoplifters was
passed to the police through Eyes
On.
The police were then able to
track and prosecute the offending
shoplifters. “We were just tired of
them coming in, asking questions
about the stock they’d stolen last
time,” says Mr Simon.
Before that, he says, thefts of
$300 or less wouldn’t really get
looked at by the police.
The programme doesn’t stop at
curbing financial losses. The free
training sessions are a crucial part,
according to Ms Nicholson. They
offer lessons in “verbal judo”, or
the “gentle art of persuasion”, and
how to have strategies in place for
confrontations.
“We wanted to make sure we
covered all roles in pharmacy,”
she says, of the sessions, which
focus on helping staff diffuse tricky
situations and keep up with the
constantly changing shoplifting
“trends”.
While there are a range of tac-
tics used by shoplifters, there are
some common ones that it can pay
to recognise, according to Crime.
co.nz.
The website says professional
RETAIL THERAPY
FROM THE SHOP FLOOR : The latest news and views in retail space
Get thrifty
against theft
What you can do:
■■ Display the Pharmacy Guild sign
in multiple places that states that
staff can ask to search someone’s
bag if they suspect them of theft
■■ Run your own test and see how easy
it would be to steal from your store.
■■ Sightlines: Keep clear
sightlines to low displays
and have mirrors in store
■■ Plans in place that all staff can agree
on and feel safe with. For example,
if you suspect someone, make sure
they know they are being observed;
agree among staff not to give chase.
■■ Simple rules like acknowledging
every person that comes into
the store and always having
two people on the shop floor.
■■ Height markers on the doors
to help identify people
through CCTV footage.
■■ If there are certain items that
keep getting stolen, keep
them behind the counter.
■■ Band together with your local group
of retailers and alert each other
to dodgy or offending patrons.
■■ Be aware of common shoplifting
behaviour such as loud distractions
and hiding things in baggy clothing.
Lorraine Nicholson Ant SImon
Continued on page 49
JUNE17_PT_RETAIL.indd 47 24/05/17 7:45 PM
2. SORE THROATS : SPOTLIGHT
PharmacyToday.co.nz June 2017 | 49
GEORGIA MERTON
We’re all familiar with that painful
swallow that heralds a sore throat,
whether it be from the beginnings
of a cold, a serious infection or just
overdoing it on a night out.
The most common cause for
throat pain, according to laryn-
gologist Jacqui Allen, is acute lar-
yngitis, which is inflammation of
the voice box.
This may be caused by a bac-
terial, viral or sometimes fungal
infection, or from overuse or
irritation. According to Dr Allen,
low-level laryngitis can be easily
treated over the counter, but phar-
macists need to be aware of the
signs of an acute infection.
“Normally, it’s a bacterial thing
so there are high fevers, muscle and
joint aches and pain, nausea and
sometimes swollen glands,” says
Dr Allen, who established the first
Centre for Voice and Swallowing in
Auckland.
A common and potentially
serious bacterial infection is strep
throat, which Dr Allen emphasises
is important to keep an eye out for.
Caused by Streptococcus bacteria,
strep throat is a contagious bac-
terial infection, which, if left
untreated can cause rheumatic
fever, kidney problems and other
complications.
Pharmacist Carol Han says she
always asks her patients whether
anyone around them has had a sore
throat and what their living situa-
tion is like, as strep throat thrives
in close-quarter living conditions.
“Maori and Pacific people are
more prone, so if they have a sore
throat with significant pain, we
send them to the doctor to get
a swab,” says Miss Han, a newly
graduated pharmacist at Milford
Unichem.
“We always ask how bad the
pain is. If they can’t talk or swal-
low, they probably need a swab just
in case,” she says.
According to the Ministry
of Health guidelines, the patient
should see a doctor if they have
had a sore throat for more than a
few days, are having trouble swal-
lowing, have a high fever, enlarged
tonsils, swollen neck or ear or joint
pain.
For a sore throat that presents
as part of the “classic” cold, Miss
Han says to treat symptomatically,
until the virus has run its course.
She advises antibacterial loz-
enges, gargles or sprays, which are
anti-inflammatory and can contain
an analgesic, depending what the
customer wants.
Her co-worker and pharmacy
assistant at Milford Unichem,
Michelle Nawisielski, says she
always recommends a gargle that is
both antiviral and antibacterial.
For a natural solution for less
severe cases, or for those who
are opposed to antibiotics, Ms
Nawisielski says colloidal silver
solution is great, as it is antibacte-
rial, antiviral and antimicrobial.
According to Miss Han, ear
pain can be a classic symptom of
the cold or flu, but she always asks
about the severity as intense pain
can be indicative of a more serious
infection.
A less common source of infec-
tion for the throat is Candida, a
fungal infection. According to Dr
Allen, this can occur after a course
of antibiotics, especially after sur-
gery, or for those on long-term
medication such as asthma steroids.
Dr Allen says she has also seen
Candida infection in diabetics and
immunosuppressed patients, but
it is easily treatable by Fungalin
lozenges or Nilstat.
Aside from infection,
the vocal cords are sensitive
to irritation from a multi-
tude of factors, according
to Dr Allen. She says
overuse is common, and
can be made worse by
air-conditioning or
snoring, which further
dries out the throat.
“Lubrication is vital
for the vocal cords and
throat at all times,” says
Dr Allen, and says there are over-
the-counter products available to
soothe. She says a persistent cough
or reflux can also be to blame for
pain.
Ms Nawisielski says to soothe
a sore throat, she can’t go past
honey, which has known antisep-
tic properties. “Fresh lemon and
honey drinks, if the person isn’t
diabetic, or honey lozenges,” she
says.
As for tonsillitis, Dr Allen
explains, it’s the aggravation of the
tonsils rather than the voice box,
and she says patients will often
only get a mild voice change those
with laryngitis – will often come
in rasping or with no voice at all.
She says a trip to the doctor is
advisable if you suspect tonsillitis,
as multiple severe cases will prob-
ably lead to a tonsillectomy. “Four
or more a year or three consecu-
tive years with two to three infec-
tions, then they’ll generally come
out,” she says.
Whereas most of us think of
bowls of icecream when it comes
to tonsillectomy recovery, Dr
Allen says that normal food should
be encouraged from day one, as it
reduces swelling.
“Plenty of fluid, regular pain
relief and sometimes overlap-
ping analgesia for the first seven
to 10 days, so paracetamol and an
NSAID,” she says. She says ice-
blocks and topical analgesic sprays
can help, too.
According to Dr Allen, throat
cancer is quite rare, with 300 new
cases per year in New Zealand,
and is usually seen in patients
who smoke or have a high alcohol
intake.
She says warning signs include a
persistent voice change or deterio-
ration, combined with weight loss,
ear ache, difficulty swallowing, a
neck lump or mass or coughing up
blood.
“Anyone with these symp-
toms should see an ENT specialist
urgently, and they can do an endo-
scopic exam,” says Dr Allen.
She says smokers, in general,
shouldn’t suffer from a sore throat,
and if they do have pain, they
should see a specialist.
As for keeping a sore throat at
bay over winter, Dr Allen advises
good sleep, good hydration, the flu
shot and Vitamin C.
“And cough into your elbow!”GM
Soothing the pain
of sore throats
1:22 PM
We always ask how
bad the pain is. If they
can’t talk or swallow,
they probably need a
swab just in case
REFER TO THE GP
IF THE PATIENT
HAS ANY OF THE
FOLLOWING
■■ a sore throat that lasts
more than a few days
■■ difficulty swallowing
■■ your tonsils are enlarged
or coated
■■ a high temperature
(above 39°C)
■■ swelling in your neck
■■ earache or joint pain.
Source Ministry of Health
FOR MORE ...
twitter.com/
PharmacyToday
shoplifters will often shop in pairs,
using one as a decoy to distract
staff. The first thing they will do is
move towards an unsupervised area
of the store.
Loose-fitting clothing, nerv-
ous behaviour and a lot of product
handling may all be signs of a shop-
lifter.
“There’s the social aspect too,
causing a nuisance, making staff
feel unsafe,” says Ms Nicholson.
Feedback from pharmacies has led
First Retail and the police to devel-
op a pharmacy-specific staff train-
ing course that starts in June.
It’s a matter of safety first for
Mr Simon, too, who owns two
pharmacies across the road from
each other. The first things he
tells his staff is to let him know if
there’s someone suspicious and to
wait for him to arrive.
He went to Eyes On training last
year with two of his staff, and says
one of the most memorable things
they learnt was to acknowledge
people’s presence in the store, like
the tactic employed by Mrs Ross.
“You want to acknowledge
them as soon as they walk in the
store. It’s like at Bunnings where
the security guards say hello to
you, it lets them know they’ve been
seen,” Mr Simon says.
For Ms Nicholson, it’s been
inspiring to see the true power
of information between retailers
and in the staff training sessions.
“It’s really about building the com-
munity, and seeing all the retailers
band together.”
She says the Eyes On
programme has been so success-
ful that it’s attracting attention
from police all over the country,
and hopefully it can inspire the
same kind of collaboration in other
regions.
Keep an eye on shoplifters
From page 47
JUNE17_PT_RETAIL.indd 49 24/05/17 7:45 PM