Syeda Tahirunisa Naz is seeking a position that recognizes high performers and allows for continuous learning and growth. She has over 13 years of experience in retail operations, business development, real estate, and customer relationship management in the UAE. Her experience includes roles as a store manager, operations manager, and property consultant. She is pursuing an MBA in CRM and holds a Bachelor's degree in Electrical Engineering.

1. Syeda Tahirunisa Naz
CONTACT INFORMATION
Address: Phone: +971-52-8618228
Al- Sheiba Building # 128, Email: tahnaz02@gmail.com
Al- Nahda,
Sharjah, UAE.
Career Objective
To work for an organization this recognizes and rewards performers by Learning without
Barriers and to improvise knowledge for the growth of the organization.
Professional Profile:
A Result oriented professional with over 13+ years of experience in various fields out
of which 5+yrs (UAE) in Retail Operations( Stock Management, Customer
Relationship, Team Management ) , Trading operations & Real Estate.
Last associated with Jawad Business Group (for the brand Camaieu), as Store
Manager – Retail Operations.
Ability to develop & maintain strong working relationship.
An effective communicator with good presentation skills and abilities in forging
profitable business partnerships.
Areas of Exposure:
- Real estate
- Retail Operations.
- Merchandising
- Business Development
- Market Analysis
- Customer Relationship Management
- Direct Sales
Key Achievements:
• Certified as “Champion Trainer” from Jawad Business Group and conducted many New
& Existing batch Training Sessions for staffs in UAE region.
• Area Coordinator for NE Region stores to Support Operations Manager activity.
• Operational Administrations such as Liaising for Trading License /Handling Store
Maintenance Team/ Obtaining Sale Permit from Ministries with help of PRO and all
other related.
• Certified in” Managing Appraisals” from Jawad Business Group.
• Always under the Stock Loss Budget of -0.5% till date in the current company.
• Given an opportunity to work closely with Brand Manager to do Merchandising
for the Fashion Brand – Camaieu, since 4yrs now. Also every year through the

2. Brand have gained Visual Merchandising Trainings in order to upgrade the
Merchandising skills and new trends in the market
• Also successful in helping the organization to launch new stores.
• E-learning training Courses through Net G Certification for applications such as
SAP, JDE, Oracle 11i and Microsoft office 2000, along with Mavis Beacon Typing
Institute Certification which helps in enhancing the knowledge about the
applications and to make the applications feel more friendly and easy to work
with.
• Achieved Certification on Sales Training provided by Alamo National Car Rentals,
USA and been certified as a “Sales Trainer”.
PROFESSIONAL EXPERIENCE
Dec’14 – Present Legend International Real Estate brokers LLC Sr. Property Consultant
Handling sales in a manner that will optimize leads improve the efficiency, help achieve the
mission and goals, and result in outstanding and profitable work. Reports to Sales Head.
Key Role:
•• Handling Sales for the Real Estate such as Hunting Properties, renting, leasing and selling
residential and commercial properties.
•• Meeting Existing and New Clients to know their requirements and provide them with best
Options available to develop long term Customer relationship.
•• Ensure smooth functioning of operations in coordination with various support teams such
as Sales Coordinators, other co-agents & available marketing tools to optimize the leads
and closing of deals.
•• Achieving Profitable Work by closing sale deal and rentals on month to month basis.
•• Have around 25+ Sale listing, more than 20+ direct rentals in residential and commercial.
Dec’13 – Oct’ 14 Al Hutaib Media Services ( Hutaib Infotech Services) CR Manager
Handle a team of sales and marketing in a manner that will optimize leads, improve the
efficiency, help achieve the mission and goals, and result in outstanding and profitable work.
Reports to General Manager.
Key Role:
•• Handling Sales and Marketing for the Media Services such as Printing /Branding and
organizing events.
•• Meeting Existing and New Clients to know their requirements and provide them with best
quotes to have and maintain long term Customer relationship.
•• Ensured smooth functioning of operations in coordination with various support teams.
•• Achieving Profitable Work.
Jul’13 – Nov’13 ENBD BANK (Credit Link Mktng & Mngt) Corporate Sales Officer
To Plan and execute in a manner that will optimize leads, improve the efficiency, help achieve
the mission and goals, and result in outstanding and profitable work. Reports to Regional Head.
Key Role:
•• Handling outsourced projects of sales for ENBD bank credit cards and personal loan.
•• Making cold calling and approaching the Finance or HR department of the listed companies
to gain leads.
•• Ensured smooth functioning of operations in coordination with various support teams.
•• Achieving SLA assigned by the clients.
Jul’08 – June’13 Jawad business group Store Manager – Retail Operations

3. A store based role that consistently delivers the Customer Service Proposition through
commercial decisions / activities, local market awareness and the development of an
effective team.
Key Role:
• Strive to achieve planned turnover for the store with the effective use of the available
• Commercial reports (best/worst sellers, department bench marking reports etc)
• Adopting an own business mentality towards driving sales and delivering excellent
customer service.
• Meet and improve upon agreed Business and Store level KPI’s
• Development of own team for future promotion (succession) opportunities
• Accountable for controlling stock levels within the store and ensuring stock loss
remains within the agreed budget.
Oct’06 – May’08 Futures First Info Operations Manager
To Plan, supervise and perform in a manner that will optimize resources, improve the efficiency,
help achieve the mission and goals, and result in outstanding and profitable work. Reports to
Branch Head.
Key Role:
• Initial Office Setup
• Essential Duties
• Supervisory Duties
• Recruitment/ Finance
• Attendance / Punctuality
• Operations Manager‘s responsibilities involve supervision, day to day running of
operations, maintenance and performing other duties as assigned by the Branch
head.
Oct’04 – Aug’06 Siemens Shared Services Group Manager
Key Role:
• Worked as a Group Manager for Siemens Building Technology Team in ASI Department.
• Handle a Team of 25 members.
• Handle Escalation Calls from the Customers.
• Do Quality Audit of Emails and Calls for the Team as per the requirement for ISO
Standards.
• Reports to an Operation Manager
Oct’02 – Sep’04 Siemens Shared Services Sr.Associate
Key Role:
• Worked as a Sr. Associate Accountant / Process Expert, which includes handling
internal and external customers and also as an emergency processor, as and when
required.
• Worked on the following ERP Tools such as JDE One World, JD Edwards, SAP and on
Oracle
• Worked on EZ-AP (Powered by File Net) as a Front end Tool.
• Provide Training for the New Recruits and help them in meeting the expectations
towards the Organization by meeting the SLA’s as per the client requirement.
• Received rewards on excellent performance.
SKILLS

4. Basic knowledge of computers including MS-Office
Type-writing skills with speed of 45 WPM
Academic Credentials
Pursuing MBA (CRM) Symbiosis DLC Pune University
April’02 Bachelors of Science (Elect) Bangalore
University
Personal Details:
Date of Birth : 02nd
October 1981
Marital Status : Single
Hobbies : Reading Books, Cooking, Computers.
Passport No : J5868840, expires on 2021
Visa Status : Employment Visa
UAE Driving License: Valid until 2023