This document appears to be a series of multiple choice questions about effective communication principles for business environments. It covers topics like first impressions, appropriate communication methods, body language, smartphone use, taking breaks, getting feedback on work, ergonomic desk setups, noise levels, and letter formatting. The questions are intended to test understanding of best practices for professional communication.

1. PRINCIPLES OF
EFFECTIVE
COMMUNICATION
By Freddie Davis.
Press the start button to begin!

2. QUESTION 1
 How long does it take to make a first impression
5 Minutes 1 Minute
10 Seconds 20 Seconds

3. QUESTION 2
 What’s a formal way of commination?
BlackBerry
messenger Email or Fax
Instant messaging
Text message

4. QUESTION 3
 What body language is used to show interest?
Sitting up
straight Slouching
Relaxed
informally Lying down

5. QUESTION 4
 When are smileys allowed in an email
Throughout the email Only at the end
In a signature Only in the
middle of an email

6. QUESTION 5
 What would a smartphone be used for in a business environment?
Checking personal emails Playing games
For company emails
Listening to music and calendars

7. QUESTION 6
 Why should you take regular breaks from work
To improve
To chat to fellow concentration
employees about their levels are reduce
week stress
To get a coffee when
To play games
tired

8. QUESTION 7
 Why is it worth getting someone else to check over your work?
To allow them to edit
To get a second it for improvement to
opinion on spelling make you look more
and wording professional
To show others the
To save yourself time.
quality of your work

9. QUESTION 8
 Why should desks be ergonomic?
To relax the user
and make them To reduce the risk of
feel more at home RSI
To allow the user
to work longer To cause the user
hours at once less stress when
working

10. QUESTION 9
 Why should noise in working environments be kept low?
To stop people from talking To give people time to
about their weekend rest when working
To stop rumours
To allow people to spreading
concentrate easier

11. QUESTION 10
 Why should a letter be laid out in the appropriate format
To give a professional
approach to your work To make your boss
happy
To give people the
To allow for impression that
easier reading you are high up in
a company

12. FINISHED!
 Good job, you have finished the game!
Finish!