Nearly 2 million users rely on the Noonlight personal emergency app, which connects various smart devices to assist users when help is needed. The app allows users to manually trigger an alarm or connect devices like smoke detectors that can automatically trigger an alarm. When an alarm is triggered, Noonlight attempts to contact the user while also notifying the appropriate PSAP. PSAPs receive critical information about the user and incident directly from Noonlight operators or via a website, and can track the user's location in real-time to effectively respond.

1. NOONLIGHT
PERSONAL EMERGENCY APP

2. What is Noonlight?
 Noonlight is a personal emergency app and connected safety platform designed
to assist citizens (users) in getting help when needed and comfort when it’s not
 Nearly 2 million users across all 50 states
 App is available for both iOS and Android smartphones and wearables
 Users can connect a variety of other smart devices such as smoke detectors,
personal tasers and cameras
 Alarms can be triggered manually or automatically via one or more connected
smart devices
 MARYLAND PSAP’s are beginning to receive alerts from Noonlight

3. Noonlight in the News (CBS Philly 11/2019)

4. How to Use Noonlight
User Initiated Alarm:
An alarm is initiated directly by the
user who knows or believes there is
danger.
Central monitoring attempts to TEXT
and CALL the user to see if they are
okay.
If they receive no response from user
or the user asks for help, then the
local PSAP is contacted.

5. How to Use Noonlight
Users may connect smart devices that can
create an alarm even if the user is unable to
do so directly.
This is similar to a traditional burglar or fire
alarm system
Devices include- TASER Pulse, Konnected
alarms, Notion Pro alarms, Automatic Crash
detection, Tinder, Canary
In all cases, alarms are centrally monitored
and Noonlight attempts to validate that
emergency services are needed.
Device Initiated Alarm:

6. How it Works and Limitations (CBS Philly 11/2019)

7. PSAP Notification

8. PSAP Notification
 A description of the call type and caller
 Location data- often within 5 meters
 Relevant information from the user’s profile and connected devices
 Instructions on how to see the active alert, complete with live location tracking at
SendPolice.com
Noonlight operators will provide PSAP with:
Direct to 911 Capability:
 Noonlight can initiate calls for service direct to a 911 line- this means critical event data will
populate directly on ANI/ALI screen
 ANI/ALI will show Noonlight as the caller; the most recent location of the emergency; and the
URL of the live alert on Address Line 2 (example: SendPolice.com/abc123)

9. PSAP- How to use SendPolice.com
Access Website
1. Go to web address shown on
ANI/ALI address line 2 on a
desktop or mobile browser
2. If there is NO web address
shown on address line 2, go to
SendPolice.com and enter
CaseID provided by the
Noonlight Operator
Alarm Dashboard
Contact icon appears next to user’s
name if more information is available
(picture or descriptors)
Clicking Get Approx Address will
show street numerical for lat/long
SMS Chat/ Map View
SMS- A real time log of SMS communication
with user and Noonlight. PSAP can join by
typing message in the text box and clicking
send
MAP- Dashboard will display a map of the
user’s location and a real time location track
along the map if user is moving

10. Best Practices:
 Process as a normal alarm call (or Chief Complaint that best fits their emergency)
 Obtain the CaseID from operator
 Log on to SendPolice.com to get the updated location of user
 Relay any pertinent information learned from user profile and additional devices
 Let co-workers know if you process one of these calls and share your lessons learned while
working with the app