1. Organizations and their dilemmas Profesor: Claudio Saavedra Alumnos: Helmut Fischer, Cristian, Stefan Schindler, Nicola Westermeir 22.09.2008 1
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8. Quote “ In my view, management is about ensuring a process is delivered efficiently but a leadership is about influencing change” (S. Chapple, Senior Sales Director ICON) 8