The document provides tips for training staff on new technology within an organization: - Survey staff on their learning preferences to plan training methods accordingly. Train in phases with initial instructor-led sessions and continued training over several weeks. - At one association, training on a new app interface was made more engaging by having staff perform a skit to demonstrate how it works. - Additional tips include performing a post-training assessment quiz, and compiling training resources into standard operating procedures for future reference.

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Ask for input. Consider surveying sta on their learning preferences (Laptop or smartphone? Online
learning or instructor-led training?) as part of the early communication strategy so you can plan and budget
for training methods accordingly.
Train in phases. Schedule a round of instructor-led department training within a week of deployment so
lessons will still be fresh on go-day. A er installation, continue training for several weeks to catch those who
haven’t yet absorbed what they need and for those who missed the primary instruction.
Make it fun. At the American Society of Interior Designers, Membership Vice President DJ Johnson, CAE,
and his team put on a skit during an all-sta meeting to demonstrate how a new app interface would improve
customer-service communications. “Some of our team members were working remotely that day, so using
our app allowed them to be seen and heard and showed o the tool while also adding some humor as we
pretended to be ight attendants and pilots,” he says.
MORE TECH-TRAINING TIPS FOR YOUR ASSOCIATION
BY MARIA MIHALIK / JUN 1, 2018
(Jacob Wackerhausen/Getty Images)
A few more ways you can get your sta ring on all cylinders when it comes to
learning a new software tool.
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Perform a post-training assessment. You can do this in the form of a short quiz. It shows that the
organization considers this training a priority and helps learners retain more information.
Don’t forget SOPs. Compile any resources used during training, including screen grabs and speci c
instructions for common tasks, into a standard operating procedures document that can live on the network
and be used as a refresher or an onboarding resource for new employees.