Conversation Starters are single page documents that are designed to catalyse Conversations That Matter in your workplace or organisation. This edition: OHS&E, Privacy & Risk are all about Service Excellence. For more information or to share how you used this Conversation Starter, please visit http://orgsthatmatter.com

1. OHS&E, Privacy and Risk are all about Service Excellence
A service approach to occupational, health, safety, environmental, privacy and risk management
issues means that your underlying approach is not one of compliance, but one of creating an
environment that is safe and productive for your staff, and one that is safe and respectful for your
customers.
A service approach means that you proactively schedule reviews of these aspects of your work so
that you are never out-of-date.
This means that you may go over and above standards set out by the law. Sometimes they just
aren't what the standard should be.
What is your organisation's approach to these aspects of service excellence?
Research Participant
I used to get quite stressed about safety compliance issues. Once I shifted my thinking and
recognised that safety isn’t about compliance but about being able to deliver great service, it
somehow made it easier.
Why not use this article as a catalyst for Conversations That Matter® within your
workplace.
Organisations That Matter®
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