1. Operations: What It
Says About Who You
Want to Be
Frank DiMarco
Manger of Field Operations

2. CENTER APPEARANCE AND
CLEANLINESS
OUR COMPETITOR
FAMILY FINANCIAL
CENTERS

3. SAFE AND SECURE

4. CUSTOMER SERVICE
ANSWER THE PHONE
WITH A SMILE
PERSONALIZE YOUR
CUSTOMER SERVICE

5. HOURS OF OPERATION
OPENING AND CLOSING
ON TIME
DON’T LET THIS HAPPEN
TO YOU

6. VALUE IN MARKETING

7. COMPLIANCE
MONEY LAUNDERING FINES AND FEES

8. RETURNS
COLLECTIONS MONEY IN THE TOILET

9. GROWING COMMERCIAL
ACCOUNTS

10. GIVING BACK TO OUR
CUSTOMERS

11. CAPTURING CHECKS ON
DEBIT CARDS

13. MOST IMPORTANT PERSON