PatientCalls, a trusted HIPAA Compliant Business Associate and leader among medical answering services, recently expanded on its alternative offerings of Secure SMS and Email Solutions to Covered Entities by developing and deploying PatientNOTE,

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In The Press
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Feb. 24th, 2014
PatientCalls’ Medical Answering Service Expands on HIPAA Compliant ePHI Transmission
Alternatives to Include PatientNOTE, Gmail and Outlook 365.
King of Prussia, Pa Feb 24th 2014 /PRNewswire/ -- PatientCalls Implements Additional HIPAA Compliant Software Solutions to Secure PHI
during SMS and Email transmissions.
PatientCalls, a trusted HIPAA Compliant Business Associate and leader among medical answering services, recently expanded on its
alternative offerings of Secure SMS and Email Solutions to Covered Entities by developing and deploying PatientNOTE, an encrypted and
password protected SMS solution for mobile devices, and by integrating with Google’s Gmail and Microsoft’s Office 365 to transmit PHI
encapsulated within encrypted and password protected PDFs.
Vince McGlone, PatientCalls’ Director and HIPAA Compliancy Officer explains, “HIPAA compliancy cannot be taken lightly when considering
medical answering services electronically store and transmit patient information (ePHI) all day, every day. Risk exposure is significant, with at
least 60% of PHI breaches occurring under the Business Associate’s watch and more than half of these breaches attributed to the loss or theft
of storage devices as disclosed by HHS. Knowing these statistics and acknowledging smart phones are practically mandatory within the
workplace made it imperative for us to act responsibly and expand on our alternative HIPAA compliant solutions to protect ourselves, our clients
and their patients.”
When asked why PatientCalls developed their PatientNOTE secure solution, offered the product for free, and integrated with Google and
Microsoft products, McGlone continued, “Creating our own secure SMS solution allows PatientCalls complete control in making sure patient
information (PHI) is never stored permanently on any storage device, including smart phones and tablets. We understand that our medical and
healthcare clients get beat up everyday with other rising industry costs so we wanted to help stabilize monthly expenses, reduce our collective
risk, and separate PatientCalls from our competition.” In speaking about the competition, McGlone added, “the medical answering service
space is fairly specialized, so offering the ability to seamlessly integrate with globally popular and HIPAA compliant solutions like Google’s
Gmail and Microsoft’s Office 365 allowed us to broaden our technical, logistical, and serviceable footprint. We are now capable of
simultaneously supporting thousands of Covered Entities within the medical and healthcare industries. And our growth based upon referrals
alone confirms that we moved in the right direction.”
McGlone concluded with, “In the end, there are many business professionals looking for HIPAA guidance although they won’t necessarily admit
it, and we just want to help by providing common sense solutions which are readily and easily available.”
About PatientCalls
PatientCalls’ resourcefulness in offering the most widely available secure SMS / Email transmission alternatives of all HIPAA compliant
medical answering service providers originates from experience in supporting its own proprietary answering service platform and from
employing full­time
development staff that support the unique capability of effectively integrating into any 3rd party solution’s API and efficiently
implementing SSL/TLS connectivity.
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2. Try PatientCalls Medical Answering Service
& PatientNote FREE for 14-Days!
Toll-Free Number: 866-333-7922
E-Mail: Info@PatientCalls.com
Serving the medical community for over 15 years.
PatientCalls.com 2014
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