1) Susan Moore has worked in banking for 32 years and currently manages a Prosperity Bank in Abilene, Texas. She views her employees as family and works to build camaraderie while maintaining a strict corporate workplace. 2) Moore grew up on a ranch in Texas, where she learned the value of hard work from her parents. She has been married to her husband Leo for 31 years and they have two adult children. 3) Both Moore and her husband provided support for her father in his last years as he suffered from Parkinson's disease, making his final moments as comfortable as possible.

1. JOUR 2410-503 Dec. 6 News 6
The smell of tacos and steamed tamales filled the air of a
ranch house in Baird, Texas. Texas Tech football was on TV, as
family and friends gathered for lunch.
On her way to the kitchen, a mother of two stopped in front
of the TV and began to cheer and yell wildly with her family.
Shortly after, in a booming voice, she announced that it
was time to eat.
That voice belongs to Susan Moore, Prosperity Bank manager
in Abilene, Texas. She said she has enjoyed her 32 years in the
bank industry, and is most satisfied working with her employees.
“I’m one of the kinds of managers that enjoy her
employees,” Moore said. “I view them as my family.”
Moore said she runs the bank like her home. Her main duties
are to watch over the bank-teller staff, and the personal-banker
staff. She must enforce federal regulations and procedures that
enable the bank to run as smooth as possible.
Yet, Moore said she manages to build great camaraderie with
her employees.
“As long as I’ve been a manager, I have always felt like it
was my responsibility to grow them,” Moore said.

2. JOUR 2410-503 Dec. 6 News 6
The tight-knit relationship among employees is not to be
mistaken for a weak work environment. In fact, a former employee
of Moore’s explained that Moore was required to maintain a
strict, corporate workplace.
Chris Huffman and Moore worked together at a Bank of
America in Abilene, Texas, in the late 1990s and early 2000s.
Huffman described Moore as engaging, fair, and a joy to work
for. She said Moore was required to carry out unpopular
regulations Bank of America imposed on employees.
“She seems to really care about her employees, and some of
the decisions she had to make where tough on her,” Huffman said.
“She still made them with her employees’ well-being in mind.”
Huffman, who now has a photography studio, said although
she did not enjoy the corporate bank industry, she did enjoy
working for Moore. She said when she was disgruntled with Bank
of America, Moore helped her find employment elsewhere.
Moore said the banking industry has changed over the years.
She said it has become sales driven, and there is a lack of
emphasis on customer service, especially in the big corporate
banks.

3. JOUR 2410-503 Dec. 6 News 6
“I’m not your normal banker,” Moore said, “I’m not one of
those car salesmen, never have been and never will be. It is
always about taking care of you.”
Moore grew up on a ranch in Cottonwood, Texas. She said she
comes from a loving family that values hard work. Moore
explained that both her parents worked all the time. Her father
was a banker, and her mother worked nights as a nurse.
“My mother would watch us all day until my daddy came home,
and then sleep for four hours, before going into work,” Moore
said. “My dad believed everybody should work hard.”
Moore said at the age of ten, she and her 12-year-old
brother helped her father fence 600 acres of land. She said her
work ethic comes from her parents, and she has never been scared
of hard work.
In fact, Moore said she owns a chainsaw, because loves to
cut wood, a chore she had to do as a child.
“I said when I leave home, I will never build fence again
and I will never cut wood,” Moore said. “You can’t take the
country out of a kid I guess.”
Moore also enjoys making scrapbooks, hiking, and reading.

4. JOUR 2410-503 Dec. 6 News 6
Family has been an important part of Moore’s life since she
was a child, and she said her parents influenced here the most.
Moore said she wanted to be the one to take care of them when
they reached an elderly age. With the help of her husband she
did just that.
Leo Moore is a nurse, and he takes care of patients in
recovery. Moore said Leo is her best friend. They are high-
school sweethearts, and have been married for 31 years. He and
Moore have two children together. Wendell is their 29-year-old
son, and Whitney is their 27-year-old daughter.
Moore said her father’s death four years ago was the most
traumatic event in her life. Besides helping her cope with the
pain, Moore credited Leo with making her father’s last moments
on Earth as comfortable as possible. She said she really
appreciates the compassion Leo had for her and her father.
“My dad had Parkinson disease, and was sick for about two
years. We kept my daddy every other weekend so my mother could
get a break,” Moore said, “and Leo bathed him and checked
everything. We made the last years of my dad’s life very
graceful, and I would contribute that to Leo.”
Leo said the experience was humbling for him. He said
Moore’s father was independent and a strong role model. Leo said

5. JOUR 2410-503 Dec. 6 News 6
it was hard for him and his wife to watch her father’s body
deteriorate.
“It was hard to watch him lose his independence,” Leo said.
“It was difficult for Susan, and it felt like he was slipping
through our fingers.”
Leo said he was there to comfort Moore through this tough
period of her life. He said it was difficult for the both of
them, but together they found a way to happily let her father
go.
Former employee Huffman said she has met Moore’s family and
described them as nice, welcoming people. She said Moore
regularly invited employees to family gatherings. Huffman said
her and Moore try to have lunch together monthly with other
former Bank of America employees.
Moore said her experience in the banking industry has been
a blessing. People in difficult situations have opened up and
shared issues with Moore that they are not willing to share with
anyone else. She said that is the most rewarding part of her
job.
“One of the best things I get out of my job, is customers
will come in, and they will be hurting, and I know God has sent
them to me,” Moore said. “They will open up to me, where they

6. JOUR 2410-503 Dec. 6 News 6
don’t talk to anybody else, and that has been the most
rewarding.”
Moore said her strong relationship with her family and her
passion for her job has enabled her to enjoy life. She cherishes
and appreciates the opportunity to make a living by helping
others.
“My mission in life is every day I say, Lord let me be your
instrument,” Moore said.