This document outlines the define phase of an 8-step continuous process improvement (CPI) roadmap. The define phase includes activities like identifying problems, validating the problem statement, establishing strategic alignment, gathering customer input, and creating a goal statement. It also lists required deliverables for the define tollgate, such as a problem statement, goal statement, project scope, timeline, and high-level process map. The document provides an overview of the key elements and documentation needed to properly define a CPI project.

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National Guard
Black Belt Training
Module 04
Define Roadmap
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CPI Roadmap – Define
8-STEP PROCESS
6. See
1.Validate 2. Identify 3. Set 4. Determine 5. Develop 7. Confirm 8. Standardize
Counter-
the Performance Improvement Root Counter- Results Successful
Measures
Problem Gaps Targets Cause Measures & Process Processes
Through
Define Measure Analyze Improve Control
ACTIVITIES TOOLS
• Identify Problem •Project Charter
• Validate Problem Statement •Project Selection Tools
• Establish Strategic Alignment •Value Stream Map
• Gather Voice of the Customer & Business •Various Financial Analysis
• Create Goal Statement •Effective Meeting Skills
• Validate Business Case •Stakeholder Analysis
• Determine Project Scope •Communication Plan
• Select and Launch Team •SIPOC Map
• Develop Project Timeline •High-Level Process Map
• Create Communication Plan •Project Management Tools
• Prepare High-Level Process Map / SIPOC •VOC and Kano Analysis
• Complete Define Tollgate •RACI and Quad Charts
•Strategic Alignment
Note: Activities and tools vary by project. Lists provided here are not necessarily all-inclusive. UNCLASSIFIED / FOUO

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Tollgate Requirements - Define
NG CPI BLACK BELT TOLLGATE REQUIREMENTS
PROJECT DELIVERABLES NGB COMMENTS
DEFINE
Problem Statement Mandatory Part of project charter
Goal Statement Mandatory Part of project charter
Project Scope Mandatory Part of project charter
Project Timeline Mandatory
Project Sponsor and Core Team Mandatory
Process Map (High Level) / SIPOC Mandatory
Voice of Customer / Voice of Business Analysis Mandatory
Replication Check / Benchmarking Mandatory Was it done before?
Strategic Alignment Cross Check Mandatory Is it important to org?
Communication Plan Mandatory For team/stakeholders
Stakeholder Analysis Recommended Use to develop comm plan
Storyboard / A3 Mandatory 1-page proj summary
Barriers/Issues/Risks Mandatory
Quick Wins Recommended
Lessons Learned Optional
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