Pierre Audoin Consultants (PAC) is a global market research and consulting firm established in 1976 that focuses on the software and IT services industry. PAC has over 160 employees located across 16 offices worldwide. PAC provides a range of services including market reports, research programs, consulting, and sales support to help IT vendors, CIOs, consultancies, and investors address growth, technology, financial, and operational issues.

1. Every Journey Needs Direction

2. Contents Who is PAC ? Portfolio 2010 Why use PAC ? Who use PAC ? Who Why What

3. Who is PAC? Pierre Audoin Consultants (PAC) was established by our founder Pierre Audoin in 1976 (Paris). The only European Group with Global coverage : Strong local competences and global response. The specialist for the Software & IT Services Industry: IT services and software suppliers, IT users, influencers and public bodies. An integrated approach covering the whole value chain of our customers: off-the-shelf reports, marketing & consulting services . PAC supports IT decision makers & suppliers in the development and implementation of a successful strategy by providing them with a better understanding of the market, the competition and end-user behavior. Years our Offices Opened: Paris Office 1976 Munich Office 1992 Bucharest Office 1999 New York Office 2000 London Office 2002 Sao Paulo Office 2009

4. Portfolio 2010 Software Project Services Outsourcing Oracle Services Research Program LOCAL RESEARCH PROGRAMS GLOBAL RESEARCH PROGRAMS Regional Research Programs Germany, Austria, Switzerland Vendor Positioning Knowledge Exchange with CIO's Customized Market & Portfolio Analysis Sales Support Services Communication Services M&A Services SERVICES Place & Portfolio Placement Promotion Growth

5. Why Use PAC? Our services offering: A balanced services portfolio, based on local market reality, real industry experience and reliable methodologies, with considered views of market futures. Strong Differentiators Through Our Methodology

6. Local Insight on a Global Basis: PAC covers all regions in the world Why Use PAC?

7. Local Insight on a Global Basis : 150+ analysts covering local markets Americas 40 people EMEA 80 people APAC 35 people Why Use PAC?

8. Why Use PAC? Our Market Segmentation Each research project we undertake including custom projects refers to our single market model that contains a high level of granularity. We update our segmentation every year, based on market evolutions .

9. Why Use PAC? Our top-down methodology relies on macro-economics and market models built on a large set of statistics and referrals (demographic, geopolitical, economic, technological, industrial, etc) Our Methodology

10. Who Uses PAC? Accenture ADP Adecco Almaviva Atos Origin Bull Capgemini Cirquent CSC EDS Euriware Fujitsu GFI Informatique Groupe CS HP IBM Global Services IDS Scheer Indra Logica Lufthansa Systems Northrop Grumman Satyam Siemens/ Siemens IT Solutions and Services Sopra Steria Sylis TCS Thales 3S TietoEnator T-Systems Sogeti SQS Unisys Wincor Nixdorf and many others IT Services Companies Axway Cegid CA HP Software Infor Lawson Software IBM Software Microsoft Oracle ProALPHA PSI Sage/Sage bäurer SAP SAS Institute Securex SoftM and many others Software Companies All major management consultancies are among PAC's customers. Management Consultancies Alcatel Lucent Belgacom British Telecom Cisco Deutsche Telekom France Telecom - Orange Nokia Swisscom Telecom Providers ABN AMRO Cie Financiere Rotschild Calyon Deutsche Bank JP Morgan Lazard and many others Financial Institutions Other Target Groups… IT end users Press Partial List of Clients Client Groups

11. About Pierre Audoin Consultants (PAC): Global PAC Offices: BUCHAREST Louis Pasteur 40 050536 Bucharest 5, Romania Tel.: +40 (0) 21 410 75 80 Fax: +40 (0) 21 410 75 81 PAC is a global market research and strategic consulting firm for the Software and IT Services Industry (SITSI). PAC helps IT vendors, CIOs, consultancies and investment firms by delivering analysis and advice to address a range of growth, technology, financial and operational issues. Our 30+-year heritage in Europe, combined with our US presence and worldwide resources, forms the foundation of our ability to deliver in-depth knowledge of local IT markets, anywhere. We employ structured methodologies - undertaking thousands of annual face-to-face interviews on both the buy and sell side of the market, as well as a bottom-up, top-down approach to leverage our research effectively. PAC publishes a range of off-the-shelf and customized market reports-including our best-selling SITSI ® program - in addition to our suite of strategic consulting and market planning services. Over 160 professionals in 16 offices - across all continents - are delivering the insight that can make a difference to your business. For more information, please visit our website at www.pac-online.com SAO PAULO Al. Santos, 1800 8th floor, suite 1027 Sao Paulo - SP 01418-200 Brazil Tel: +55 (11) 3170 3134 Fax: +55 (11) 3170 3134 MUNICH Holzstrasse 26 D-80469 Munich, Germany Tel: +49(0) 89 23 23 68 0 Fax: +49(0) 89 719 62 65 PAC NEW YORK CITY 231 W. 29th St. Suite 502 New York, NY 10001 Tel: +1 (646) 277-7250 Fax: +1 (646) 607-1716 PARIS 23, rue de Cronstadt F-75015 Paris, France Tel: +33 (0) 1 56 56 63 33 Fax: +33 (0) 1 48 28 41 06 LONDON 15 Bowling Green Lane EC1R0BD London United Kingdom Tel: +44 (0) 207 251 2810 Fax: +44 (0) 207 490 7335