This document is a resume for Musa P Nkuna. It includes personal details like his name, date of birth, contact information, education history, and work experience. For work experience, it outlines his roles and responsibilities as a Customer Service Technician from 2010-2012 and as a SharePoint Administrator from 2012 to present day. It also lists relevant skills and tools.
Palestra motivacional realizada para os estudantes de 1º semestre na Aula Magna do Centro Universitário São Camilo do Ipiranga em São Paulo dia 05 de fevereiro de 2014.
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
www.sonukhanna.com
Visited USA , Russia and Canada
Experience 17 years
5 years as a Professor
3 years as a Associate Professor
9 years as Assistant Professor
1. Musa P Nkuna Block 12 Unit 10
Lake Xanadu Estate
Cnr Mimosa & Dog Plum Road
Summerset X34
Midrand, 1682
Cell: (083) 368-8574
Email: Mavutanink@gmail.com
PERSONAL Date of Birth: August 29, 1985
Place of Birth: Limpopo, Elim, Waterval
Citizenship: South African
ID Number: 8508296130085
Home Language: Tsonga
Other: English, Zulu, Venda
OBJECTIVE To work in a dynamic professional environment with a growing organization
and utilize my creativity and innovative thinking for benefit of the organization
and myself.
EDUCATION Waterval High School – Grade 12
Year: 2005
Subjects: Tsonga, English, Afrikaans, Biology, Physical Science and
Mathematics
Tshwane University Of Technology
Qualification: ND: Information Technology
Year: April 2009
Tshwane University Of Technology
Year: 2016
Currently Studying: BTECH in Information Technology
Subjects On-Progress: Multimedia Programming
Software Engineering and Requirements
Information Technology Management
Research Methodology Principles
Human Computer Interaction Design IV
Musa P Nkuna
2. EMPLOYMENT Spec Pack Sales and Marketing
January 29, 2010 – August 2012
Position Held: Customer Service Technician
Responsibilities:
• Installation of Software Laptop/Desktop
• User Support
• Maintenance of network
• Responsible for the fast and accurate troubleshooting of reported
faults
• Installation and support of telecommunication equipment
• Updating and monitoring IT user accounts.
• Support all internal hardware/software related matters
• Network connectivity troubleshooting, ping,
• Fixing faults as reported on: PC’s, laptops
Providence Software Solution Deployed At City Of Tshwane(ICT (BAM))
August 27, 2012 - Current
Position Held: SharePoint Administrator
Responsibilities:
Responsible for SharePoint Farm administration, including
installation/deployment, managing Web Apps, Content Databases, Site
Collections, Security, Backups etc.
• Installing, configuring, maintaining, upgrading and managing a
SharePoint Server or a Farm.
• Configuring all service applications like Search, Metadata etc.
• Assignment of proper permission levels for all users of the site as well
as configuring anonymous access if required.
• Configuring timer jobs depending on business requirements. Timer
jobs are very important in SharePoint. One of the timer job is to back-
up the sites every day. This is very important as it helps to restore the
site to its previous version if any error occurs.
• Configure the whole system using PowerShell since it's much faster
than UI
• Training and supporting the business users in their day to day
involvement in SharePoint sites. For instance uploading a document,
starting an approval workflow etc.
• Solid understanding of IIS, Active Directory and Mail Configuration.
• Strong understanding of what can be done using features in
SharePoint.
• Back-Up and Restore
• Master Pages, Layouts, Term store, Site Collection, Web Application,
List and Libraries, Workflows.
Interaction Design
Musa P Nkuna
3. Responsibilities:
• Collaborate with product management and engineering to define and
implement innovative solutions for the product direction, visuals and
experience
• Execute all visual design stages from concept to final hand-off to
development
• Conceptualize original ideas that bring simplicity and user friendliness
to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site
maps to effectively communicate interaction and design ideas
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards
• Define the user model and user interface for new and existing
products and features.
• Develop high level and/or detailed storyboards, mockups, and
prototypes to effectively communicate interaction and design ideas.
• Crafting user flows and wireframes to building user interface mockups
and prototypes.
• Gauge the usability of new and existing products and making
constructive suggestions for change.
Web Development
Responsibilities:
HTML5 and CSS3, SharePoint Designer
Software Engineering and Requirement
Responsibilities:
Analyzing user requirements.
Supporting and enhancing existing software.
Testing software before it goes live.
Involved in and contributing to automated test environments.
Developing and improving interfaces.
Maintaining systems once they are up and running.
Testing new programs.
Presenting ideas for system improvements, including cost proposals.
Preparing and writing training manuals for users.
Experience of software release, documentation and end-user support.
Excellent analytical, diagnostic and problem solving skills.
Ability to understand the big picture as well as inter-relationships
between systems, including the impact of change in one system on
another.
Development of web based applications, including cross browser
testing and accessibility.
Tools
Musa P Nkuna