Those interested in seeing how organizations - including governments, corporations, media and airlines -- responded in the immediate aftermath of the September 11, 2001 Terrorist attacks, might find this sampling of online activity of interest. It should be noted (albeit obvious), that the online environment was considerably different then than now. Timelines are estimates. Then as now, the intent was neither to praise nor criticize any organizations' online response, but simply to capture events as they unfolded. Comments welcome.

1. 9:56 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 1 hour after first plane hits WTC – all quiet

2. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 10:00 am 1:15 after first plane hits WTC

3. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 9:30 – 11:30 am US/CAN News sites are overloaded

4. 11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First reaction by airlines

5. 11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 AMR hits the crisis shadow page

6. 11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 United site still unchanged

7. 11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after first plane hits WTC

8. 11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after Bush’s Florida statement: no mention

9. 11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First AMR release posted

10. 11:19 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL launches shadow site

11. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 11:38 am First news portal is accessed (by me, anyway)

12. 11:47 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL starts regular updates

13. 11:54 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Finally able to access trimmed down CNN site

14. 12:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL issues second release

15. 1:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Eyewitness coverage moves over email. Of course, this is only one example

16. 1:14 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The competition weighs in

17. 1:15 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The White House acknowledges tragedy

18. 1:17 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites make WTC story exclusive

19. 1:19 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites acknowledge high traffic issues

20. 1:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL crisis site expands with fact sheets

21. 1:27 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Foreign coverage extensive

22. 1:37 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Message boards (in numbers)

23. 2:00 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Affected company sites remain quiet

24. 2:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Coverage becomes increasingly comprehensive

25. 2:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Alternative media weighs in

26. 2:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 CBC remains inaccessible

27. 2:28 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC City site goes into crisis mode

28. 2:39 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Sports sites expand coverage to tragedy

29. 2:51 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Showcase of extent to what Web can provide

30. 3:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 FAA – no mention of national airline grounding

31. 3:05 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Latest UAL update

32. 3:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Major corps begin acknowledging tragedy

33. 3:10 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC site call for blood

34. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:30 pm AMR updates crisis page

35. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:31 pm CNN recovers from early deluge

36. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm Dow Jones memo to employees

37. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm CBC.ca resumes coverage – battered & basic

38. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:45 pm UAL announces initial compensation to victims

39. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two UAL site expands

40. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Company sites reflect scope of tragedy

41. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

42. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

43. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

44. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

45. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

46. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Business carries on

47. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

48. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

49. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

50. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

51. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

52. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

53. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

54. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

55. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Appropriate?

56. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Interactive value of the Web

57. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three Cantor – tenant of upper floors of WTC - launches crisis site

58. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three