Value Exploration, Creation and Delivery: Study case for GOJEK
Patient compliment
1. Subject: RE: Patient compliment
From: Genovese, Melissa K. (mgenovese@blackhawk.edu)
To: zara_syed27@yahoo.com;
Date: Wednesday, March 18, 2015 11:16 AM
Way to go Bushra!!!!!!!!! We are proud of you!
M
Adrea,
How great is that?! Thanks for sharing with us. I will pass it along to Bushra as well. We love to hear great
things about the student!!!!
Thanks again!!!
Melissa
From: Bennett, Adrea S [mailto:abennett@swedishamerican.org]
Sent: Wednesday, March 18, 2015 10:04 AM
To: Genovese, Melissa K.
Subject: Patient compliment
Hi Melissa,
This was a call that was made to our Guest Relations department. All the students are wonderful, but we have
NEVER had a patient compliment one of our students before…Please share this with anyone else you think
might appreciate it J